Customer Success Champion
Livingston, Texas, United States
As the Customer Success Champion, my role is an enablement partner to align with the customer to drive understanding of the Aligni solution. Whether they adopt the MRP or PLM solution, supporting all phases from Awareness through Reinforcement. Brought to the developing organization for guidance with internal teams, and enhance dialog with Customers furthering the grow of Aligni’s PLM/MRP market presence. Primary goal, to implement a Training Program focusing documentation and training deliverables for the existing and emerging features. Interacting with customers to understand what they desire and need to work within Aligni. Understanding the messages coming from the customer was important to determining the Training Program for prioritization and implementation. Initial training priorities include installing a Discovery Call with all new customers to determine what level of integration is needed. Taking information gathered and focus on existing documentation, revision of existing documentation and creating documentation for new features in collaboration with the development team.