Steven Fuller Email & Phone Number

Allentown, Pa, Us

Remote

Owned all field enablement for our own Salesforce internal CRM cloud. Implemented change management and training for over 11,000 global Account Executives on new features brought about from agile program releases. Ran enablement programs for the M&A initiatives that brought MuleSoft, Tableau, and Slack Account Executives up to speed on Salesforce efficiencies, enablement, processes and systems.Managed the quoting product through Mulesoft, Tableau and Slack integrations into internal systems & processes. Designed, developed, and delivered lead to cash enablement for the largest transformation project of the Salesforce internal ecosystem to date.

Bethlehem, Pennsylvania

Managed the design & delivery of training programs targeted to the 400+ member group of the sales org. Brought innovative adult learning experiences by contracting and integrating LXP platforms to deliver social & structured learning “in the flow” of work. Portfolio includes the administration of the Early Career Development Program and 360 redesign of the Dental product training.

Bethlehem, Pa

Worked closely with the sales and client management organization to bring sweeping process improvements. Performed project management duties utilizing SAFe agile processes, often serving as an SME to analyze and implement change management practices. Created sales enablement through the design, implementation and enhancement of the org’s Salesforce CRM cloud.

Managed the control processes of the rating & quoting organization, in conjunction with bridging relationships between the Product, Underwriting and Sales teams. Demonstrated strong design thinking by initiating a complete rewrite of the job tools utilized by over 200 Analysts, simplifying the role substantively and creating FTE savings while maintaining strong sales results.

Wrote proposals for the sales organization on over 3,000 prospective clients while adhering tounderwriting protocols. Priced business and supported the sales organization to achieve successin the sale of Dental, Vision, Life, and Disability insurance projects. Quickly came up to speed inmentorship roles and program design for the addition of the Small Group Sales strategic launch.

Bachelor Of Science - Bs, Marketing

Master Of Education - Med, Adult And Continuing Education And Teaching