Steven Masters

Steven Masters Email and Phone Number

eDiscovery Project Manager @ Purpose Legal
Steven Masters's Location
United States, United States
Steven Masters's Contact Details

Steven Masters work email

Steven Masters personal email

n/a
About Steven Masters

Steven Masters is a eDiscovery Project Manager at Purpose Legal. He possess expertise in customer service, microsoft office, sales, social media, sales management and 28 more skills. Colleagues describe him as "Steven was a great face to see at work every day. He focused on getting the job done while positively impacting company culture. "

Steven Masters's Current Company Details
Purpose Legal

Purpose Legal

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eDiscovery Project Manager
Steven Masters Work Experience Details
  • Purpose Legal
    Project Manager
    Purpose Legal Feb 2024 - Present
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  • Purpose Legal
    Junior Project Manager
    Purpose Legal Sep 2023 - Feb 2024
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  • Disco
    Lead Disco Desk Analyst
    Disco Apr 2023 - Sep 2023
    Austin, Texas Metropolitan Area
    As a the Lead Analyst for the DISCO Desk team, I have to remain agile and flexible in order to accomplish a bevy of requests. My core duties remain the same, in that I help clients troubleshoot problems and realize their goals for using DISCO; I now also:- Welcome new clients into the DISCO with their initial onboardings- Field escalation calls from my team- Train clients and internal users in how to use DISCO- Help develop internal workflows, in addition to assisting clients with their own- Handle one-off requests that may not be fully supported within the DISCO app
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  • Disco
    Senior Disco Desk Analyst
    Disco Jan 2023 - Apr 2023
    This role was a combination of the prior two, in addition to training my team to handle the same sort of tasks. As the Senior on the team, I am also responsible for handling more complex client requests.
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  • Disco
    Project Analyst
    Disco Jun 2021 - Jan 2023
    Austin, Texas, United States
    The Project Analyst role involved helping client achieve their goals in DISCO by:- Understanding what the client wishes to achieve- Developing workflows for clients to use the system efficiently- Training out clients to become more self-service- Utilizing all aspects of the DISCO platform to complete client-requested tasks
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  • Disco
    Technical Support Representative
    Disco Sep 2020 - Jun 2021
    Austin, Texas Metropolitan Area
    In this role, my core job duties were: - Respond to and resolve technical issues for clients via phone, email, and chat.- Escalate complex issues to the appropriate level of support.- Document all technical issues and resolutions in the knowledge base.- Stay up-to-date on the latest product released- Work with other departments to improve the customer experience.In addition to these core duties, I also helped play a vital role in building and maintaining relationships with clients. We are the first point of contact for clients who are experiencing technical problems, and we need to be able to quickly and efficiently resolve those problems. My team also needs to be able to build rapport with clients and make them feel comfortable reaching out for help in the future.
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  • Goco.Io, Inc.
    Operations Analyst
    Goco.Io, Inc. Feb 2019 - Feb 2020
    Houston, Texas
    At GoCo, my duties ranged across a wide variety of tasks, but always keeping our clients first. Recurring tasks included: - Updating payroll for our customers in various systems, such as ADP, Quickbooks, and Gusto- Building open enrollments for companies to renew benefits- Answering incoming contact requests via phone and emailSpecial projects at GoCo include assisting with new hire training, developing curriculum and help articles, running time-use analysis on processes we had in place, and assisting in implementing the SCRUM method.
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  • Cs Disco, Inc.
    Senior Client Success Associate
    Cs Disco, Inc. Dec 2017 - Jan 2019
    Houston, Texas
    I provided support for our clientele, helping them to achieve their goals for all aspects of eDiscovery, including setting up ingests for new data to review, setting up review stages to easily review data within a matter, and producing the documentation to opposing counsel, and everything in between. In addition to this, I provide technical troubleshooting support to ensure the DISCO platform is working as designed, and assisting in maximizing our client's resources to ensure a smooth experience. I achieve this by keeping up to date on weekly platform and feature releases, bug fixes, and by taking advantage of testing environments to remain familiar with the system.My duties were done across several different schedules, meaning that if I were working normal business hours, I would be in the office; however, if the schedule needed someone to work off-hours, I would do so remotely from home.
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  • Disco
    Client Success Specialist
    Disco Feb 2017 - Dec 2017
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  • Expedia Group
    Overnight Tech Support Manager
    Expedia Group Jun 2015 - Feb 2017
    Austin, Texas Area
    I started Expedia as an overnight service representative on a small (4-8 people) team in an inbound, customer-facing center, consisting of assisting customers (both property owners and travelers) with website functionality, computer and mobile troubleshooting, and billing inquiriesDesignated overnight team trainer for floor training (after employees left new-hire training), filled in when leads were on vacation, before accepting a position as an overnight manager. My duties changed to more of an administrative-task focus, escalated call situations, filling in for absent team members, as well as continuing training on both new and experienced reps.Helped pilot several new programs on the overnight team, which involved a large degree of self-sufficiency and autonomy
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  • Expedia Group
    Customer Service Specialist
    Expedia Group Dec 2014 - Jun 2015
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  • General Motors
    Senior Customer Success Representative
    General Motors Mar 2013 - Nov 2014
    Austin, Texas Area
    Received cases from other departments for handling, and efficiently come to a fair resolution between customer and dealership; run reports and assist with special projects as assigned; helped pilot new departments and internal processesProvided assistance and admin support to my team as a “team captain” and filled in for the team leadReviewed agent's customer-facing resolutions and determine if proper and take corrective action if needed
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  • General Motors
    Customer Service Specialist
    General Motors Mar 2012 - Mar 2013
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  • Apac Customer Service Inc
    Csr
    Apac Customer Service Inc Sep 2011 - Feb 2012
    Corpus Christi, Texas Area
    Contracted work for Verizon WirelessData entry in a customer-friendly environment regarding customer concerns with billing and coveragePerformed first-tier mobile-device technical troubleshootingProvide assistance to the team as a “Team Mentor” and fill in for the team lead when needed to
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  • At&T
    Csr
    At&T Mar 2010 - Aug 2011
    Performing first tier technical troubleshooting, billing support, and answering general knowledge questionsData-entry in a customer-driven and customer-friendly environmentTop sales agent for product up-sells and cable/landline/internet bundles and stand-alone packagesProvide support to the production floor as a “Mentor”; answering questions and taking escalations, providing sales assistance for new agents
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  • Audiosubculture
    Staff Writer
    Audiosubculture Feb 2006 - Dec 2009
    Contract writer for a musical journalism website. Duties involved scheduling travel for interview opportunities that the company set up for me, interviewing musicians, and scouting for new, local, and unknown musicians to provide publicity
  • Texas Department Of Criminal Justice
    Parole Officer
    Texas Department Of Criminal Justice Dec 2008 - May 2009
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  • Texas Department Of Criminal Justice
    Clerk Ii
    Texas Department Of Criminal Justice Jul 2007 - Dec 2008
    In-house technical support (including network device integration, hardware troubleshooting, software installation, and minor on-site repairs for desktops, laptops, and office equipment)General clerical duties, including database updating, phone duty, and client intakeAided Parole Officers with daily work, assigning housing plans and release plans on a regular scheduleKept a running inventory of site supplies and ordering items as needed
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Steven Masters Skills

Customer Service Microsoft Office Sales Social Media Sales Management Microsoft Excel Customer Satisfaction Fact Finding Microsoft Word Technical Support Troubleshooting Remote Troubleshooting Team Mentoring Hardware Installation Clerical Skills Craft Beer Persuasion Google Docs Computer Hardware Inventory Management Team Management Observation Writing Training Management Technical Writing Salesforce.com Atlassian Jira Kibana Amazon Web Services Disco Zendesk

Frequently Asked Questions about Steven Masters

What company does Steven Masters work for?

Steven Masters works for Purpose Legal

What is Steven Masters's role at the current company?

Steven Masters's current role is eDiscovery Project Manager.

What is Steven Masters's email address?

Steven Masters's email address is sm****@****way.com

What are some of Steven Masters's interests?

Steven Masters has interest in Economic Empowerment, Politics, Education, Science And Technology, Disaster And Humanitarian Relief.

What skills is Steven Masters known for?

Steven Masters has skills like Customer Service, Microsoft Office, Sales, Social Media, Sales Management, Microsoft Excel, Customer Satisfaction, Fact Finding, Microsoft Word, Technical Support, Troubleshooting, Remote Troubleshooting.

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