• Successfully executed success plans, lead governance meeting, oversaw critical path escalations, identified and mitigated risks• Reduced Accounts Receivable by $4m, working with the client to understand blockages and misunderstandings as well as define a process flow agreed by both sides to raise visibility to late payments, working collaboratively with our collections and billing departments• Defined process flow for complex study management helping both sides understand the dependencies and timing allowing for quicker (20%) turnarounds for query resolution• Lead company wide security threat (Log4j) communication plan resulting in quick resolution to security threat• Escalation lead for Vendor (Image acquisition) when a software upgrade caused widespread missing files and inability to upload data• Mentored new Client Success Mangers onboarding accelerating ramp up of effectiveness

• Drove the Agility E-clinical platform to a successful launch in November 2019 with minimal hyper-care issues.• Raised budget concerns before, during, and after delivery (estimates too low, actuals exceeding budget).• Contributed to securing additional funding for ongoing migrations once it was realized original estimates were too low.• Contributed to writing SOW and change orders for additional new business.• Trained and mentored new PM to cover iterative releases.

Quality Assurance Manager•Recruited and hired for testing department, additionally, saved 25% contractor budget by starting internal COOP program with local colleges•Reduced iteration rate of User Interface testing from 1.7 to 1.2 by implementing new test methodologies•Valuable team member responsible for creating official documentation set for the software testing process•ISO 9001 internal auditor•Responsible for testing a distributed network platform, consisting of up to 15 subsystems•Built complex lab systems from scratch, including O/S, applications, 3rd party products, and customer configuration•Tested and verified lab systems using T1, E1, SS7, VoIP, and ISDN•Managed and directed purchasing of all lab equipment for the Testing Department•Wrote, reviewed, and responsible for test plans for all features for over 10 customers•Managed, reviewed and responsible for all Customer Acceptance tests•Accountable and responsible for Acceptance test results