Steven Pickrell Email & Phone Number

Davenport, Iowa, United States

Davenport, Iowa Area

Moline, Il

Met with customers before their meetings to reassure them of the reliability and functionality of the equipment or assist them in relocating their meeting when/if technical problems ariseRespond immediately to customers if technical problems arise during meetingsTest Audio/Video equipment of 85+ different conference rooms to ensure reliability and functionalityReport on issues with Audio/Video equipment using John Deere’s in house softwareTroubleshoot issues that arise when equipment did not function as per standardsAssist with meetings held in the auditorium working with several different programs to display meetings and presentations worldwide

Moline, Il

Assisted customers by providing information and suggestions on productsTested game systems, accessories, and electronics and process customer trade-ins using Disc Replay’s in-house computer system (D.R.I.V.E.)Entered sales and processed payments with a friendly demeanor and explained to customers reasons for passing on products that did not pass inspection protocolCleaned, organized, and distributed inventory onto the sales floorMaintained a clean and orderly retail sales floor and constantly ensured optimal product visibilityFormatted and troubleshot electronic equipment to help with customer satisfaction and product integrity

Anamosa, Ia

Assisted with sales of solar panel systems that best fit the customer's needs and energy demands. Worked on educating the consumer about solar energy and providing for them the best systems that money can buy.Assisted management with creating a self-populating, cost analysis spreadsheet to help customers judge what system best fit their budget.

Davenport Works

Lead a team of 11 individuals while utilizing positive motivation and encouragement (3 years)Evaluated policies and procedures and updated accordingly with changing work environmentFacilitated educational training on skills including: report writing, customer service, and alarm monitoring/fire panelUtilized Deere and Allied Universal specific programs like SAP, Lenel, WinTeam, and Milestone CCTV to assist Human Resources with payroll and clock in/out times.Coached the security team on best business practices and assisted them with life goalsOptimized gate security by developing a digital gate log to replace redundant paper logs further increasing efficiency and accuracy of recordsEnsured the security and integrity of the facility by establishing and conducting optimally visible security inspection routesMaintained and reorganized security office to ensure officer and workspace efficiency and productivity Conducted inspection routes to check for irregularities in security and malfunctions in building equipmentMonitored building alarms and dispatched appropriate services and personnel to correct issuesReported on issues using in-house report writing software and service ticket creator

Assist local area teachers in the classroom when they were ill or off for the day.

Bachelor'S Degree, Secondary Education And Teaching, Senior

Working on an educational degree focusing on biology. Worked with Davenport North High School to get teaching experience.

Bachelor'S Degree, Law Enforcement And Justice Administration

Studied Law Enforcement and Justice Administration, Fire Protection, and Forensic Chemistry.

Associate'S Degree, Criminal Justice And Corrections

Activities and Societies: Assisted with theatrical productions.Studied Law Enforcement and the Criminal Justice system.

High School Diploma

Activities and Societies: Band, FFA, Basketball manager, baseballInitial schooling experience Involved with many school committees