Steven Maloney Email and Phone Number

- Orchestrated global incident response strategies during critical security events, ensuring zero operational downtime, financial losses, or service disruptions.- Built and led a globally recognized incident response team, earning the ONCON Information Security Team of the Year award in 2023 and 2024.- Earned 7 Ignite Awards and commendations from the CIO, Legal, Privacy, and other departments for significant contributions to organizational security.- Mentored and developed future cybersecurity professionals, hosting 5 internship programs and designing personalized career growth plans.- Accelerated incident response metrics by reducing response times from 8 hours to 15 minutes and resolution times from 5 days to 24 hours, exceeding performance targets and maintaining for 4+ years.- Achieved over 90% customer satisfaction while maintaining the highest global employee engagement scores for two consecutive years, reflecting exceptional leadership and team cohesion.

- Implemented a robust enterprise-wide log management solution, enhancing organizational visibility and security operations.- Developed and enforced log management policies, ensuring compliance with regulatory frameworks and strengthening the organization’s security posture.- Automated the onboarding of log devices, improving network visibility and streamlining critical security workflows.- Designed advanced threat detection mechanisms, enabling the formation of an independent Incident Response team to enhance resilience.- Directed onboarding processes for managed service partners and vendors, scaling a lean security team efficiently.- Spearheaded the deployment of key security tools, including CrowdStrike, SecureWorks, Microsoft E5, and LogRhythm, fortifying defenses against evolving threats.

Provide tailored IT solutions that enhance operational efficiency and deliver measurable business value. Troubleshoot and resolve technical issues for a diverse clientele, ensuring prompt resolutions and exceptional customer satisfaction. Design and implement automation scripts and services using Python, PowerShell, and Node.js to streamline processes. Manage and maintain a wide range of servers, including web servers, VPNs, and PBXs, customized to meet unique client needs. Leverage a versatile skill set to deliver IT projects, web development, and graphic design, combining technical expertise with creative problem-solving.

Drove the migration of on-premise environments to the cloud, achieving significant cost savings and operational efficiency. Delivered end-to-end IT support to businesses and individuals, ensuring seamless operations and exceptional service. Engineered scalable solutions to enhance workflows and streamline business operations. Administered and secured Linux and Windows platforms, maintaining stability for mission-critical systems. Managed diverse stacks of cloud and self-hosted servers, ensuring high availability and peak performance.

Directed IT operations, successfully migrating resources to virtualization technology for enhanced stability and redundancy. Led network upgrades and optimization projects, streamlining workflows and boosting operational efficiency. Spearheaded the installation of remote office systems, ensuring seamless integration and functionality. Managed department budgets with strategic purchasing decisions, while delivering expert-level support to resolve complex technical issues. Trained and mentored staff, fostering proficiency in technology use and reducing support demands.

Led IT operations, ensuring compliance with corporate IT service quality standards while optimizing efficiency through cost-effective in-house solutions. Deployed and maintained Windows-based systems, ensuring seamless performance and reliability. Oversaw daily operations, established and refined office policies, and streamlined workflows to enhance productivity. Built and managed vendor relationships and supervised staff, providing training to elevate team capabilities and deliver superior results.