Desktop Services Technician
Current• Troubleshoot hardware issues with laptops and desktops• Effectively troubleshoot problems remotely with users from Vancouver, Brazil and Armenia branches.• Deployed equipment to new employees• Troubleshoot Windows XP/7/8.1, Microsoft Office 2007/2010/2013, and other software• Configured Avaya hard and soft phones• Troubleshoot network printer issues• Created instructional documentation for items such as installation and troubleshooting.