• Testing and analyzing the operation between electric vehicle (EV) hardware, firmware and various brands of electric passenger vehicles in the U.S. market• Reporting systemic and other issues discovered during testing procedures to the client and manufacturers• Maintaining daily and weekly communications with client and manufacturers to identify, address and resolve hardware/firmware issues• Building and maintaining client asset databases while providing insight to issues and ways to greater efficiency in those databases• Reviewing asset documents for pre and post commissioning discrepancies and avenues to resolution• Generating reports on network assets to actively monitor current usage and identify issues throughout the network• Analyzing customer reported cases dealing with issues between the customer’s EV and client’s charging network

Furthering brand success and consumer relationships through education of electric vehicles, electric charging and other sustainable initiatives
.Communicating with cross country market leadership, contracted partners, suppliers and manufacturers.Responsible for systemic analysis of EVgo assets through use of real time network software and other tools
‬‬.Coordinating and reviewing systemic and hardware issue resolution with the EVgo technical team.Generating and updating company asset information in various databases including Salesforce
.Reporting on daily open and resolved charger issues assigned to various internal teams .

Recommended future operation methods to managers to reduce losses in revenue, improve efficiency and exceed customer experiences.Coordinated logistic dates, time frames, destinations and other communications with project developers, vendors and third party contractors.Spearheaded the management, growth, and coaching of department team.Finalized all delivery instructions through communications with internal departments and customers.Led quality control and quantity fulfillment of products before transferred to third party delivery contractors.Maintained state and federal compliance of assets through services logs and fleet service data capture system.Logging data and records into Customer Relationship Management systems.Pulled data and compiled financial and logistical operations reports via MS Excel to meet department needs.Increased cross-departmental communication by sharing data and delivering progress reports for goals.