Steven Oller Email & Phone Number

• Areas of Expertise
• Analysis of detailed data via SQL query and report development for review by management
• Analysis of billing data for revenue projections and potential improvement
• Review of performance metrics and development of detailed improvement strategies
• Monitor and document compliance with mandatory regulations (Sarbanes Oxley, FCC, PUC)
• Utilize problem solving skills to proactively audit and standardize business processes

Rochester, NY

* Supervise a team of 5-9 analysts who track and trend all telephone calls from switch to bill. This includes error review, analysis, and correction. Reduce Lost Revenue by $200,000 annually.* Interface with Call Centers, Marketing, Information Services, and Carrier Services on a regular basis. * Responsible for providing metrics to Senior Management. *.

• Research and recover potential lost revenues of $3-4M per month in long distance billing.

Dallas/Fort Worth Area

• Prepare, file, and follow-up on collection attempts for customers still receiving services.