Steve Pilman Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

• Driving results in new business sales to achieve KPI’s within the Mid-Market sector spending upwards of £20k per annum.
• Territory Account Management. Accountable for winning, implementing and retaining new business throughout the North East of England.
• Multi-Platform Selling including: Face to Face interactions, Telephone prospecting, Virtual.
• Thorough understanding of prospective customer base, competitor activity, and buying behaviours. Selling an extensive range of Workplace Products and Services to businesses with an FTE base of 50+.
• Effective relationship management and stakeholder engagement.
• Managing NET income and profit margin across all new business opportunities. Demonstrating tangible customer savings whilst generating maximum profitability and return on investment.

Newcastle Upon Tyne, United Kingdom

• Responsible for new business sales to achieve quarterly territory growth targets within the commercial licensed trade. Selling commercial Sky Sports agreements ranging from £3k - £60k per annum.
• Territory Account Management. Strategically growing business throughout the NE, through an understanding of prospective customer base, competitor activity, and buying behaviours.
• Team Leadership– Supporting my team regularly in monthly 121s, coaching and development areas. Mentoring new starters within the regional team creating coaching and development plans in their first 90 days.
• Primary contact of the commercial Sky Sports brand to prospect and customer bases. Offering tailored brand marketing support through a consultative approach.
• Demonstrating a tangible return on investment through value led conversations to prospective clients, whilst showcasing tools to maximise revenue potential.
• Stakeholder management - Networking with Pub Co BRMs to increase partnership activity throughout regional geography. Building long lasting relationships with key stakeholders and partners, namely Area Managers from Pub.

Newcastle Upon Tyne, United Kingdom

• Holding the responsibility of Newcastle’s Sales Through Service training, coaching and engagement with FTE workforce of 250+. Managing Sales Through Service performance.
• Delivering coaching interactions with Team Leaders/Advisors using a range of coaching models (GROW, SMART, Side by Side.) This also includes holding focus groups for agents and leaders to aid conversations, product.
• Setting clear expectations and targets to team leaders to drive performance excellence.
• Proven success in driving and maintaining employee engagement, delivering uplift in sales performance.
• Consulting with Trading Ops and other key stakeholders to identify skill gap opportunities.
• Designing, managing, and implementing marketing incentive campaigns to increase business product sales and employee engagement. Project/Campaign management which includes business change, product campaigns, selling.

Newcastle Upon Tyne, United Kingdom

• Management training opportunity to equip stepping up advisors with the skills and experiences to gain a position within management.
• Facilitating sales grad bay’s in their transition from training to the sales floor.
• Created a new starter handbook to support the transition from training into grad bay.
• Directly managed a team of 10 advisors covering the long term absence of their tenured manager.
• Coaching and developing advisors via 1-2-1 sessions, focus groups and performance management.
• Working closely with key stakeholders and management coach to develop managerial skills.

Newcastle Upon Tyne, United Kingdom

• Role Model Sales Advisor.
• Peer to peer coaching to assist team development within conversations and sales technique.
• Stepping up sales advisor for team cover whilst supporting the business needs. Also incorporating full responsibilities of a Sales Advisor.
• Running sales incentives.

Newcastle Upon Tyne, United Kingdom

• Managing great conversations whilst selling Sky products.
• Tailoring Sky products and services to customers needs.
• Customer service.
• Delivering personal KPI targets whilst working along side a quality conversation model. These included projected sales and compliance.
• Peer to Peer coaching.