Steven Read Email & Phone Number

Nottinghamshire, England, United Kingdom

Capacity planning and performance (bespoke business operation)

Ashby-de-la-Zouch, England, United Kingdom

• Ensuring my branch runs smoothly day to day, open to our members - following contingency measures in exceptional circumstances.
• Being responsible for all risk measures within the branch, ensuring the branch operates safely at all times.
• To understand our commercial position and create business plans to ensure a collective, high performance where our members benefit from our products and services.
• Regular review of all performance measures using several internal insights. Making business critical decisions based on our data, often paired with observation.
• Promoting an open and honest culture throughout my team. Allowing my team to use accountability to make good decisions and learn safely from mistakes, resulting in self-growth.
• To ensure my branch upholds its fantastic reputation, inspiring a ‘what we can do’ approach at all times with our members. Recognising complaints when something goes wrong and using this opportunity to strengthen and.

Coalville & Loughborough

• To effectively manage the branch Customer Representatives, influence high performance and ensure fair outcomes are delivered
• To ensure the branch provides an excellent customer experience while maintaining strict quality and compliance standards
• To coach and develop individuals to their full potential and progress them through their career objectives
• To ensure the team work efficiently in line with FSA regulations and our ‘Treating Customers Fairly’ principles
• To support the Branch Manager at all times and plan activities to drive an excellent customer focused team
• To fully manage resource in branch to ensure excellent service standards are met

Beeston, Nottingham

- Building long standing relationships with members by helping them create, a secure and fruitful financial future.- Having an excellent understanding of our financial products and services so that I can correctly identify ways to make my customers better off. - To coach, manage and influence my referring team. Provide feedback, reinforce good behaviours.

Nottingham, United Kingdom

- To provide exceptional 5 star service by using skillful conversation and referring those customers with a genuine need - To build long lasting relationships with customers through emotional engagement and rapport building- To always adhere to both operational and conduct risk by following all procedural and operational policies and processes- To support.

Nottinghm

- Ensuring the smooth running of the store by utilizing my leadership skills,- Ensuring the team are motivated, drive sales & provide a high level of customer service,- Trusted key holder, in charge of opening and closing of the store,- Reviewing the stores KPI reports and creating targets based on these figures and communicating these figures to the.

Music Technology, Double Distinction

BTEC National Certificate in Music Technology - Double Distinction achieved.

Education record