Steven Pollard Email and Phone Number

Provides all operational and maintenance activities in ongoing support to the public DNS hierarchy of TexasResolves complex network issues, analyzes enterprise-level DNS/network components, wide-area network (WAN) equipment, and network simulators.Performs administration of Network Time Protocol (NTP) services for use by latency-sensitive network devicesResearches and integrates new projects into the management architecture as business solutionsDefine system objectives and prepare system design specifications to meet agency and government requirements and to satisfy interface problemsWork directly with and support network engineers to provide technical solutions and expertise for agency-wide system engineering effortsEvaluate, recommend, and execute new technologies and update existing infrastructure to ensure optimal service and network performanceProvide in-depth technical support to IT services staffExperienced in implementing, configuring and managing the vSphere suite in an ESXi environmentExperience in automating tasks and procedures through tools/scripting, both third-party and in-houseExperience with vRealize Operations Manager, Log Insight, Orchestrator, and vCenter servicesHardware support and lifecycle maintenance in conjunction with vendor and license coordinationDetailed understanding of capacity planning, performance monitoring, and IT solutions best-practicesExperience administering large VMware ecosystems, including the use of High-Availability, Disaster-Recovery System, machine templates, and consolidation in a distributed virtual topologyExperience working directly with teams and clients in the public sector to develop and implement blockchain-based solutionsOverseeing and deploying a blockchain solution through all phases of its development life cycleWorks cooperatively with various internal teams to accomplish projects in an efficient and organized manner

System Administration for FreeBSD DNS serversSystem Administration for FreeBSD Email serversInstalled and setup servers for backup and repair of FreeBSD Servers

Test games and look for product defectsDocument diagnostic data in bug-tracking softwareTrack and maintain bug database to ensure up-to-date information has been documented and verifiedWrite qualitative reports to ensure the clients’ project is entertaining and balancedVerify development bug fixes through gameplay regressionAssist with generation/execution of project test cases and playtesting as well as remedial development tasksReport verified bugs to the QA team and bug database dailyAssure that patches/updates, new version builds, and shipped products are functional and operate as intendedFollow Standard Operating Environment Testing procedures outlined by the QA team

Field and route inbound calls from our global customer base, ensuring efficient turnaround times and quality resolutionsProvide personalized support that aligns with company brand and voice, with direct impacts on customer retentionTake ownership of results by driving high quality customer service that meets or exceeds monthly goalsIdentify business and technical trends as well as areas for improvement, in order to better serve the clientele

Diagnosed trouble on workstation level hardwareInstructed customer by phone on hardware repairDispatched repair tech when neededDocumented hardware problems for future troubleshooting

Restructured warehouse, for logistic operations, Implemented mapping and GIS technology which tripled daily performance.Receives inbound material from outside suppliers and other BHGE plants and field locations.Stocks received material, as well as completed products and assemblies from in-house production.Prepares outbound material to be shipped to other BHGE plants and field locationsResponsible for inventory accuracy and management transactionsPerforms cycle counts.Creates and monitors dashboards for warehouse metrics.Analyzes inventory data to guide purchasing on inventory safety stocks and E&O products

Design, detail and build equipment as required to support project timelinesProgram and interface with automated systems, Crestron, LutronDesign, suggest, or perform modifications and upgrades on equipment to support new initiativesTroubleshoot equipment and process problems, assist with proper maintenance

Configured OCR ( Optical Character Recognition ) to read forms based on HIPPA requirements for storage in database.

Assisted in instructing students in Visual Basic Programming languge