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Innovative, solution-focused IT Manager with experience leading operations, security, and strategic development. Proven ability to develop and direct large-scale customer-focused technical support environments. Skilled in promoting cybersecurity. Demonstrated results meeting financial targets and performance metrics.
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Information Technology Infrastructure ManagerExeter Hospital Aug 2022 - PresentExeter, Nh, Us -
Manager-Its System EngineeringConcord Hospital Health System Jun 2021 - Aug 2022Concord, Nh, UsHands on management of Concord Hospital locations in the Lakes Region of NH. Currently this includes the networks, servers, storage equipment, and associated operating systems and applications. -
Information Technology Infrastructure ManagerHuntzinger Management Group Nov 2018 - May 2021Infrastructure Manager for both LRGHealthcare(LRGH) & Speare Memorial Hospital(SMH), which outsourced their IT operations• Expanded IT management duties from one organization to managing two with the addition of SMH. These two healthcare organizations connected through the use of a shared HIS system, but still competitors for patients.• Managed all IT infrastructure functions for both LRGH and SMH, including networking, physical and virtual servers, storage devices, telecommunications, system security and user support keeping business operations functioning optimally.• Managed preparation, audit, and post-audit work to ensure I.T. was exceeding HIPAA, Meaning Use, NIST FIPS, and CMS requirements and guidelines, for both LRGH and SMH. • Implemented the transition of numerous on-prem to cloud based systems, including Office365 utilizing Azure
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I.S. Manager, Systems & SupportLrghealthcare Nov 2010 - Nov 2018None , UsIS System and Support Manager – over systems, storage, networks, telecommunications, and Help Desk• Hands-on manager who is comfortable working with physical & virtual servers, Cybersecurity, and some aspects of networking.• Tend to VMWare hosts with about 400+ virtual Windows & Linux servers along with some virtual appliances maintaining systems and output.• Served 2,000+ users administering Windows services and Active Directory security, Group Policy, DHCP, DNS and MS Exchange with email retention promoting operating efficiencies.• Built 35 technical staff members into a strong team with coordinated goals providing superior user support and who strive to provide nearly 100% uptime.• Developed strategic and operational governance policies and presented to executive and board members with detailed financial and technical forecasts contributing to the fiscally-responsible stability of IT systems. • Implemented as an initial team of six employees, we were trained and then led the organization through healthcare efficiency programs, including C³HealthcareRx and Prism Healthcare. These streamlined operations and led to $2 million in short-term verifiable savings and $22 million in long-term verifiable savings from the programs launched.• Secured federal subsidies under the Healthcare Connect Fund/Rural Health Program reducing the cost for data WAN and T-1 phone circuits by 50%.• Coordinated security and financial audits, including HIPAA, MU, HITECH and CMS and collaborated with auditors to optimize IT security policy and best practices to meet NIST standards including FIPS • Directed projects requiring management and communication with internal & external users, leadership, vendors, and subcontractors to attain desired results meeting organization needs.• Provided engineering of HL7 messaging with Rhapsody (by Orion Health) and Mirth. -
System EngineerLrghealthcare Feb 2007 - Jan 2011None , UsServer and storage engineer, working on: Windows servers and various SAN and retention storage equipment.• Directly involved in the introduction of VMware ESX and vSphere, virtual server environment• Well versed in Active Directory including user security, Group Policy, DHCP, DNS, Also work on • Introduced Exchange 2007 with Mimosa Nearpoint email retention• Engineered Rhapsody Integration Engine (Orion Health) that allows our medical applications to exchange data.• Data backups with Backup Exec. 12.x & Netbackup, tape libraries, and ExaGrid disk storage
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ConsultantHealth Dialog Jun 2006 - Feb 2007Bedford, Nh, UsServer Engineer responsible for database and file backup and retention. Their healthcare analytics and other services, were experiencing very large volume of data growth at various datacenters across the country. This data needed to be backed up to the primary and colocation data centersBackups were perfomed using NetBackup into large scale Sepaton disk storage and tape libraries. -
It ManagerProvidian Financial 2000 - 2006Hands-on IT Manager for a Visa card provider with multi-million customers. Managed Systems and Support Engineers and Technicians for NH: banks, Customer Call Center and payment processing locations. Responsible for hardware, software, and security of servers, storage, backup, and user equipmentWorked with state and VISA I.T. Auditors through periodic audit processes as well as corrective/improvement actions.
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I.T. Manager, System SupportJefferson Pilot Financial Oct 1991 - Dec 2000UsManaged the Help Desk Call Center located in Concord NH for the Jefferson Pilot Financial staff and agents in all locations.Managed all desk-side support services in Concord, NH, Greensboro, NC, Omaha, NE as well as insurance agency officesYears experience managing IT Department with a zero dollar budget, by charging all salaries and equipment to the requesting department.Extensive Project Management requiring large scale execution across nationwide staff and users. Provided hands-on work technical work Extensive traveling to JPF offices and agent locations Moved warranty repairs of IBM equipment from vendors to in-house staff and earned warranty repair money for department & JPFMember of the DR and BCP committee
Steven Patrick Skills
Steven Patrick Education Details
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Southern New Hampshire UniversityComputer Science And Business -
Hesser CollegeComputer Science
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Plymouth State UniversityGeneral
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Southern New Hampshire UniversityComputer Science
Frequently Asked Questions about Steven Patrick
What company does Steven Patrick work for?
Steven Patrick works for Exeter Hospital
What is Steven Patrick's role at the current company?
Steven Patrick's current role is IT Infrastructure Manager.
What is Steven Patrick's email address?
Steven Patrick's email address is sp****@****rgh.org
What is Steven Patrick's direct phone number?
Steven Patrick's direct phone number is +160352*****
What schools did Steven Patrick attend?
Steven Patrick attended Southern New Hampshire University, Hesser College, Plymouth State University, Southern New Hampshire University.
What skills is Steven Patrick known for?
Steven Patrick has skills like Servers, Windows Server, Technical Support, Microsoft Exchange, Vmware Esx, Vmware, Vsphere, Disaster Recovery, Troubleshooting, Active Directory, It Operations, Hl7 Standards.
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