Provides planning and management in the safe and efficient servicing/installation of HVAC, plumbing, and electrical systems and provision of services in residential or commercial settings.Utilizes the management team effectively to manage workload and job costs, achieve production and margin objectives and provide quality services to customers.

Specialized in Human Resource functions to include:* Recruiting and staffing logistics;* Organizational and space planning;* Performance management and improvement systems;* Organization development;* Employment and compliance to regulatory concerns and reporting;* Employee orientation, development, and training;* Policy development and documentation;* Employee relations;* Company-wide committee facilitation;* Company employee communication;* Compensation and benefits administration;* Employee safety, welfare, wellness and health; and* Employee services and counseling.

Specialized in the growth of the business by:* Utilizing existing networks within the market by identifying and capitalizing on new opportunities*Built relationships with new clients and leveraging the relationships of existing clients*Provided value added services to clients*Worked closely with the account management team*Provided reports and updates to the account managers

Specialized as a Project Manager in the government sector (DeCA) of the organization to include:* Coordinated internal resources and third parties/vendors for the flawless execution of projects* Ensured that all projects were delivered on-time, within scope and within budget* Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility* Ensured resource availability and allocation* Developed a detailed project plan to track progress* Used appropriate verification techniques to manage changes in project scope, schedule and costs* Measured project performance using appropriate systems, tools and techniques* Reported and escalated to management as needed* Managed the relationship with the client and all stakeholders* Performed risk management to minimize project risks* Established and maintained relationships with third parties/vendors* Created and maintained comprehensive project documentation

Oversaw the daily operations of the overall company including its fleet.▪ Ran weekly reports to compare profit and lose while comparing it to the projected budget ▪ Dealt with escalated calls and used all resources to turn an explosive situation into a call with resolution▪ Processed and tracked all financial transactions▪ Assisted with financing customers for home projects using a third party vendor▪ Performed frequent follow up calls to ensure customer satisfaction▪ Scheduled calls using the dispatch for profit technique▪ Performed monthly cost analysis with vendors▪ Available to the staff and customers 24hrs/7 days a week ▪ Sold service plans and recommended services ▪ Studied and applied different marketing techniques to the daily operations of the company (ie social media, mailers, door to door)

Commercial Account Manager (Promoted August 2011)Worked with a variety of property management companies to schedule services, maintenances, create proposals for jobs throughout the Tampa, Central Florida, and Miami region▪ Performed regular site visits to ensure customer satisfaction. ▪ Researched parts pricing to find the most competitive rates▪ Supplied customers with the company’s certificate of insurance, as well as, all our licensing▪ Submitted permit requests and scheduled final inspections▪ Created correspondences on behalf of the executive team▪ Proof read and amended documents/literature for the executive prior to it being published▪ Coordinated travel arrangements (i.e. air, hotel, vehicle rental)▪ Maintained meeting minutes and ensures all attendees had all the proper literature ▪ Worked on various projects delegated from the management team▪ Worked hand in hand with home warranty companies to make sure claims have been processed and proper authorizations have been applied to each job▪ Accounts payables/receivables▪ Performed heavy collection callsDispatch Manager (September 2008-August 2008)Oversaw and scheduled a fleet of approximately 40 technicians throughout the Tampa, Central Florida, and Miami region▪ Hired and terminated office staff▪ Worked hand in hand with our developing team to ensure training material was kept up to date, as well as, maintained standard operating procedure within the work force▪ Created and adjusted office staff schedule allowing from proper coverage ▪ Reviewed and assessed recorded calls to ensure quality assurance

Assisted guests with their reservation concerns and/or inquiries▪ Educated guests on the variety of activities/events that are available to them such as Theme Park timings, Parade/Firework events, and special showings▪ Dealt with escalated calls and used all resources to turn an explosive situation into a call with resolution▪ Processed and tracked all credit card transactions▪ Up sold guest with a variety of ticketing options

Created and/or modify reservations for cruises, airfare, resort stay, and transportation▪ Used active listening skills to tailor a personalized package which includes but is not limited to air fare, resort bookings, and theme park tickets▪ Educated guests on Disney Cruise Line offers and activities, as well as, Walt Disney World and its resorts▪ Applied closing the sale techniques by building rapport with guests. ▪ Processed credit card payments

Created oil delivery tickets and performed credit checks to ensure customers were within our payment terms▪ Light payroll assistance▪ Handled inbound and outbound collection calls, as well as, service calls▪ Performed accounts payable/accounts receivables functions ▪ Ensured the deposits matched the ledger▪ Performed research for customers that felt service invoices were inaccurate and determined if any adjustments were necessary

Oversaw a fleet of commercial and residential drivers to ensure proper service, as well as, safety▪ Reviewed and revised driver routes to allow for efficient service, in addition to being cost affective for the company▪ Held one-on-one evaluations to improve driver skills▪ Went over weekly payroll sheets to ensure accuracy▪ Managed national accounts

Processed weekly productivity reports in order to create weekly goals.▪ Ran team payroll and ensured accuracy▪ Received a large volume of inbound sales and customer service calls▪ Sold and/or upgraded cable and Internet services▪ Informed customers of various packages and promotions available, as well as, enlightening them of the advantages and features of our services

Reviewed documents to make certain the documents submitted were compliant with the Food and Drug Administration guidelines▪ Taking various documents and uploading them into electronic format for global viewing▪ Organization of confidential files▪ Prepared meeting minutes on occasion▪ Retrieved confidential files for various departments and outsourcing companies being certain to comply with the company standard operating procedures

Managed and created daily action plans for customer service and support▪ Trained new employees with corporate policies and procedures▪ Evaluated representative calls to ensure accuracy, as well as, closing the sale▪ Reviewed call handling time for each representative and worked on improving call-handling time▪ Processed account credits, debits, reconciliation’s, and monthly billing▪ Produced monthly audit reports concerning invoicing, open orders, and new accounts to ensure accuracy▪ Dealt with payroll for multiple facilities▪ Worked with city contracts and reviewed customer satisfaction