IT Tech with a large amount of experience in the building, setup, and continued maintenance of PCs, networking, and customer service. Having obtain an A+ certification (and working on the N+!), I have also educated myself further on things such as remote tech support, change request process, networking, malware removal process, security and other IT related troubleshooting and maintenance topics. This builds upon the foundation that was given to me at FIU, where I learned different Operating Systems, (Windows 7 - 10, Server, Linux, etc), Networking creation & upkeep via a command line and via the router tools, basic java & SQL, and system administration.I've built over 300 PCs as a side hobby, and have amassed over 1000 total sales nationwide across all platforms, keep track of inventory using excel sheets and continuously change prices and parts to match industry changes. Throughout this, I worked with many different customers and hold a PERFECT 5 star rating on Ebay & Offerup for my customer service, with over 1000 ratings. This customer service skillset began and was refined at Super league gaming, where my entire job revolved around make the customers happy, and making sure our network or setup did not falter in the moment, while 60-100 customers played in the theatre.The IT field is my passion and I look forward to increasing my experience at your company and doubling my skillset together with the company
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Company OwnerMatus LlcHialeah, Fl, Us
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Technical Support RepresentativeBrivo Oct 2024 - PresentBethesda, Maryland, United States -
Technical Support RepresentativeLevata Jan 2023 - May 2024Miami Lakes, Florida, United States Supported thousands of customers with our SaaS portal (SimpleAccess) and through our extended warranty coverage service (TrueSupport), helping guide them through lock, access panel, printers, readers, and id card usage and implementation.o Completed 980 cases in a year, answered over 3000 emails with 1 day SLAs, and answered over 1,000 calls logged to and from customers using Fuze.o Logged cases in Netsuite, with earlier cases using SalesForce.o Helped customers on Windows & Mac Operating systems using remote desktop software such as TeamViewer, SplashTop, Quick Assist, etc. Educated customers on specific network configurations that would best suit their use case for wireless locks and printers – removing merged networks and optimizing networks for 2.4ghz lock connectivity. Repaired printers & locks through replacement of printheads, mag encoders, battery packs, pcbs, antennas, etc. Created service tickets and escalated issues to manufacturers for warranty replacement or parts orders. -
Cluster Coordinator EngineerSuper League Oct 2020 - Jun 2021Guided A/V from a client's computer to our remote servers for twitch tournament broadcasts.Helped customers with network or ping issues upon arrival.Proficiently pushed breaks, transitions, and sponsored media at scheduled times.Cooperated with two Technical Directors efficiently, allowing a 5-person job to be done by 3 people. -
On-Site Squad TechnicianSuper League Gaming Nov 2016 - Oct 2020Davie, Florida, United StatesCreated a friendly environment for guests by meeting their needs, conversing, and streamlining the event.Set up theaters on time and provided a consistent level of on-site support as a team in a volatileenvironment.Aided in becoming a customer Top 5 Squad in the company.Diligently set up cable channels, laptops, and power without supervision.Consulted with and relayed information to HQ when issues arose.
Steven Matus Education Details
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Barbara Goleman Senior High School3.41
Frequently Asked Questions about Steven Matus
What company does Steven Matus work for?
Steven Matus works for Matus Llc
What is Steven Matus's role at the current company?
Steven Matus's current role is Company Owner.
What schools did Steven Matus attend?
Steven Matus attended Florida International University, Barbara Goleman Senior High School.
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Steven Matus
Los Angeles, Ca -
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2aol.com, gmail.com
5 +181838XXXXX
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Steven Matus, CFE
Vice President Internal Audit At Firefighters First Credit UnionGreater Philadelphia2gmail.com, rklcpa.com
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