Accountable to Managing Director level for the delivery of the strategic portfolio development roadmap and the realisation of associated business outcomes for the Digital Workplace and IP Voice portfolio, leading globally dispersed team across BT lines of business to underpin BT’s strategic objectives.Leads a team of Programme Managers, setting strategy and direction, to deliver portfolio development programmes across the Digital Workplace and IP Voice Portfolio underpinning global annual revenues of circa. £1bn, supporting major customers across industry verticals, with a ~£25m CapEx investment.Responsible for the full programme lifecycle from business case to business outcomes. Significant experience in all the activities associated with managing business change from concept through to launching new products and services to market for BT.Programmes / projects are highly complex, carry significant risk, are visible, business critical, share price affecting and include new product launches, service enhancements, regulatory compliance, transformation, global expansions, migrations, product withdrawal and the creation of new digital journeys. Responsible for managing senior stakeholders, keeping them updated on progress with reports and presentations, escalations and resolving risks and issues with them directly.Experienced in maintaining and developing BT’s concept to market and concept to live processes. Have established and trained PMO teams. Involved in preparing the programme teams for ISO 9001 audits and has achieved exceptional audit results. Have a track record of ensuring consistent delivery through recognised processes, installing suitable governance, and ensuring standards and quality are maintained.Extensive experience in recruiting and developing high performing programme and project management teams. Experienced with setting up and managing Agile teams, building new product capability and propositions on new vendor supplied technology.

Accountable for the launch and development of Unified Communications and Digital Voice products and services in the BT Global Services One and Contact Portfolios, underpinning global annual revenues of £40M and major customers across industry verticals. Led multifunctional, geographically diverse matrix teams across BTGS, TSO and business partners to develop and launch profitable products for BTGS as part of the GS Portfolio Strategy.Accountable for application of programme governance for all aspects of planning, monitoring, control and exception management with regular VP-level stakeholder interaction and occasional Presidential-level engagement across BT lines of business and external suppliers.Accountable for c.30 medium-high complexity global product / service launches annually for BT’s One Voice global portfolio, mobilising regional sales, delivery, and operational communities to support complex, multi-product solutions for our global customer-base; achieved through an excellent working knowledge of product development and launch lifecycle, legal and regulatory, commercial, and billing domains with tenacious application of risk, issue, and stakeholder management techniques.Co-authored the annual business cases, commercial and technical delivery roadmaps and held overall accountability for the definition, establishment and execution of the programme and project structure, resource allocation and financial interlock required to drive successful business outcomes.Launched One Voice SIP Trunking as a commercial proposition in eight new geographies (across US/EMEA/APAC) as well as delivered service improvements plans, new services (e.g., SIP over the Internet and Outbound), process and system efficiency that contributed to the volumes and revenue of the product more than doubling between January 2017 and January 2018. Received Global Services ‘Role Model Award’ in 2017.

Responsible for the delivery of all NGCC major projects. Led globally distributed teams of up to fifty people, across lines of business, including a team of project managers with an annual budget of up to £5 million. Responsible for resource, risk, and stakeholder management, as well as financial control and programme management activities.Delivery of benefits including software enhancements, globally hosted infrastructure upscale, disaster recovery solutions, security improvements, PCI Compliance, and other standards. Worked with major external customers to manage large scale product migrations and updates, involving product and change management activities.

Responsible for the delivery of all NGCC platform engineering projects. Responsible for all aspects of project management by leading teams of up to thirty people with an annual budget of £3 million. Directly led a team of platform build experts. Delivery of benefits including global expansion of call and agent capacity on NGCC’s hosted multi-tenant platform across the world, disaster recovery solutions as well as support for a major product re-launch.

Managed external customer accounts to deliver upgrades and change requests to on-premise deployments of Contact Central at customer sites (a BT developed, customer site hosted Siebel-based CRM contact centre solution). First point of contact for customer for nominated accounts. Led the Contact Central implementation teams to deliver customer change requests, through effective stakeholder management and communication skills.

Project Manager for the development of critical 21CN network event management components (network event management systems trap, enrich, manage, and display alarms from BT’s network equipment). Led a team of sixteen people to deliver new and updated alarm management systems into BT’s 20 and 21CN networks with responsibility for a development budget of £1 million.

Responsible for performing a technical due diligence on a company. Assessed the software from a database design, VV&T, development and data modeling perspective. I produced technical reviews that were used by BT to decide whether or not to acquire the company.

Responsible for producing the data model and implementing the database design for a BT Government project. Worked with customer to capture detailed requirements. Implemented database design using SQL and PL/SQL.

Responsible for evaluating supplier solutions for their suitability to provide BT with the functionality demanded by the 21CN. Included the facilitation of demonstrations and workshop events with suppliers. Role required a deep technical understanding of BT’s proposed content services architecture. Responsible for the presentation of findings and recommendation of potential solutions to senior management.

Responsible for leading a team of software developers to deliver web-based software and database improvements into the BT Trust Services Product Line. BT Trust Services is BT’s digital identity services product. Developed solutions under UNIX using JavaScript and Perl. Developed database solutions using MS Access, Visual Basic, SQL and PL/SQL.