Helping maintain large business client benefit plan services.-Maintain large business client relations. -Manage a large business group.-Answer client/advisor inquires in a standard turn around time. -Conduct employee training sessions on benefits for clients. -Assist client administrators in website tutorials. -Know and understand large business group benefits, their functions, reaches and complexities.-Amend and adjust business clients benefit plans as needed.-Conducting client employee wellness and information sessions. -Communicate and coordinate across international business streams to meet expectations on client requests.

Responsibilities:-Managing, leading, coaching, inspiring and mentoring a team of 7 individuals-Conducting annual reviews and 6 month check in with staff-Recruiting – phone pre-screen conversations, conducted in person interviews-Training new staff, on-boarding processes-Leading one on one development/coaching sessions with staff on a monthly basis-Attending and thoughtfully contributing to department management meetings-Conducting presentations to staff on various company information-Working with other members of leadership in ways to improve department effectiveness-Created and managed a weekly schedule for department -Completing and sending department month end reports-Providing cross training opportunities for staff-Developed a new feedback model for all members of leadership to use in one on one meetings-Working in a fast paced changing environment, and leading staff through change

Responsibilities:-Responsible for managing, developing and overseeing a team of 12-16 agents in a unified team dynamic, which includes coaching, developing, mentoring and career planning-Working on various projects to improve department effectiveness (team lead/offline hybrid team, quality program, installer feedback survey, and missed installation awareness project and various other projects and initiatives)-Hiring new agents (pre-screening, interviewing, on-boarding, mentoring)-Processing commissions for the department-Managing schedules for the staff in coordination with our workforce team-Assisting in directing our Offline team in various duties-Assisting customers in escalated situations-Making decisions regarding departmental operations with our Manager-Coordinating nationally with our counterparts in Montreal and Mississauga-Developing and overseeing a Calgary Field Support Team-lead position -Generating team results through a wide variety of different methods and tools, and then communicating those results