Steven Rayner

Steven Rayner Email and Phone Number

Final Collections Analyst @ OVO
Galashiels, GB
Steven Rayner's Location
Galashiels, Scotland, United Kingdom, United Kingdom
Steven Rayner's Contact Details

Steven Rayner personal email

n/a
About Steven Rayner

Strategy and reporting manager within Spark Energy. Strong analytical background with exposure to data production for senior levels of business, and proficient in delivering strategic solutions to gain results. 7 years experience in data analysis, strategy, and reporting. Wealth of experience within the utilities industry. Expert excel and PowerBi user, and proficient with SQL and WFM software.Managing staff and key stake holders, Collating data, forecasting, and providing valuable insight make up the majority of my current remit. This insight is then used for data driven decision making at all levels of the business, allowing informed actions to take place.

Steven Rayner's Current Company Details
OVO

Ovo

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Final Collections Analyst
Galashiels, GB
Steven Rayner Work Experience Details
  • Ovo
    Final Collections Analyst
    Ovo
    Galashiels, Gb
    View
  • Ovo
    Final Collections Analyst
    Ovo Jan 2023 - Present
    View
  • Ovo
    Bad Debt And Provisioning Specialist
    Ovo Dec 2020 - Mar 2023
    Galashiels, Scotland, United Kingdom
    View
  • Sr2 Media
    Owner
    Sr2 Media May 2019 - Present
    Galashiels, United Kingdom
  • Spark Energy Uk
    Strategy And Reporting Manager
    Spark Energy Uk Mar 2020 - Dec 2020
    Managing and directing a team of analysts to assist the business, and key stake holders, in driving towards data led decision making.This includes production of scheduled reports and ad-hoc reporting for all levels of the business.
  • Spark Energy Uk
    Mi Analysis And Resource Planning Manager
    Spark Energy Uk Apr 2014 - Dec 2020
    In charge of having deployed and now maintaining WFM systems (Teleopti) within the 150+ seat contact centre. This includes providing detailed forecasting to produce an effective schedule to meet current SLA objectives. Inherent with this, producing daily, weekly and monthly agent statistics for all levels of management viewing. Providing data analysis and data collation on topics such as Collections, Customer contact, Budgeting information, Payroll, Customer behaviours/types and internal metrics.
  • Spark Energy Uk
    Senior Analyst
    Spark Energy Uk Jan 2019 - Mar 2020
    Selkirk, Scottish Borders, United Kingdom
  • Spark Energy Uk
    Customer Service Team Manager
    Spark Energy Uk Apr 2012 - Apr 2014
    Selkirk
    In charge of a team of agents within the contact centre managing all escalated queries as well as performance management on a daily, weekly and monthly schedule.

Steven Rayner Skills

Mi Analysis Resource Planning Advanced Excel Wfm Deployment Collections Analysis Forecasting Html Management Statistical Data Analysis

Frequently Asked Questions about Steven Rayner

What company does Steven Rayner work for?

Steven Rayner works for Ovo

What is Steven Rayner's role at the current company?

Steven Rayner's current role is Final Collections Analyst.

What is Steven Rayner's email address?

Steven Rayner's email address is st****@****y.co.uk

What skills is Steven Rayner known for?

Steven Rayner has skills like Mi Analysis, Resource Planning, Advanced Excel, Wfm Deployment, Collections Analysis, Forecasting, Html, Management, Statistical Data Analysis.

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