Memoir completed in 2015. Debut novel completed in 2016. Poetry Volumes 1 & 2 completed. 3rd in progress. Novel two completed. Third in progress. Manuscripts being reviewed by traditional and independent publishers. Honed technical writing skills throughout IT career. Further developed creative writing skills through IT executive overviews & project proposals. And from leading cross-functional IT project teams, having designed and implemented: documentation standards, templates, roles and responsibilities, processes, and procedural enhancements. Continue to improve writing skills through personal projects.

Responsible for telecommunications network support on multiple ZOS/S390/MVS/VM images. Implemented and maintained global IBM mainframe network and systems products. Primary support role as a senior programmer for 10 years: Communications Server - VTAMs, 3745/3746-900 NCPs, and NETVIEWs. Secondary and tertiary support role: Connect:Direct NDM, Connect:Mailbox, CICS, TCPIP, and TPX on multiple IBM images. Project Manager. Trained and certified in Capital Group's Project Management Methodology (PMM). Wrote executive proposals. Managed day-to-day project activities. Developed and maintained: project plan, scope, risk assessment, milestones, tasks, budget, reporting, action items, video-conferencing and status meeting facilitation, management review, change management, training, implementation schedules, and lessons learned.Project Manager for implementation of global projects: Network Operations Center Implementation (NOC), Network Problem Management/Documentation Project, SNA to TCPIP Migration, Token-Ring to Ethernet Migration, Data Center Relocation's CA to TX and within San Antonio, Hot-site Implementations, IBM and SunGard Disaster Recovery Exercises. NOC Project deliverables: enhanced business processes, streamlined communication, documented procedures (using SQL database), developed technical support roles (Level 1-3), devised an escalation notification matrix, improved overall efficiency, reduced downtime, provided fail-over systems & networks, and lowered operations & support costs.

Supervised data center mainframe operation' s staff in online/batch/reporting modes for 3 years.Applications programming and team lead duties (system design, wrote programs, mentored) for the Ad-Valorem tax system: accounting, collection, billing, reporting, printing for 4 years.Systems programming/technical support of multiple MVS images for the county IBM mainframe network for 6 years. Associated products: SNA/SNI VTAM, 3745 NCP, NCR Comten, CICS, AS400, SYS36, 3174, 3270, Netview, Connect:Direct, RACF Security Administrator, Landmark Administrator (TMONMVS,TMONVTAM,TMONCICS)