Steven Pringle Email & Phone Number

San Francisco Bay Area

From unboxing and setting up computers to internal network architecture and configuration, I do all the IT things!

• Provided simple to complex technical resolution for all Yelp employees and offices
• Handled any escalated Helpdesk ticket determined to be too complex
• Created in-depth technical analysis and metrics utilizing multiple combined database sources
• Built and guided multiple team-based projects
• Performed technical assistance on VoIP-based phone systems
• Developed and facilitated ongoing IT training for new hires

• Diagnosed and resolved software related issues in varying Apple Operating Systems
• Identified and repaired hardware issues on apple computers released within the last 7 years
• Collected data from Apple Service Diagnostics to identify source of issues
• Trained fellow and future co-workers in customer service, troubleshooting, and repair strategies
• Trained customers in use and upkeep of Apple and productivity applications such as Word,Powerpoint, Excel, Outlook, Logic Pro, and Aperture
• Lead team in highest customer service rating Year to Date

· Assisted in Hewlett Packard brand computer and accessory sales in Best Buy and office supply stores· Trained retail store associates and managers in Hewlett Packard product and sales techniques· Became leader in Year Over Year sales growth from August 2010 - August 2011· Lead district in numbers of clients trained for the 3rd quarter· Built strong.