Steven Mueller work email
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Steven Mueller personal email
As a dynamic and results-driven professional with over 9 years of expertise in account management, customer success, and sales, I am at the forefront of empowering organizations to thrive in the digital age. My passion for cutting-edge technology and customer enablement has been the cornerstone of my career, consistently driving exceptional outcomes and fostering long-term partnerships.Currently, I spearhead the customer success team for the DACH region at KnowBe4, the global leader in security awareness training and simulated phishing. In this role, I orchestrate strategies that not only safeguard businesses against cyber threats but also cultivate a culture of security awareness that permeates every level of an organization.My approach combines deep industry knowledge, innovative problem-solving, and a relentless commitment to customer satisfaction. I thrive on transforming complex challenges into opportunities for growth, enabling clients to unlock their full potential in an ever-evolving technological landscape.With a track record of exceeding targets and building high-performing teams, I am dedicated to pushing the boundaries of what's possible in customer success and technological adoption. My goal is to continue driving innovation, fostering resilience, and creating lasting value for both businesses and the professionals they serve.
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Customer Success Director (International)Knowbe4 May 2022 - PresentClearwater, Fl, Us• Being accountable for successfully leading and growing the DACH section within the International Customer Success Department• Leading a highly motivated team of currently 10 Customer Success Managers & Renewal Specialists (SMB, Mid-Market & ENT)
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Enterprise Customer Success ManagerKnowbe4 Feb 2022 - May 2022Clearwater, Fl, Us• Forged relationships with new Enterprise customers and understand their objectives• Developed a strategy and plan for achieving customer objectives from a consultative approach• Continued to work with Enterprise customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
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Customer Success ManagerKnowbe4 Jun 2021 - Jan 2022Clearwater, Fl, Us• Helping our customers to manage the continuing problem of social engineering
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Associate Market Manager, Vacation Rental DachExpedia Group Jan 2018 - May 2021Seattle, Wa, Us• Business Development & Strategic Partner Management (Germany, Austria, Switzerland)• Identified new potential partnerships with Vacation Rental agencies, developed & maintained long-term relationships• Established a new created department for the vacation rental business within the DACH region by finding processes, defining strategies & stakeholder management• Key Account Management• Project Management -
Market AssociateExpedia Group Apr 2016 - Dec 2017Seattle, Wa, Us• First point of contact for partner hotels in Berlin• Planned and executed market visits• Helped partner hotels with maximizing revenue through Expedia Group websites• Supported communications through Expedia Group’s partner tools to ensure appropriate supply levels• Ensured suppliers understand Expedia’s partner tools and increased supplier usage of the platform• Liaised between partner hotels and other Expedia Group teams by communicating the Expedia Group value proposition to partner hotels, which includes various Expedia Group tools, connectivity solutions, payment and billing alternatives, and other partner-facing Expedia Group systems or services
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Inside Sales Account ManagerImmobilienscout24 Oct 2015 - Mar 2016Berlin, De• Acquisition of new real estate agencies• Renegotiation of ending contracts• Budget responsibility for a dedicated portfolio of mid-sized real estate agencies in Berlin• Support & consultancy for existing partners (Account Management) -
Account Manager Hotels GermanyBooking.Com Sep 2013 - Sep 2015Amsterdam, Netherlands, Nl• Promoted Booking.com and its online reservation services to hotels• Responsible for area coverage• Liaison person for hotels to contact when they have questions• Provided hotels with information and advice by mail and email • Accompanied and trained hotels on how to use Booking.com’s extranet and rates & availability system• Supported hotels with regards to Booking.com’s system• Organized and coordinated Tourist Trade Fair visits to liaise with hotels -
Asst. Front Office ManagerAccor Apr 2011 - Aug 2013Issy-Les-Moulineaux, Paris Region, FrNovotel Hamburg Alster• Led a team of 8-10 people• Trained & motivated the team• Operational management of the front office• Customer Relationship Management• Duty Management -
Assistant Front Office ManagerAccor Apr 2009 - Mar 2011Issy-Les-Moulineaux, Paris Region, FrNovotel Hildesheim• Led a team of 6 together with the Front Office Manager• Trained & motivated the team• Operational management of the front office• Customer Relationship Management• Duty Management• Reservation duties• Negotiation of company agreements
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Front Office SupervisorAccor Apr 2008 - Mar 2009Issy-Les-Moulineaux, Paris Region, FrMercure Hotel Berlin Tempelhof Airport
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Front Office ClerkAccor Jun 2006 - Apr 2008Issy-Les-Moulineaux, Paris Region, FrMercure Hotel Berlin Mitte
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Trainee & Front Office ClerkAccor Aug 2002 - May 2006Issy-Les-Moulineaux, Paris Region, Fr
Steven Mueller Skills
Steven Mueller Education Details
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Brillat-Savarin-Schule (Osz Gastgewerbe Berlin)Hospitality
Frequently Asked Questions about Steven Mueller
What company does Steven Mueller work for?
Steven Mueller works for Knowbe4
What is Steven Mueller's role at the current company?
Steven Mueller's current role is Director, Customer Success (DACH) @KnowBe4.
What is Steven Mueller's email address?
Steven Mueller's email address is st****@****ut24.de
What schools did Steven Mueller attend?
Steven Mueller attended Brillat-Savarin-Schule (Osz Gastgewerbe Berlin).
What are some of Steven Mueller's interests?
Steven Mueller has interest in Social Services, Politics, Education, Science And Technology, Health.
What skills is Steven Mueller known for?
Steven Mueller has skills like Hotels, Account Management, Hospitality Industry, Customer Relations, Hospitality, Hospitality Management, Tourism, Crm, Revenue Analysis, E Commerce, Property Management Systems, Consulting.
Who are Steven Mueller's colleagues?
Steven Mueller's colleagues are Deepti Tewari, Gloria H., Helen Shchur, Kevin D. R., Matt Grey, Griffin Avery, Nina Ho-Lu.
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