Steven Mann Email & Phone Number

Clarks Summit, Pa, Us

Chicago, Illinois, Us

- Provide a service-oriented, customer-focused IT function that supports ongoing operations that drive efficiency, quality, customer service and growth - Develop, coordinate, implement, and manage all X12 EDI-related solutions- Document standard technical specifications to be shared amongst external partners to ensure all EDI requirements are clearly defined and adhere to industry standards and best practices- Provide daily operational support to identify and resolve issues with EDI transmissions and document root cause analysis, using Senior Level Micrsoft excel analytics. - Support Customer and Vendor inquiries as related to EDI transactions and order processing.- High level of experience with True Commerce EDI platform. Experience with deployments in Rithum and Boomi. - Create, deploy and execute standard test plans for onboarding new trading partners- Design, develop, test, modify and document EDI X12 and proprietary flat file documents and application maps as required.- Monitor and continue to improve upon customer satisfaction and service delivery management.- Coordinate with IS Leadership to adhere best practice with Applications Lifecycle Management, including but not limited to the X12 EDI, JDE ERP, Power BI/Analytics and Reporting, financial, Salesforce CRM, SaaS, cloud-based, and outsourced solutions through third party providers.- Monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance and benefits to the business.- Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.- Participate and deliver root cause analysis for all application related incidents. - Perform problem tracking, RCA templates, post-mortems, and action item follow-up, monthly metrics.- Ensure IT policies, procedures and system documentation are up to date and published.

Bloomsburg, Pa, Us

• Lead IT Support with Microsoft Dynamics 365 (CRM), gathering requirements, deploying enhancements, root causing issues, continuously worked with sales and customer collaboration. • Actively clarify, update, and suggest improvement to existing processes impacted by the technology changes.• Document formal requirements, test plans, test cases, which ensure that the solutions developed and tested are fit for the purposes, meet diverse business needs, and are operationally sustainable. • Supported IQMS (ERP) for operational supply chain and manufacturing needs and developed and modified Crystal reports, using SQL writing• Analytics/ Other Business Software: All Microsoft 365 (Sharepoint, Dynamics, Teams, PowerBI, Power Automate(Flow), Excel & PowerPoint), Oracle SQL Developer, Hyperion/Brio Developer, Advanced Cognos Developer, HTML, FTP, VPN, JavaScript, API, Phone App Development.

Washington, D.C., Us

Huntington Ingalls Industries, Sr. Technical Business Analyst, 2018 – 2019 • Responsible for scrum master and lead analyst roles using Agile Methodologies • Effectively lead IT projects requirements - gather, solution design and deployment between business and development team. • Created and presented IT updates to executive teams using Microsoft PowerPoint and Excel.• Build and led lifecycle management in Agile environment, using applications like VersionOne and ServiceNow to manage dependencies and impediments.• Collaborated with developers to make necessary updates to the technical documentation guides for changes being implemented to APIs.• Led IT deployments in JAVA and Windows.

Levallois-Perret, France, Fr

• Spearheaded Global Cognos development to enable improved data reliability and to measure the operational performance; led development and education with users globally by creating video-based user training that is viewable on applications such as YouTube.• Deployed ANSI X12 EDI with internal/external logistics providers - XPO, Werner, Panalpina, United, Howards Express and Yellow; other non-ANSI deployments were completed, including EDI "like" connections with FedEx and UPS.• Worked with Domestic and International suppliers integrating EDI into the transportation management system - utilized SQL and SQL tools like Cognos and Hyperion to analyze data information flow from EDI.• Led new EDI (4010. 3060, EDIFACT) deployment with suppliers who are joining our transportation network. • Document business requirements for web-based customer visibility tools that improve and meet our client’s expectations in the information.

Armonk, New York, Ny, Us

• Led creation of IBM Data Warehouse application, utilizing SQL based applications to analyze large data sets.• Created and automated data information management metrics to help improve data quality to meet with information standards that were being established as part of the data mining efforts.• Managed the creation of data metrics tools, that gave the executive team the ability to measure our business performance and the customer experience in a repeatable, standardized way.• Created and distributed internal and external program management reports.• Analyzed and reported program results to colleagues and leadership team both quarterly and annually.• Monitored and administrated technical idea submission request database.