Steven Oller Email & Phone Number

Areas of Expertise• Analysis of detailed data via SQL query and report development for review by management• Analysis of billing data for revenue projections and potential improvement• Review of performance metrics and development of detailed improvement strategies• Monitor and document compliance with mandatory regulations (Sarbanes Oxley, FCC, PUC)• Utilize problem solving skills to proactively audit and standardize business processes• Collaborate with all levels to streamline processes and maximize potential.Technical SkillsExpert level MS ExcelExpert level MS Word Expert level MS PowerPointMS AccessMS VisioMS SQL ServerMS ProjectMS OutlookRazr SQL

Rochester, Ny

* Supervise a team of 5-9 analysts who track and trend all telephone calls from switch to bill. This includes error review, analysis, and correction. Reduce Lost Revenue by $200,000 annually.* Interface with Call Centers, Marketing, Information Services, and Carrier Services on a regular basis. * Responsible for providing metrics to Senior Management. * Designed and implemented monthly monitoring resulting in saving $10,000 in monthly expenses.* Increase customer base by 400% by nine merger conversions.* Reduce payroll costs by identifying and automating 11 business processes in several departments.* Streamline Directory Advertising billing and system load reducing workload by 40%.* Utilize SQL to streamline forecasting processes, predict financial performance, and reduce headcount.

• Research and recover potential lost revenues of $3-4M per month in long distance billing.

Dallas/Fort Worth Area

• Prepare, file, and follow-up on collection attempts for customers still receiving services.