Steven Piek Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Helping maintain large business client benefit plan services.-Maintain large business client relations. -Manage a large business group.-Answer client/advisor inquires in a standard turn around time. -Conduct employee training sessions on benefits for clients. -Assist client administrators in website tutorials. -Know and understand large business group benefits, their functions, reaches and complexities.-Amend and adjust business clients benefit plans as needed.-Conducting client employee wellness and information sessions. -Communicate and coordinate across international business streams to meet expectations on client requests.

Calgary, Canada Area

Responsibilities:-Managing, leading, coaching, inspiring and mentoring a team of 7 individuals-Conducting annual reviews and 6 month check in with staff-Recruiting – phone pre-screen conversations, conducted in person interviews-Training new staff, on-boarding processes-Leading one on one development/coaching sessions with staff on a monthly basis-Attending and thoughtfully contributing to department management meetings-Conducting presentations to staff on various company information-Working with other members of leadership in ways to improve department effectiveness-Created and managed a weekly schedule for department -Completing and sending department month end reports-Providing cross training opportunities for staff-Developed a new feedback model for all members of leadership to use in one on one meetings-Working in a fast paced changing environment, and leading staff through change

Calgary, Canada Area

Responsibilities:-Responsible for managing, developing and overseeing a team of 12-16 agents in a unified team dynamic, which includes coaching, developing, mentoring and career planning-Working on various projects to improve department effectiveness (team lead/offline hybrid team, quality program, installer feedback survey, and missed installation awareness project and various other projects and initiatives)-Hiring new agents (pre-screening, interviewing, on-boarding, mentoring)-Processing commissions for the department-Managing schedules for the staff in coordination with our workforce team-Assisting in directing our Offline team in various duties-Assisting customers in escalated situations-Making decisions regarding departmental operations with our Manager-Coordinating nationally with our counterparts in Montreal and Mississauga-Developing and overseeing a Calgary Field Support Team-lead position -Generating team results through a wide variety of different methods and tools, and then communicating those results

Human Resources General Studies, Management, Recruiting And Compensation

First course and second complete and passed. Completed 2nd HR course - Benefits and Compensation. (May 3rd, 2017) Studying HR, recruitment.

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Certificate, Graphic Design, A