Steven Mitchell Email & Phone Number

London, United Kingdom

Comparethecoffin.com is the world's most comprehensive funeral planning, funeral services comparison and coffin webComparetheCoffin.com is here to help you,We are here to help you. Do you need to arrange a funeral for someone now? Do you want to plan for your own funeral sometime in the future? Do you simply want to buy a coffin?If you want to just buy a coffin, go to the Coffin Shop, we can despatch your coffin or casket to any location or your chosen funeral… Show more Comparethecoffin.com is the world's most comprehensive funeral planning, funeral services comparison and coffin webComparetheCoffin.com is here to help you,We are here to help you. Do you need to arrange a funeral for someone now? Do you want to plan for your own funeral sometime in the future? Do you simply want to buy a coffin?If you want to just buy a coffin, go to the Coffin Shop, we can despatch your coffin or casket to any location or your chosen funeral Director. Buy with confidence as all our Coffins come with a price promise that is you you find the same coffin to the same quality for less we wil refund the differenceIf you want to arrange a funeral now or in the future, go to Plans. You will find the process calm and clear. You are in charge from start to finish.The world of funerals may be a mystery to you, and why wouldn’t it be? We understand that. We will give you all the information you need. We will show you all the choices out there. We will make the process as simple as possible. We will not try and sell you anything you don’t need along the way.We will also make the process very fast. How? Because we do almost all of the legwork, leaving you to make straightforward decisons. You are always in control. We will show you how to get best value for money, whether you are on a very tight budget or whether money is no object. But it’s not just about price. Above all, we will enable you to select the people who will give you the best personal service at the best price – people you like and trust.What’s in it for us? You buy your coffin from us. The price you pay is almost certainly a lot less than you’d pay a funeral director. So that’s a small margin for us – and another big saving for you: independent, ethical and transparent. And excellent value, too.Though we understand that many people who visit us are very upset, we cannot presume to guess how you are feeling. For this reason, we shall talk to you in an emotionally neutral way. Show less

London, England, United Kingdom

Royal Mail PLC, HR Innovation & Digital Transformation, Process Development . Design of Hire to Retire process model. Developed manageable project portfolio • Value Stream Analysis and Cost measurement, SAP HCM Process Models, User Acceptance Testing• Key focus on attraction process, New application process, Redesign of Careers website, Pre-Screening application process, Identity checking, Document management, Interview Process and Candidate on boarding. Estimated £20M in… Show more Royal Mail PLC, HR Innovation & Digital Transformation, Process Development . Design of Hire to Retire process model. Developed manageable project portfolio • Value Stream Analysis and Cost measurement, SAP HCM Process Models, User Acceptance Testing• Key focus on attraction process, New application process, Redesign of Careers website, Pre-Screening application process, Identity checking, Document management, Interview Process and Candidate on boarding. Estimated £20M in savings identified in cost improvements • Redesign of Induction training, working with key stakeholders including Union officials to achieve agreement of new job roles and responsibility. Design training materials and Video presentation• Working with Vendor suppliers and internal senior stakeholders Show less

London, England, United Kingdom

Knight Frank Property, Digital Asset Management, Process & Transformation• Describe a process Model to encompass the Marketing Functions and Activities • Culture and behaviour change initiative between marketing staff and senior stakeholders • Carry out process and measurables exercise to describe the creation the marketing tasks, Lean, Six Sigma• Create a business requirements and Implementation proposal for Digital Asset management and Workflow solution; Widen, Bynder… Show more Knight Frank Property, Digital Asset Management, Process & Transformation• Describe a process Model to encompass the Marketing Functions and Activities • Culture and behaviour change initiative between marketing staff and senior stakeholders • Carry out process and measurables exercise to describe the creation the marketing tasks, Lean, Six Sigma• Create a business requirements and Implementation proposal for Digital Asset management and Workflow solution; Widen, Bynder, Box.com, SharePoint • Set up project group, vendor selection criteria and Use case development• Training plan, Change Management, Workshop facilitation, Process Design, Knowledge Transfer • Established £750k in direct savings and £2M in performance improvement opportunities Show less

Welwyn Garden City, England, United Kingdom

Tesco’s, Head of Process Improvement, HR Transformation, Consultant• To set process methodology and documentation standards and knowledge transfer to employees• Drive key decisions through project team, data and reporting requirements• Agile environment linking Epics to Requirements and Process documentation• Preparation to take process activity in-house.

London

• Implementation of HR Transformation project, regional offices to a centralised function• Design and Implementation of new working practices involving process, systems and behavioural change• Multiple sponsors, Stakeholder Management and Workshop facilitation for effective working • Requirement gathering and system solution evaluation • Managing consultation and detailed process training for effected staff, User Acceptance Testing• Established Key Target Operating Model and… Show more • Implementation of HR Transformation project, regional offices to a centralised function• Design and Implementation of new working practices involving process, systems and behavioural change• Multiple sponsors, Stakeholder Management and Workshop facilitation for effective working • Requirement gathering and system solution evaluation • Managing consultation and detailed process training for effected staff, User Acceptance Testing• Established Key Target Operating Model and created Process documentation linked to the model • £1m + year on year savings and improved quality of service. LMS, Sharepoint, iTrent, Assyst Show less

London

TfL HR Transformation, Business Process, Project Manager • Design and Implementation of new HR Process for Joiners, Mover, Leaver Process for TfL• Mapped processes As Is and To Be for Staff movement in all associated areas in TfL• Enabled the different directorates to agree common processes, and that can be implemented with SAP HR • Additional items in scope, Maternity leave, Long Term sick, Disaster Recovery and Strike Planning• Collected… Show more TfL HR Transformation, Business Process, Project Manager • Design and Implementation of new HR Process for Joiners, Mover, Leaver Process for TfL• Mapped processes As Is and To Be for Staff movement in all associated areas in TfL• Enabled the different directorates to agree common processes, and that can be implemented with SAP HR • Additional items in scope, Maternity leave, Long Term sick, Disaster Recovery and Strike Planning• Collected Data requirements that had to apply for different business areas• Conducted over 30 ‘Process Drop-in Sessions’ inviting all staff with Line management responsibility, • Achieved 98% process compliance within one month of implementation and received commendation• Identified £1.5m year on year savings in managing assets as a result of the new process implementation Show less

Workflow and EDRMS, process review and system implementation,Current Process evaluation, Process Mapping and Performance Measurement Requirements Gathering for the System design and implementationWork through options for Software and architecture Establish integration with existing legacy system Development of Benefits analysis Conceptual design for future operating practices and organisational designChange management plan Liaison with outsource suppliers… Show more Workflow and EDRMS, process review and system implementation,Current Process evaluation, Process Mapping and Performance Measurement Requirements Gathering for the System design and implementationWork through options for Software and architecture Establish integration with existing legacy system Development of Benefits analysis Conceptual design for future operating practices and organisational designChange management plan Liaison with outsource suppliers Workshop facilitation , interview and presentations for key stakeholdersDepartment for Communities and Local Government, Business Analyst Dec 2008 to March 2009 BPM and EDRMS system implementation,RFP and Bid evaluation, Negotiation with Software and Outsource Vendors, Scanning solution, Change management plan and training needs assessment Functional and Non-Functional Business Process and technical requirements for a replacement to a legacy system (Mincom). Chosen solution Opentext, LivelinkIdentifying core user profile for EDRMS implementation, rollout / training plan, high benefits presentation Presentation to Department Directors and Ministerial areas to promote new process and changes in working practices.Change management and training plan, Development of GDPP - Goal Based Project PlanProposed combined Portal interface to include, Email, My Tasks, My Private Files, Project Documents etc. Creation of automatic Metadata table to link saved documents to the relevant cases. Design of file structure and security protocols Benefits realisation and business case development for the programme and variants Show less

EDRMS system Implementation for Process Project, Change management and training needs assessment Business process project leader, recruit and manage my own team of specialists that provide assistance to variety of business projects Staff management and resource allocation to projects Definition of new TOM (Target Operation Model), to enable integration with partner retailer processes.Assessment of core processes to establish suitability for process outsourcing Defined… Show more EDRMS system Implementation for Process Project, Change management and training needs assessment Business process project leader, recruit and manage my own team of specialists that provide assistance to variety of business projects Staff management and resource allocation to projects Definition of new TOM (Target Operation Model), to enable integration with partner retailer processes.Assessment of core processes to establish suitability for process outsourcing Defined Business Process Re-engineering methodology for use within the business Designed new Business Planning Cycle and Product launch process Knowledge management strategy, benefits analysis and business case to enable collaborative working using Alfresco EDRMSVisa Europe, Business Analyst, EDRMS Work Stream March 2008 to July 2008Implementation and Change planning, Business Transformation projectIdentifying key information structures and working relationships between functional areas, requirements gathering and Use casesProposal, benefits business case for Knowledge Management strategy including System proposals: Document Management, Collaboration Work Spaces, Workflow, CRM and Portal technologies, Products: Vignette, Collaboration, document management and portal, Microstrategy dashboard creator. Proposal to Board level steering committee on approach, pilot and full implementation projects Show less

EDRMS and BPM Workflow system implementation, Information and records management team. Created Records management policy for the FSA, including security file management for HMSI (Highly Market Sensitive Information) Worked with Local departmental IRM Champions to define and implement local departmental policyDesigned concept and operational processes Regulatory acceptance system, includes integrated case management, diary, messaging and task managementBenchmarking process… Show more EDRMS and BPM Workflow system implementation, Information and records management team. Created Records management policy for the FSA, including security file management for HMSI (Highly Market Sensitive Information) Worked with Local departmental IRM Champions to define and implement local departmental policyDesigned concept and operational processes Regulatory acceptance system, includes integrated case management, diary, messaging and task managementBenchmarking process against Norwich Union claims processCreation of automated rules to allow straight through decision makingCreation of Business Requirements, Use Cases, Management of Business approval, product vendor selection and implementation outsource vendor. Key liaison person with the selected outsource supplier, providing clarification on the solution and resolving conflicts between within the technology and the business process requirementsIdentify key areas of savings to meet business case requirements, in some areas have identified 75% reduction in effort due to new process design and automationEDRMS, BPM Workflow and CRM systems, Lombadi Teamworks, BEA Portal and Vignette document management, Oracle CRM. Change management plan Show less

Business Process Design for NHS bid project and PACS/RIS Implementation Design of service delivery processes for handling NHS patients through BUPA hospitals network for diagnostic examinations including detailed costing, change management and rollout plan Interviewing of clinical and administration staff to establish requirementsDeveloped End to End detailed process diagrams, performance metrics and process timingsCreated RFP / Business requirements document for Patient… Show more Business Process Design for NHS bid project and PACS/RIS Implementation Design of service delivery processes for handling NHS patients through BUPA hospitals network for diagnostic examinations including detailed costing, change management and rollout plan Interviewing of clinical and administration staff to establish requirementsDeveloped End to End detailed process diagrams, performance metrics and process timingsCreated RFP / Business requirements document for Patient Scheduling, Diagnostics and Reporting system (PACS/RIS). Negotiations with suppliers and tender evaluation criteria, Kodak and Makesson Show less

Business Process Design for new Internet sales site (http://uk.sun.com/store)Operational Process design including customer experience, pricing controls and linkage with Oracle ERP order management system (which I previously worked on the implementation in 2002) Design of management processes and training order entry staff to handle order and customer issues

Process Review and Business requirements preparation Operational Process review and ITT preparation & assisting in development partner selection Project scoping and detailed process review of operational areas & Facilitation of strategy workshops

Process Audit for Asset Management design Project Detailed analysis of planning processes and preliminary requirements gathering, Structured interviewing using scripts to obtain information and feedback required

Business Process Design for MIMS for Operational Property Workshop planning and facilitation, & Creation of Operating Policy documentation Functional Analysis & software evaluation - MIMS, Atrium, Maximo

Change Management of Supply chain Operation End-to-end process review of Supply chain & Retail processes in response to external business change. Interviews and workshop facilitation with internal customers and third party suppliers to establish best practice and to establish systems and process changes required. Detailed process mapping, change management plan and change implementation plan. Sun Microsystems, Business Process & Change

Design of World Cargo Freight Products Designed change management plans to enable design of new freight products, and produced detailed business case based on information derived from all areas the business.Process mapping and implementation plans for rollout of new product across the network, including process design and functional analysis for internet booking site. Carried out operational process review audits of facilities within in the UK and across the network, for the… Show more Design of World Cargo Freight Products Designed change management plans to enable design of new freight products, and produced detailed business case based on information derived from all areas the business.Process mapping and implementation plans for rollout of new product across the network, including process design and functional analysis for internet booking site. Carried out operational process review audits of facilities within in the UK and across the network, for the implementation of new Differentiated product system Show less

Carried out large review with a Large customer service department. Implemented SWG (Small work group) structure, and created recorded process measurables. Results included; reducing management workload by half and recorded improvement of 20% and up to 50% in some areas Incorporated Kaizen methodology and created standardised process mapping with a standard set of process tools, and problem solving methods and facilitated training sessions

Design of Area Sales Office Processes, Recruitment, performance management, training and development processes, specifically processes to ensure successful implementation of new technology solution for cash collection and sales support. GKN Westland Transmissions - Process Re-engineering of Manufacturing, Logistics, supply chain and sales processes. Designed and implemented "Tool and Gauge" management process. Carried out 'Physical' implementation and training across a three shift… Show more Design of Area Sales Office Processes, Recruitment, performance management, training and development processes, specifically processes to ensure successful implementation of new technology solution for cash collection and sales support. GKN Westland Transmissions - Process Re-engineering of Manufacturing, Logistics, supply chain and sales processes. Designed and implemented "Tool and Gauge" management process. Carried out 'Physical' implementation and training across a three shift operation. Up 25% improvement in some of the key 'Bottleneck' machining centres and servicing areas. Implemented Process Measurable system and Kaisen boards and 5 S's. Trained supervisors and management to identify further improvements. Show less

Responsible for the rollout and embedding of standard process improvement methodology tools. Teaching process improvement methodologies to others (e.g. RAPID, Express, Kaizen, & Ishikawa etc.). Experienced in running train-the-trainer sessions. Created & delivered training courses on problem solving methodologies, change management, facilitation and team/group working. Facilitated Cost reduction, Value Analysis and FMEA workshops for product teamsDeveloped training sessions on aspects… Show more Responsible for the rollout and embedding of standard process improvement methodology tools. Teaching process improvement methodologies to others (e.g. RAPID, Express, Kaizen, & Ishikawa etc.). Experienced in running train-the-trainer sessions. Created & delivered training courses on problem solving methodologies, change management, facilitation and team/group working. Facilitated Cost reduction, Value Analysis and FMEA workshops for product teamsDeveloped training sessions on aspects of Learning Organisation (e.g. Learning Workshops or Dialogue seminars). Coaching teams in the application of Learning Organisation tools and techniques. Show less

Offshore oil installations, Cruise vessels and other commercial shipping

Responsible for design, supply, installation and commissioning of building services.

Education record

Mechanical, Electrical And Electronic Engineering

Education record

Higher TEC V Mechanical Design and Production Engineering. Four year Technician Engineer Apprenticeship with Walter

B.Eng. Hons, Building Services Engineering

Project thesis: Daylight Control for office Buildings.