Led the implementation of SAP Business One, replacing outdated legacy systems to streamline business processes and reduce administrative overhead costs by 50%. Conducted ETL processes to migrate over 150,000 SKUs and 45,000 customer records with minimal errors.Collaborated with external software engineers during the SDLC to develop a custom product search and ordering interface for SAP Business One, significantly accelerating order processing for sales staff.Employs diverse… Show more Led the implementation of SAP Business One, replacing outdated legacy systems to streamline business processes and reduce administrative overhead costs by 50%. Conducted ETL processes to migrate over 150,000 SKUs and 45,000 customer records with minimal errors.Collaborated with external software engineers during the SDLC to develop a custom product search and ordering interface for SAP Business One, significantly accelerating order processing for sales staff.Employs diverse requirements-gathering methods—such as interviews, user observation, and document analysis—to identify stakeholder needs and deliver tailored IT solutions, including a transition to Microsoft 365, which enhanced usability, added features, and reduced costs.Designs and generates data-driven insights through SQL, Crystal Reports, and Power BI reporting, enabling informed by stakeholders.Delivers comprehensive hands-on training and technical support to users of varying skill levels, ensuring effective adoption and use of systems and processes.Develops detailed user guides and technical documentation to ensure consistent, accurate, and effective IT system usage.Oversees local and cloud IT infrastructure—including servers, networks, and desktops—within strict budget constraints. Plans and executes company-wide hardware and software upgrades.Troubleshoots and resolves a wide range of IT support issues, from software usage inquiries to hardware failures, ensuring seamless operations and minimal downtime.Fulfills multiple business roles in the educational publishing unit, including product development, marketing, accounting, and order processing. Show less

Provided accurate and timely responses to election administration inquiries from the public and Michigan’s 1,400+ local election officials, ensuring compliance with laws and regulations under tight deadlines.Developed manuals, training materials, and external communications for local election administrators to facilitate compliance with new election laws, ensuring effective retraining and streamlined implementation of updated procedures.Reviewed and processed grant applications… Show more Provided accurate and timely responses to election administration inquiries from the public and Michigan’s 1,400+ local election officials, ensuring compliance with laws and regulations under tight deadlines.Developed manuals, training materials, and external communications for local election administrators to facilitate compliance with new election laws, ensuring effective retraining and streamlined implementation of updated procedures.Reviewed and processed grant applications for federal HAVA funds, ensuring proposed polling place accessibility improvements met eligibility requirements and all documentation was accurate and complete. Show less

• Developed a Microsoft Access application to streamline processes for the Alternative Investments Division, reducing data-entry errors and automating internal funds management forms.• Eliminated redundant Excel files and generated reports to meet specific needs and requirements.