Strategic Account Manager
* Cultivated lasting relationships while consulting 20 high-profile, enterprise-level clients by leading regular agenda-driven meetings with client C-Suite.* Assembled cross-functional teams and acted as the primary point of contact between internal teams and clients to deliver a robust support framework to tackle business and technological challenges and projects.* Performed periodic SWOT analyses and risk assessments to identify business opportunities and recommend tailored solutions using eClinicalWorks suite of products and services.* Developed detailed project plans for EHR and Practice Management system upgrades, delivering complete timelines based on rigorous specifications: pre-session checks, version requirements, database changes, and interface compatibility. * Highly adept in regularly managing 7 projects in parallel: go-live system adoption, cloud migration, data migration, software system upgrades, interoperability, server reinstall, and AI integration. * Expertise in healthcare information technology platforms, including frontend EHR/PM systems, backend DB engines (MYSQL/MSSQL), and Tomcat versions. * Skilled in analyzing product utilization to generate product enhancements and creative workarounds to optimize end-user workflows and improve patient care.