Steven Read Email & Phone Number

Nottinghamshire, England, United Kingdom

Capacity planning and performance (bespoke business operation)

Ashby-De-La-Zouch, England, United Kingdom

• Ensuring my branch runs smoothly day to day, open to our members - following contingency measures in exceptional circumstances. • Being responsible for all risk measures within the branch, ensuring the branch operates safely at all times. • To understand our commercial position and create business plans to ensure a collective, high performance where our members benefit from our products and services. • Regular review of all performance measures using several internal insights. Making business critical decisions based on our data, often paired with observation. • Promoting an open and honest culture throughout my team. Allowing my team to use accountability to make good decisions and learn safely from mistakes, resulting in self-growth. • To ensure my branch upholds its fantastic reputation, inspiring a ‘what we can do’ approach at all times with our members. Recognising complaints when something goes wrong and using this opportunity to strengthen and repair relationships. • To influence performance outside of my branch and within the area through branch visits, peer to peer coaching, remote communication and project and presentation delivery. • Working with other district leads through collaboration to deliver new tools and methods of working. Stress testing new products and methods through pilot participation and curiosity, to ensure efficiency and mass buy into a society wide vision. • To manage resource and planning to meet business needs – while balancing this with the requests of personal needs for a consistent and fair approach. Recruiting and supporting the recruitment in other branches if required. • Excellent time management, knowing the fundamentals of my role and prioritizing key tasks with an ever-changing workload.

Coalville & Loughborough

• To effectively manage the branch Customer Representatives, influence high performance and ensure fair outcomes are delivered• To ensure the branch provides an excellent customer experience while maintaining strict quality and compliance standards• To coach and develop individuals to their full potential and progress them through their career objectives• To ensure the team work efficiently in line with FSA regulations and our ‘Treating Customers Fairly’ principles• To support the Branch Manager at all times and plan activities to drive an excellent customer focused team• To fully manage resource in branch to ensure excellent service standards are met• To identify ‘improvement areas’ through MI, feedback and KCIs and implement performance improvement plans to uplift performance if needed• To deal with complaints beginning to end within a 3 business day requirement• To effectively communicate and prioritise workloads• To deliver quality training and development in a variety of innovative and creative ways to suit the learning styles of my team

Beeston, Nottingham

- Building long standing relationships with members by helping them create, a secure and fruitful financial future.- Having an excellent understanding of our financial products and services so that I can correctly identify ways to make my customers better off. - To coach, manage and influence my referring team. Provide feedback, reinforce good behaviours and root cause areas of concern. - Adhering to procedural, operational and conduct risk by following all procedural and operational policies and processes. - Managing my own diary and ensuring this meets the needs of our members and business.- To have a conscious understanding of my own performance and development through receiving feedback, KPIs/MI and BQMR tables and using this information to develop. - To create a personal brand by working outside of my performance plan, being flexible in my role and supporting my area when needed.

Nottingham, United Kingdom

- To provide exceptional 5 star service by using skillful conversation and referring those customers with a genuine need - To build long lasting relationships with customers through emotional engagement and rapport building- To always adhere to both operational and conduct risk by following all procedural and operational policies and processes- To support my team through effective communication, PRIDE and regular energizers

Nottinghm

- Ensuring the smooth running of the store by utilizing my leadership skills,- Ensuring the team are motivated, drive sales & provide a high level of customer service,- Trusted key holder, in charge of opening and closing of the store,- Reviewing the stores KPI reports and creating targets based on these figures and communicating these figures to the team,- Customer interaction and relationship building with both new and existing customers,- Telephone communications to both head office and customers, for special product orders and general enquiries,- Checking in new stock onto the systems inventory, processing returns,

Music Technology, Double Distinction

BTEC National Certificate in Music Technology - Double Distinction achieved.

Education record