Steven Mccarthy

Steven Mccarthy Email and Phone Number

Senior Vice President, Human Resource Operations at First Citizens Bank @ First Citizens Bank
Steven Mccarthy's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Steven Mccarthy's Contact Details

Steven Mccarthy personal email

n/a

Steven Mccarthy phone numbers

About Steven Mccarthy

“You cannot manage a dynamic organization in a static fashion.” My style reflects a positive attitude plus strong commitment to client service and satisfaction. This has led to explosive growth across multiple territories and product lines. ➤ I BUILD STRONG TEAMS: I find it rewarding to work with highly performing, intelligent teams that take their work seriously and have fun doing it. I value face-to-face communication, craft a rapport with my team members to help them solve problems, ensure goals and customer expectations are met, and inspire them to reach ever higher successes.➤ I MEASURE RELATIONSHIPS IN DECADES, NOT YEARS: My approach to building long-term relationships is simple: get to know people, find out what’s important to them, and treat them accordingly. The results speak for themselves… seeing mentees grow in their capabilities and careers, winning the trust and business of industry-leading clients, and building a strong foundation for sustainable success.➤ I SOLVE PROBLEMS: I excel at managing people, processes, and problems. I always start with “yes”, then focus on building the requirements and removing barriers to reach that goal. It’s all about seeing things through the customer’s eyes, building the right team to address their needs, and managing the process to drive success. I’m at my best in influential, people-oriented roles that allow me to take on diverse responsibilities and challenges to drive growth and propel the entire organization.Deliver Outstanding Results In: Global Operations, Government and Business Affairs, Risk Management, Customer Service, Business Development & Strategy, Process Improvement, Business Strategy, Operations Efficiency✉ sjm11bxp@yahoo.com

Steven Mccarthy's Current Company Details
First Citizens Bank

First Citizens Bank

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Senior Vice President, Human Resource Operations at First Citizens Bank
Steven Mccarthy Work Experience Details
  • First Citizens Bank
    Senior Vice President, Human Resource Operations
    First Citizens Bank Mar 2021 - Present
    Raleigh, North Carolina, Us
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  • Threebridge Solutions
    Chief Operating Officer
    Threebridge Solutions Jul 2020 - Mar 2021
    Philadelphia, Pa, Us
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  • Threebridge Solutions
    Managing Partner
    Threebridge Solutions Nov 2018 - Mar 2021
    Philadelphia, Pa, Us
    ThreeBridge helps our clients maximize their investment in consulting talent. We combine our three core services into client-specific solutions using a managed partnership model that reduces risk, effort, and cost.TALENT: Local consultants with a broad range of skills and experience.TRAINING: Offerings in project delivery, Agile transformation, junior talent, change management, and many more.ADVICE: Competency centers, methods and tools, package selection, talent development, and others.Whether you’re looking to grow your consulting career or a future client, we’d love to tell you more. Check out our website at www.threebridge.com for additional information.
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  • Blueline Associates
    Chief Operating Officer
    Blueline Associates Jan 2018 - Nov 2018
    BlueLine associates is a process-driven Professional Services firm that transforms business challenges into growth, operational agility, and competitive advantage. Our foundation in process gives us the vision to develop holistic, forward-thinking strategies across our consulting managed series, and staffing service lines. We leverage our experience, agility, and partnership model to seamlessly implement and execute solutions to elevate customer experience, increase profits, and propel organizations toward new opportunities.As Chief Operating Officer for Blue Line Associates, I lead teams in partnering with Fortune 500 organizations; developing, implementing, and optimizing their strategic goals. With more than 30-years experience, I am a proven leader when it comes to driving success globally, across large-scale, multi-channel, and diverse business units. With a passion for building strong, dynamic teams and for fostering long-term partnerships with clients, along with a strong commitment to client service and satisfaction, I not only solve clients' challenges, I help them reach even higher successes.As an experienced global operations leader, I excel at transforming organizations, whether through market expansions, business development, or mergers and acquisitions. With an industry agnostic approach, I build strategies and implement them with operational efficiency, consistently delivering value that meets and exceeds client expectations.
  • Fidelity Investments
    Senior Vice President ➤ Regional Site Leader
    Fidelity Investments Sep 2011 - Jan 2017
    Boston, Ma, Us
    In my 15+ years with Fidelity, I have been instrumental in driving sales, igniting growth across multiple territories and product lines, and elevating client service and satisfaction through management of call center operations.Having risen to a senior executive role, I now hold overall responsibility for transaction processing and service operations for Fidelity’s Defined Benefit and Health and Welfare product lines. I also serve as Regional Site Director, driving rapid growth for the company’s North Carolina territory. Reporting directly to the President, I oversee 23 major business lines and serve as the point executive in the region working with federal and state government officials and business and community leaders.KEY CONTRIBUTIONS:➤ Achieved among top net promoter scores in the service industry, bolstering scores from 36 to 75.➤ Served on business pursuit and sales teams: led implementations to ensure strategic wins for clients. Won AT&T Outstanding Supplier award after largest merger in history of the relationship.➤ Led offshore/domestic operational integration plans with direct and 3rd party vendors in India.➤ Grew North Carolina region from 2,000 to 4,000+ associates, driving status as one of largest employers in region. Introduced 6 new business lines in 3 years.➤ Delivered enterprise-wide regulatory programs and served as executive sponsor to the PRIDE and Veterans regional affinity teams.
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  • Fidelity Investments
    Senior Vice President
    Fidelity Investments 2009 - 2011
    Boston, Ma, Us
    Selected to lead national call center operations, I managed the daily efforts of 1,110 associates delivering world-class customer service experience to more than 19 million people.KEY CONTRIBUTIONS:➤ Developed the Total Benefits Outsourcing service model, sourcing many services from one provider. This model leveraged economies of scale, reduced vendor complexity, and increased effectiveness of internal staff.➤ Consolidated service operations centers from 6 to 3 within 18 months.➤ Drove customer service and call quality to highest levels in organization’s history.➤ Played key role on sales pursuit and implementation team, fostering strategic wins with Disney, AT&T, State Street Bank, and other high-value clients.
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  • Fidelity Investments
    Senior Vice President ➤ General Manager
    Fidelity Investments 2007 - 2009
    Boston, Ma, Us
    In this strategic role overseeing the Workplace Investment Call Center in Merrimack, NH and Toronto, Canada, I was responsible for daily leadership and management to maximize efficiency, utilization, and customer satisfaction. As a senior manager on the CSS national executive team, I resolved cross-site issues and aligned execution with overall business strategy.KEY CONTRIBUTIONS:➤ Drove call quality from 67% to 87% and improved utilization of resources from 49% to 62%.➤ Reduced associate turnover and absenteeism, saving $24+ million in related costs in 2008 by fostering a strong, values-driven work culture that increased employee loyalty and engagement.
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  • Fidelity Investments
    Vice President Of Operations
    Fidelity Investments 2000 - 2007
    Boston, Ma, Us
    Vice President of Operations (2005 – 2007)Complete responsibility for the Information Management and Delivery Operations for the CSS business unit, which included the Communication, Content Management, and Decision Support groups. Responsible for the delivery of all content and communication serving an internal population of 3000 associates over five international call centers, and for developing and delivering IT business strategies.KEY CONTRIBUTIONS:➤ Consolidated and improved four operational structures into one in under 12 months. Improvements realized a 30% improvement in efficiency, reduced unit cost by more than 20%, and eliminated non-value-added steps/tasks.➤ Instituted process, measures, and metrics for all core functions and offerings, evolving the unit to a decision-by-fact model and creating operational transparency and accountability from end-to-end.➤ Developed the first Communication function for this business unit, enabling centralized control. +++++Earlier role: Director of Operations (2000 – 2005)+++++Total operational, financial, and service responsibility for the Documents Services and Distribution Services operations in the New England area, with eight facilities servicing over 15,000 associates. KEY CONTRIBUTIONS:➤ Reorganized and improved two operational structures in 18 months. Process and organizational improvements realized increases in service, quality, and substantial cost savings of over $1M annually. Model was replicated in all facilities realizing similar results to scale.➤ Developed national business strategy for the business unit.➤ Selected to lead national Six Sigma initiative, resulting in over $300K in cost savings.
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  • Staples
    Director Of Transportation Operations
    Staples 1998 - 2000
    Framingham, Ma, Us
    Overall operational, financial, and service responsibility for delivery operations covering 32 states. Managed $105M operating budget, $14M capital budget, and extended staff of 550 employees.KEY CONTRIBUTIONS:➤ Planned, developed, and built from ground up Staples’ first “multi-channel” delivery network through mergers and acquisitions and organic growth.➤ Established and facilitated regional and national cross-functional efforts that reduced the problem order rate by 54%, the largest improvement in the country. Won the 2000 SCC Partnership Award.➤ Consolidated the number of third-party couriers in the region from 14 to five, increasing Staples’ leverage and operational control. Results included a dramatic increase in level of service and a direct cost savings of $750K in 1999.
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  • Ups
    Operations Management, East New England District
    Ups 1991 - 1998
    Atlanta, Ga, Us
    Full operational responsibility for several centers, which processed 1.9 million pieces per month and generated revenues of over $4M annually. Selected to be Lead Supervisor, managing 21 supervisors and 250 inside operations employees and mechanics, 45 drivers, and six administrative staff. Additionally served as point person to United States Congress.KEY CONTRIBUTIONS: ➤ Raised employee relations index from 63% to 90%, highest in the district of 23 centers.➤ Improved performance from worst in district to best by promoting and developing a new management team and initiating an incentive system for improved performance. Results included: -- 10,000 safe work days reached, a first at that facility. -- Turnover dropped from 150% to 20%. -- Productivity increased by 22%.
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  • Us Army
    Various Leadership Roles
    Us Army 1984 - 1993
    Arlington, Virginia, Us
    Served in several key leadership positions, including Squad Leader, Platoon Sergeant, Jumpmaster, and Drill Sergeant. Recipient of numerous medals, awards, and citations of excellence.➤ Youngest Non-Commission Officer Promotion at Ft. Bragg, North Carolina at the age of 19.➤ Honor Graduate US Army Drill Sergeant Academy.➤ Selected for Recruitment Support program.➤ Leadership award recipient for Primary Leadership Development Course.
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Steven Mccarthy Skills

Php Mysql Symfony Framework Javascript Jquery Cascading Style Sheets Python Django Search Engine Optimization Web Scraping Web Development Wordpress Html Github Git Twig Terraform Amazon Web Services

Steven Mccarthy Education Details

  • Suffolk University - Sawyer Business School
    Suffolk University - Sawyer Business School
    Organizational Behavior Studies
  • Johnson & Wales University
    Johnson & Wales University
    Abd
  • Eastern Nazarene College
    Eastern Nazarene College
    Business Administration
  • Massachusetts Bay Community College
    Massachusetts Bay Community College
    Criminal Justice

Frequently Asked Questions about Steven Mccarthy

What company does Steven Mccarthy work for?

Steven Mccarthy works for First Citizens Bank

What is Steven Mccarthy's role at the current company?

Steven Mccarthy's current role is Senior Vice President, Human Resource Operations at First Citizens Bank.

What is Steven Mccarthy's email address?

Steven Mccarthy's email address is st****@****uqs.com

What is Steven Mccarthy's direct phone number?

Steven Mccarthy's direct phone number is +161791*****

What schools did Steven Mccarthy attend?

Steven Mccarthy attended Suffolk University - Sawyer Business School, Johnson & Wales University, Eastern Nazarene College, Massachusetts Bay Community College.

What skills is Steven Mccarthy known for?

Steven Mccarthy has skills like Php, Mysql, Symfony Framework, Javascript, Jquery, Cascading Style Sheets, Python, Django, Search Engine Optimization, Web Scraping, Web Development, Wordpress.

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