Steven Middleton Email & Phone Number

Auckland, New Zealand

• Responsible for setting the direction and managing the deliverables of the NZ commercial sales team. Resolving customer problems and participating and driving negotiations with key customers. Building strategic.
• Excellent business, financial and legal acumen to develop meaningful business recommendations; continuously monitors and improves area-of-control operations to ensure alignment with the company's business direction.
• Lead effectively in a complex and political environment and deliver results, influence without direct authority, balance between competing priorities and be flexible and creative to drive team performance to best in.
• Orchestrates the development of strategic sales plans align plans with overall corporate strategy; actively develops and manages geography business plans to drive growth and meet revenue goals/quotas.
• Manage the performance of individual contributors and the team overall, and grows and develops talent within the organization.

Auckland, New Zealand

• A Senior Executive appointment within DXC New Zealand responsible for strategy, business development and building of key relationships with a specific focus in the enterprise client space.
• E2E ownership of Account portfolio and grow the business through sales
• Managing client relationships, act as a trusted advisor, thought leader and general manager
• Develop a client-centered agenda (plan)
• Improve the financial quality of the account (grow)
• Harness innovations to meet contractual commitments (deliver) and

Auckland

• The Client Director for Fonterra is a senior account management role and my key responsibilities included:
• Leading the ICT strategy for the account including the development and inclusion of an ICT technology plan aligned with the umbrella account business plan.
• Developing, leading and transacting high value ICT business with Fonterra aligned to their IS strategic plan.
• Managing strategic relationships with key stakeholders across the customer’s business, partner community and within Spark Digital.
• Managing the development of new ICT business initiatives whilst focusing on annual sales targets and account business plan.

Auckland, New Zealand

• Delivery Project Executive across the TelstraClear account. Role was to interface with the customer as the central point of contact for all account delivery matters in line with the outsourced services contract..
• Service & Account Management - Managing the core network contract, ensuring that IBM delivered to the contract, identifying opportunities to improve which resulted in increased customer satisfaction. Continual focus on.
• Financial Management – management of all contract billing and the billing of equipment procured through IBM procurement. Improving profitability – created and implmented a process which successfully plugged revenue.
• Relationship Management - between multiple senior stakeholders, both internal, and external, Juniper, CISCO and Extreme Networks. The development of relationships with key Telstra stakeholders allowing for easy.

Auckland, New Zealand

• Role Summary - Ensure that all service delivery commitments under a managed services contract with the customer were effectively delivered and managed. During my time I worked to successfully maintain a high level of.
• Management of the service delivery relationship and client satisfaction
• Contractual relationship management, financial relationship and profitability
• Ongoing statements of work associated with business change projects, ongoing integrity of the overall solution delivered to the customer.
• Overall management of a 60+ strong virtual team responsible for operational delivery at both an infrastructure and application level.

United Kingdom, Europe

During my 17 year career in Defence I held a variety of roles ranging from Technical IT Lead through to Senior Communications Officer.Defence Estate Manager – Defence Communications Services Agency - 2004-2006Employed as a regional leader with responsibility for the Management of 50 sites covering a region from Cheshire to the Scottish border. Overseeing.

M.Sc, Management Of Information Technology

B.Sc, Business Information Systems