Steven Middleton Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Responsible for setting the direction and managing the deliverables of the NZ commercial sales team. Resolving customer problems and participating and driving negotiations with key customers. Building strategic executive relationships externally with clients and internally within the company and partners to develop best-in-class solutions for the customer. • Excellent business, financial and legal acumen to develop meaningful business recommendations; continuously monitors and improves area-of-control operations to ensure alignment with the company's business direction.• Lead effectively in a complex and political environment and deliver results, influence without direct authority, balance between competing priorities and be flexible and creative to drive team performance to best in class.• Orchestrates the development of strategic sales plans align plans with overall corporate strategy; actively develops and manages geography business plans to drive growth and meet revenue goals/quotas.• Manage the performance of individual contributors and the team overall, and grows and develops talent within the organization.

Auckland, New Zealand

A Senior Executive appointment within DXC New Zealand responsible for strategy, business development and building of key relationships with a specific focus in the enterprise client space.• E2E ownership of Account portfolio and grow the business through sales• Managing client relationships, act as a trusted advisor, thought leader and general manager• Develop a client-centered agenda (plan)• Improve the financial quality of the account (grow)• Harness innovations to meet contractual commitments (deliver) and • Provide the leadership that aligns teams and holds members accountable for results (lead).

Auckland

The Client Director for Fonterra is a senior account management role and my key responsibilities included:• Leading the ICT strategy for the account including the development and inclusion of an ICT technology plan aligned with the umbrella account business plan. • Developing, leading and transacting high value ICT business with Fonterra aligned to their IS strategic plan. • Managing strategic relationships with key stakeholders across the customer’s business, partner community and within Spark Digital.• Managing the development of new ICT business initiatives whilst focusing on annual sales targets and account business plan.

Auckland, New Zealand

Delivery Project Executive across the TelstraClear account. Role was to interface with the customer as the central point of contact for all account delivery matters in line with the outsourced services contract. Managing a team to ensure that the service provided met or exceeded the terms and conditions of the contracts in place and that customer satisfaction remained high. Key responsibilities in the role included:• Service & Account Management - Managing the core network contract, ensuring that IBM delivered to the contract, identifying opportunities to improve which resulted in increased customer satisfaction. Continual focus on reducing cost to support for IBM and improving profitability. Identifying sales opportunities and developing sales pipeline in conjunction with the sales team. • Financial Management – management of all contract billing and the billing of equipment procured through IBM procurement. Improving profitability – created and implmented a process which successfully plugged revenue leakage.• Relationship Management - between multiple senior stakeholders, both internal, and external, Juniper, CISCO and Extreme Networks. The development of relationships with key Telstra stakeholders allowing for easy transition of new business.

Auckland, New Zealand

Role Summary - Ensure that all service delivery commitments under a managed services contract with the customer were effectively delivered and managed. During my time I worked to successfully maintain a high level of profitability and customer satisfaction across both of these clients.Key responsibilities included:• Management of the service delivery relationship and client satisfaction• Contractual relationship management, financial relationship and profitability• Ongoing statements of work associated with business change projects, ongoing integrity of the overall solution delivered to the customer.• Overall management of a 60+ strong virtual team responsible for operational delivery at both an infrastructure and application level.

United Kingdom, Europe

During my 17 year career in Defence I held a variety of roles ranging from Technical IT Lead through to Senior Communications Officer.Defence Estate Manager – Defence Communications Services Agency - 2004-2006Employed as a regional leader with responsibility for the Management of 50 sites covering a region from Cheshire to the Scottish border. Overseeing the successful implementation of approximately 3000 PCs and associated servers to a user base of around 3500 working to a tight implementation plan for each site. Forging strong and productive links between my team and the diverse stakeholders involved in the delivery of the project. Relationship Management - between multiple senior stakeholders, project sponsors, IT service providers internal, MOD representatives both civilian and military, and external, HP, EDS, Fujitsui, and Lockheed Martin for systems at over 50 sites in the North West of England. Information Systems Manager (British Army) - 42 North West Brigade HQ - 1996-2004Systems Management - of secret and restricted secure Windows based networks with approximately 1000 users located throughout North West England. Responsible for the day-to-day network management, performance management and system improvement. Management of all upgrade projects. Service Level Management – I managed support of the LAN, WAN and stand-alone desktops for a large user base covering North West England. Ensuring all faults logged through a central service desk where managed and Service Levels achieved.IT Security - management and implementation of both national and local security policies documenting and investigating security breaches.HR and career management of several IT Support technicians.

M.Sc, Management Of Information Technology

B.Sc, Business Information Systems