Highlights of Qualifications• Developed excellent customer service skills over 7 years• 1 year of experience in enterprise desktop support environments.• Able to learn and adapt at a rapid rate in an IT environment • Able to work well independently as well as part of a teamTechnical Skills• Operating Systems: Windows (ME/XP/7/8/8.1, and Server 2008) Linux (Fedora/Redhat, CentOS, Kali Linux)• Applications: MS Office (2007/2010/2013), Microsoft Exchange Management Console• Hardware: Upgrading, and troubleshooting computers, laptops, and network printers• Networking: Knowledge of networking fundamentals (OSI layer model, IPV4, TCP and UDP)
Listed skills include Windows Server, Windows 7, Active Directory, Microsoft Office, and 10 others.