Assemble of complex documentation for clients, freight forwarder's, customs brokers, and customers in various countries.

Compliance and Regulatory duties for (3) production facilities in the USA, exporting all over the globe.

Customer service and national contract administrator. Assisted with order processing and tracked large and small paper orders through the order fulfillment process. Communicated collaboratively with planning and scheduling, logistics, sales and marketing, and finance to manage all day-to-day customer-facing issues. Maintained numerous daily reports, on-time delivery data and collaborated with functional areas to ensure accuracy. Provided analytical support for specified reports, special projects and operational metrics. During my tenure I received numerous customer compliments, which were rewarded and acknowledged by upper-management, as well I had consistently satisfactory bi-annual reviews.

Provided services to our key account base by proactively communicating information on late or jeopardized shipments. Researched customer complaints and settles customer disputes, and situational issues, maintained strong relationship with customers, and key internal contacts including: planning and scheduling, logistics, sales and marketing, and financeAssisted with order processing and tracked large and small paper orders through the order fulfillment process. Communicated collaboratively with planning and scheduling, logistics, sales and marketing, and finance to manage all day-to-day customer-facing issues. Maintained numerous daily reports, on-time delivery data and collaborated with functional areas to ensure accuracy. Provided analytical support for specified reports, special projects and operational metrics. During my tenure I received numerous customer compliments, which were rewarded and acknowledged by upper-management, as well I had consistently satisfactory bi-annual reviews.

I was contracted by Staffmark for this 12-month project because of my experience with logistics and SAP. The bulk of my responsibilities were to develop logistics and shipping plans for (5) l different warehouse locations and (2) production facilities. Initially I was asked to consolidate the freight claims functions, in doing so I was able to net Ticona 200k in freight claims that were owed to them by various domestic and international carriers.My duties centered on tendering load request for outbound FTL & LTL shipments; we shipped and average of 33-truck loads per day to customers and value added resellers. I worked closely with project managers, sales production schedulers, customer service, and warehouse personnel. One of my key functions was to facilitate all air and ground expedite shipments, using local and national carriers, while maintaining and Excel spreadsheet for every local and international shipments for (4) Celanese/Ticona production and warehouse facilities. This position was to be out-sourced to Budapest, Hungary in spring of 2011.

As the Export Administrator for MAG, my tasks were varied and detail oriented. Essentially my responsibilities centered around maintaining strict compliance to U.S. government regulations including the Bureau of Industry and Security and the Export Administration Regulations.Duties/Responsibilities:Knowledge and understanding Export/Import regulations, and the export licensing process. Comprehensive knowledge of MAJOR international Trade Laws, NAFTA, FDA, US Export Administration Regulations - EAR, and all related policy and requirements.

for a global leader in SPA-Additives. My core responsibilities included but were not limited to inbound & outbound calls to customers for product orders, planning and managing customer orders from order entry to invoicing. My account and sales support responsibilities included a customer and distributor data base for 204 domestic cities in 16 states, and 22- international cities in 3-countries. Gather, analyze, and distribute reports pertaining to daily/weekly/monthly sales, margins, and cost fluctuations. All of our work was performed in SAP/SD/ERP. * Proven team-work capabilities and experience.* Over (5) years of experience working with understanding of military, GSA contract accounts. * Effective and professional communicator to inside and outside customers base.* Clear understanding up accounting and pricing systems within SAP * Intermediate skill set day-to-day working knowledge of MS Office and Access.* Working knowledge of LBS, warehousing softwareIntermec Identification Systems

SAP Certified Customer Service Representative for a global leader in SPA-Additives. My core responsibilities included but were not limited to inbound & outbound calls to customers for product orders, planning and managing customer orders from order entry to invoicing. My account and sales support responsibilities included a customer and distributor data base for 204 domestic cities in 16 states, and 22- international cities in 3-countries. Gather, analyze, and distribute reports pertaining to daily/weekly/monthly sales, margins, and cost fluctuations. All of our work was performed in SAP/SD/ERP. • Proven team-work capabilities and experience.• Over (5) years of experience with military, GSA contract accounts. • Effective and professional communicator to inside and outside customer’s base.• Clear understanding up accounting and pricing systems within SAP • Intermediate skill set day-to-day working knowledge of MS Office and Access.• Working knowledge of LBS, warehousing software

Order ownership and processing for new and existing GSA contract and domestic customers, Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Secured numerous company achievement awards for exceptional customer service, sales and customer satisfaction I was ranked in the top (5) for sales and customer satisfaction scores; based on phone observations quarterly reviews.* Responsible of RFQ's for new customer part numbers* Served as primary point of contact for Sales force and customer inquires.* Provided customer data management for prior order history, changes and pricing updates.

Review daily order reports, monitor calls, and develop staff to increase sales, profit and customer satisfaction. Responsible for moving our department from a call center to a sales support to outside sales for department for CCE; by instituting controls, work instructions, and a new culture and structure.Reorganized CSR duties and responsibilities, developed incentive programs to increase sales and build salesmanship abilities for future outside sales positions. Promoted nearly 50% of my original direct reports to new positions with Coca-Cola Enterprises, after successful completion of newly developed work instructions, and incentive programs.