Steven Ramirez Email & Phone Number

Bronx, New York, United States

As a Customer Service Team Leader at Gal, I play a crucial role in managing several key operations. I lead the customer pickup team, ensuring that customers enjoy a seamless and efficient experience when collecting their products. I also oversee the small parcel team, focusing on the accurate picking, packing, and timely shipping of orders. Additionally, I manage the replacement parts warehouse, where I ensure we maintain optimal inventory levels and fulfill requests promptly. My primary goal is to provide support and guidance to all teams, fostering a culture of excellence and efficiency in our service delivery.

Bronx, New York, United States

As a Customer Pickup Coordinator, I organize and manage customer pickups, ensuring everything runs smoothly. I handle customer inquiries and resolve any issues they might have. I also oversee inventory levels, coordinate with the inventory team, and lead a small team responsible for pickups and stock management. My role involves keeping accurate records, working with warehouse and logistics teams to ensure timely order preparation, solving problems that arise, and generating reports on pickup activities and inventory. In essence, I make sure our pickup process is efficient and our customers are satisfied

United States

United States