Steven Engeman Email & Phone Number

Olathe, Kansas, United States

• Actively managed visual aids for multiple printed circuit board assemblies using FactoryLogix NPI.• Became the main point of contact for resolving software issues with FactoryLogix NPI within the factory, working closely with Aegis support.• Worked closely with the production team to ensure visual aids were up to date and accurate.• Worked with engineering to get new products into our ERP and MES• Managed documentation for products including test procedures, bill of materials (BOMs), drawings and other necessary documents related to specific products.• Photographed assemblies in various stages of production to provide accurate representation of build steps for use by factory workers.• Worked with the process engineering team to create new plans and execution steps for upcoming projects. • Tracked daily production orders and organized data to analyze trends for the past 1.5 years.• Performed work on engineering change notices to reflect updates on products and changes needed by production staff. • Documented business processes to provide continuity of operations. • Maintained a strong attention to detail to ensure assemblies were built correctly and to customer specifications.• Consistently produced top quality work.

Kansas City, Missouri, United States

• Oversaw the administration of the Factory Readiness Assessment• Managed multiple excel spreadsheets necessary to track status of the factory readiness assessment• Assembled metrics for monthly operations review meetings for upper management• Led project to build database replacing excel spreadsheets using Oracle APEX• Responded to inquires regarding the intent of questions on the Factory Readiness Assessment• Led kaizen events to overhaul factory Readiness Assessment questions• Led project to overhaul Factory Readiness training course• Worked across multiple departments to ensure consistency and completeness of checklist items• Responded to and corrected issues that occurred with excel spreadsheets• Raised awareness of the factory readiness assessment across the plant• Managed web page for Factory Readiness Assessment• Created new and updated content to bring it up to the current plant wide standard

Kansas City, Missouri Area

• Managed critical client incidents for Cerner’s Clinical Imaging software• Worked with engineering groups both internally and externally to solve issues related to Cerner software• Worked with all levels of associates (technical and non-technical) to resolve issues• Self-directed to manage multiple client and associate requests simultaneously• Provided on-call, after hours support to address critical production issues• Relayed critical information to client doctors, nurses, IT support analysts and client executives about Cerner’s software• Provided exceptional customer service and quick resolution of issues• Managed internal coding language to conduct daily database audits and queries • Led tracking of aging service requests for my team to ensure timely resolution• Led virtual classes to both Cerner associates and clients on Cerner software build and functions• Organized data from queries using Microsoft Excel to present it in a user-friendly format• Organized and managed weekly progress of service requests using Microsoft Excel• Presented data from weekly progress reports to upper management for tracking of multiple service requests• Conducted training for clients on software compatibility and capabilities• Developed internal and external guides on product software usage and configuration. • Relayed recommended workflows for Cerner software to clients• Perform daily work on Enterprise Resource Planning systems (Cerner Millennium) to ensure reliability and resolution of service requests• Worked closely with configuration management groups at Cerner to ensure completion and accuracy of software builds

Lenexa, Kansas

While I was an Intern for the U.S. Enviromental Protection Agency, I provided input and maintained the IT Tips and Tricks SharePoint Site. I also created SharePoint surveys to guage satisfaction with IT services in Region 7. I also worked to obtain accurate inventory of Region 7 IT equipment. I helped to troubleshoot and repair a broken cellphone booster in the office and gained hands on experience with SolarWinds

Worlds Of Fun, Kansas City Mo

Ensured the safety of guests on rides along with operating rides and assisted guests as requested at Worlds of Fun and answered any questions they had

Lee'S Summit Mo

Trained new deck attendants and coordinated projects for other deck attendants, Helped to maintain Summit Waves property.

Information Science And Technology

Activities and Societies: Chancellor's Leadership Academy, FIRST Alumni Association, Advanced Aero Vehicle Group - Public Relations Sub-team

Education record

Activities and Societies: Lee's Summit North Bronco Marching Band, FRC Team 1987, National Honor Society