•Drove business strategy decisions on multiple fast-paced engagements through current-state analysis, prioritization of growth opportunities, research, and creation of project cost and staffing models•Experience in a variety of projects including functional and technical process mapping, critical analysis to improve business efficiencies, and future-state process design across various industries, including large-scale global product deployments•Created reporting standards, defined success metrics, and monitored production data across complex businesses to enable continuous business improvement•Led multiple strategic design sessions with cross-functional teams through critical analysis of various decision implications•Experience in a variety of projects including creation and deployment of quantitative, data-driven insights and strategy recommendations from qualitative, professional research across various industries including Travel, Hospitality, and Leisure•Responsible for verbal and written communications and presentations between various stakeholders including technical and non-technical staff and executive-level leadership throughout the enterprise•Owned several change-request deliveries including working directly with end-users to gather feedback for areas of enhancement, analysis and design of system improvements, test case creation, quality testing, code deployment, and documentation updates•Managed multiple project teams through full system development life cycle for process improvement including requirement gathering, design, development, testing, implementation, and risk/issue mitigation in various high-delivery environments

• Helped work through complex business problems at top-tier client engagements in a customer support setting by creating action plan with KPIs and sharing results, status updates, and developments with various teams• Assisted in creating and driving dashboards for internal use and tours including SAP AG Executive Board• Contributed to categorizing and analyzing over 80 gaps in client Solution Manager system to further drive value