Steven Quiñones Email & Phone Number

West Palm Beach, Florida, United States

• Multi-Unit management and overview of 16 showrooms - $21mil+ district
• Cross Functional partnership with Talent Acquisition on recruiting, interviewing and hiring sales team and people leaders
• Mentor high potential store managers for promotion, personal, and professional growth through training and development
• Curate and facilitate district sales meetings, training classes, and business reviews

Miami-Fort Lauderdale-West Palm Beach-Ft. Myers-Naples

• Lead the execution of learning and development programs and initiatives, including coordination, facilitation, and evaluation within a designated area
• Provide training in settings such as classroom, hands-on practice and on-the-job using a variety of instructional techniques
• Assist in the development, implementation and management of training programs, working closely with Sales Support Center stakeholders to provide feedback
• Coach and motivate management and retail sales associates to improve knowledge and performance in stores
• Development of In-Store New Hire Trainers
• Establish educational direction, mentor and provide constructive feedback

Miami-Fort Lauderdale Area

West Palm Beach, Florida

Florida, United States

• Coordinated and led facilitation of sales training and product launches across 8 states
• New hire orientation, development workshops, sales coaching
• Targeted training needs through analyzing sales reports while collaborating with retail partner leadership (Senior Store Management, District Managers, Market Trainers, Regional VP of Sales, and Directors of Field.
• Helped in the development of training initiatives
• Targeted low performing stores and sales associates through analyzing KPI reports to customize training initiatives to help maximize sales

West Palm Beach, Florida, United States

• Assisted DM with management and overview of 16 showrooms - $18mil+ district
• Partnered with DM with recruiting, interviewing and hiring processes
• Mentored high potential sales associates for promotion through training and development
• Helped curate and facilitate district meetings, training classes, and business reviews
• In addition to responsibilities listed in position below

Boca Raton, FL, USA

• Store Management and overview of 4 showrooms as Elevated AM – highest volume trade area in district
• Direct consumer sales, client relations and vendor relations
• Store merchandising, marketing, and inventory management
• Coach sales team based on KPIs to help increase business and profitability
• Voted MVP 3 times from 2017-2019 by management and peers

West Palm Beach, Florida Area

• Communicate with customer to keep constantly informed
• Airport operations – ticket counter check-in and gate ops (boarding) while achieving all on time performance goals.
• Ensure that all required documentation and fees are collected and processed in compliance with our company policy.
• Upsell customers cabin seating and inflight experiences

West Palm Beach, Florida Area

• High level of customer service
• Communicate with customer to keep constantly informed
• Airport operations – ticket counter check-in and gate ops (boarding) while achieving all on time performance goals.
• Ensure that all required documentation and fees are collected and processed in compliance with our company policy.