I am a solution-driven professional with 7+ years of experience, managing teams of 6+ members, and leveraging data analysis to inform business decisions, mitigate risk, and promote a culture of safety and accountability. My strong cross-functional collaboration skills allow me to connect business needs with technology-driven solutions, supporting critical business processes and enhancing team dynamics.๐๐๐ซ๐๐๐ซ ๐๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โบ ๐๐๐ญ๐ ๐๐ง๐๐ฅ๐ฒ๐ฌ๐ข๐ฌ: Gathered, analyzed, and interpreted large data sets to identify trends, informing business decisions and driving improvements.โบ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐ง๐ญ๐๐ฅ๐ฅ๐ข๐ ๐๐ง๐๐: Utilized knowledge of organizational policies and industry regulations to maximize ROI through informed decision-making on partnership applications, lending requests, and client disputes.โบ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ: Developed compelling visualizations and presentations to share insights and guide policy decisions.As an experienced professional in operations and risk mitigation, I have successfully managed teams and projects across various roles in the financial services industry. I have a proven track record of driving continuous improvements, bridging service gaps, and promoting stakeholder engagement.๐๐ค๐ข๐ฅ๐ฅ๐ฌ: Operations Leadership | Project Advisory | Stakeholder Relations | Change Management | Risk Mitigation | Cross-Functional Leadership | Business Intelligence | Strategic Planning | Data Analysis | Executive CommunicationsI have recently completed a Certificate of Data Analytics to further enhance my data analysis skills, and I am eager to connect with like-minded professionals and explore opportunities to leverage my expertise in new and challenging projects.Feel free to connect with me at stevemorrison76@gmail.com.
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Merchant Escalation SpecialistPaybright Mar 2022 - Feb 2023Maintained effective vendor management and fielded high-risk complaints related to the operation of the loan system to retain client business and reduce merchant churn to less than 20% of cases.Managed project administrations and collaborated cross-functionally to improve operational efficiencies and bridge service gaps within the department.Drove continuous improvements and revamped internal systems by analyzing and simplifying processes, increasing efficiency, and streamlining daily operations. Conducted thorough investigations and analyses, collaborating with finance to arrange special payment terms for select vendors in amounts of up to $200+, ensuring timely account reconciliations and merchant account payments. -
Team LeadPaybright Apr 2021 - Mar 2022Toronto, Ontario, CanadaManaged and led a team of six employees responsible for delivering exceptional service to our small and mid-market merchant base by handling inbound inquiries to meet the SLA target of 80%.Collaborated cross-functionally to address service gaps, enhancing client experience through proactive, resourceful, and timeline problem-solving.Coordinated staff mentoring and training initiatives, identified and addressed needs by maintaining knowledge-based articles and conducting targeted retraining on procedures. Utilized advanced data visualization techniques to analyze UAT feedback and drive policy decisions, resulting in the successful implementation of new system changes.
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Merchant Support SpecialistPaybright Aug 2020 - Apr 2021Navigated change management, tested procedures, and identified opportunities to adapt processes to new vendors.Led a comprehensive data collection project, collecting cyclical feedback on merchant experience from a sample of 100 merchant partners in adopting new system protocols.Revamped communication escalation and conflict management protocol, and reinforced organizational policies to internal and external stakeholders to adjudicate high risk merchant inquiries achieving a success rate of over 80%.
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Senior AdjudicatorHealth Smart Financial Services Apr 2018 - Aug 2020Toronto, Ontario, CanadaManaged and led a team of three junior underwriters within the healthcare and retail sector. Set targets, evaluated performance, conducted training programs, and created professional development plans.Mitigated risk through effective risk analysis, successfully streamlining merchant vetting portfolio, achieving. same-day approval by guiding underwriters to thoroughly review applications and meet required qualifications.Provided lending oversight for operations and team members relating to processing large unsecured loans for a portfolio value of $1MM. Oversaw credit adjudication, approved up to 15 loans per day by reviewing customer accounts, making final decisions on credit applications and customer credit lines, and guiding the team on process requirements.
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Account RepresentativePaybright Mar 2015 - Apr 2018Implemented business expansion strategies focusing on stakeholder relations, contacted 700+ dormant merchants to introduce new products, and reviewed client accounts to expand existing loan amounts, resulting in improved customer and a 4.5-star rating.Streamlined lending operations and minimized processing time for applications by relying on Credit Bureau to complete credit verifications, reducing application protocols, and decreasing call lengths and open ticket durations.Oversaw collections calls to delinquent customer accounts by tailoring payment arrangements to customer needs and ensuring compliance with corporate policies.Conducted training and onboarding for new vendor partners, including system introduction, coaching on best practices for using/presenting service, and explaining approval parameters, and funding process.
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Customer Service RepresentativeHinduja Global Solutions Aug 2014 - Dec 2014Barrie, Onโข Interacted with customers over the phone to provide information in response to inquiries about products and servicesโข Solicited sale of new or additional services and productsโข Responsible for maintaining a positive, helpful environment for our clients in order to ensure a long term relationship with themโข Worked closely with customer database to record work orders, payments and changes to address and contact information -
Billing RepresentativeNorthern Call Solutions Apr 2013 - Aug 2014Barrie, Ontario
Steven Morrison Education Details
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Data Analytics -
Laurentian University/Universitรฉ LaurentienneBachelor Of Business Administration (Bba)
Frequently Asked Questions about Steven Morrison
What is Steven Morrison's role at the current company?
Steven Morrison's current role is Operations, Data Analysis & Risk Mitigation Specialist | Data-Driven Decision-Making | Financial Services.
What schools did Steven Morrison attend?
Steven Morrison attended Brainstation, Laurentian University/universitรฉ Laurentienne, Laurentian University/universitรฉ Laurentienne.
Not the Steven Morrison you were looking for?
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Steven Morrison
Electrical, Automation & Systems Support Manager At Grain Millers Canada And Journeyman Industrial ElectricianYorkton, Sk -
Steven Morrison
Surrey, Bc -
1richardson.ca
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