Steven Suggs Email & Phone Number

Charlotte, North Carolina, United States

Improving Lives! @ Keffer Automotive GroupWe Achieve our Personal and Professional Goals when we Do the Right Things the Right Way for the Right Reasons. That's what defines who we are.We believe in paying it forward by giving others the same sort of opportunities for advancement that we've been given.Great Managers deserve the opportunity to go as far as their talent can take them.We believe in giving back to our communities, and that giving our customers the… Show more Improving Lives! @ Keffer Automotive GroupWe Achieve our Personal and Professional Goals when we Do the Right Things the Right Way for the Right Reasons. That's what defines who we are.We believe in paying it forward by giving others the same sort of opportunities for advancement that we've been given.Great Managers deserve the opportunity to go as far as their talent can take them.We believe in giving back to our communities, and that giving our customers the best possible experience is what sustains everything else we do. ----------Our Mission is to Identify, Attract, and Develop Top Performers. If you are the best of the best and want to explore a career with a growing dealer group contact us today!We operate a culture of Caring, Giving and Achieving Goals. Our stores consistently exceed industry benchmarks and we take pride in serving our employees, customers and communities.Contact Careers@kefferauto.com to set up a confidential interview. Show less

Mooresville, North Carolina, United States

Charlotte, North Carolina, United States

Columbia, South Carolina Metropolitan Area

Huntersville, North Carolina, United States

Gastonia, North Carolina, United States

Matthews, North Carolina, United States

Huntersville, North Carolina, United States

Anderson, South Carolina, United States

Huntersville, North Carolina, United States

Monroe, North Carolina, United States

Charlotte, North Carolina Area

Dealership re-branding and ownership change completed.

Charlotte, North Carolina Area

Increased dealership gross sales from 3.4 millon per month to 5.4 million per monthIncreased monthly vehicle sales by 120% averaging 219 per month with high month of 247Improved business reputation from D to A+ with the Better Business BureauGained RSE market share at 10% per year from under 80% to over 100%Managed business with 100% accountability for daily operating processes, personnel, clients, inventory, cash flow, and marketing.Strengthened the… Show more Increased dealership gross sales from 3.4 millon per month to 5.4 million per monthIncreased monthly vehicle sales by 120% averaging 219 per month with high month of 247Improved business reputation from D to A+ with the Better Business BureauGained RSE market share at 10% per year from under 80% to over 100%Managed business with 100% accountability for daily operating processes, personnel, clients, inventory, cash flow, and marketing.Strengthened the business by developing employee performance, defining brand, and inspiring quality communications across all business functions.Developed and implemented strategies to expand existing customer base, as well as attract new market segments, resulting in 120% increase in vehicle sales from 100 per month average to 219 per month.Created an environment of empowerment and positive reinforcement within daily operations.Completed a 2 million major NREDI remodeling project; successfully operated during construction from 4-2011 to 2-2012. Averaged 125 units sold per month during remodeling project.Implemented systems and processes to achieve an increase in NSSI / NCSI from the bottom 25% to above region. Show less

West Palm Beach, Florida Area

Assisted dealer group in growing from 12 dealerships to 58 dealerships.Directed Sales Initiatives, Electronic Marketing, Business Development, and Technical systems/support for 58 Car Dealerships to increase sales. Controlled systems and processes to protect company data and privacy.Implemented strategies to increase traffic, conversion rates, sales, client satisfaction within each department, across all stores.Extensive advertising implementation of electronic media… Show more Assisted dealer group in growing from 12 dealerships to 58 dealerships.Directed Sales Initiatives, Electronic Marketing, Business Development, and Technical systems/support for 58 Car Dealerships to increase sales. Controlled systems and processes to protect company data and privacy.Implemented strategies to increase traffic, conversion rates, sales, client satisfaction within each department, across all stores.Extensive advertising implementation of electronic media, Internet media, traditional print media, direct mail, and custom campaigns.Consulted directly with General Managers and Partners to build individual action plans for performance enhancement resulting in sales gains year over year.Managed group web sites with over 190,000 unique visitors per month.Set up and operated an appointment based business model. Achieving over a 1:1 Appointment creation ratio enabling an accountable sales force and satisfied clients. Monthly appointments created exceeded 14,000 per month with over 3,600 appointments sold monthly.Managed Internet sales processes; generated 14,000 to 16,000 leads per month. Delivered between 1,600 to 1,900 vehicles by Internet generated leads monthly.Identified tools and systems for all stores. Facilitated negotiation and procurement of all tools. DMS systems, Phone systems, CRM tools, Web site providers, Marketing resources, and Data vendors.Negotiated and / or approved over 1500 vendor services contracts for price, terms, performance requirements, services, and required conditions. Services fees negotiated annually exceeded 2 million per year. Show less

Client acquisition and Management of consulting services for Call Center development, site design, infrastructure design, equipment procurement, facilities procurement and installation, and skill based training for Call Center employees.