Steven Richardson

Steven Richardson Email and Phone Number

10+ years in Telecommunications 7+ years in analytics and strategy @ Verizon
basking ridge, new jersey, united states
Steven Richardson's Location
Chandler, Arizona, United States, United States
Steven Richardson's Contact Details

Steven Richardson work email

Steven Richardson personal email

n/a
About Steven Richardson

Experienced Management Analyst with a demonstrated history of working in the telecommunications industry. Currently, responsible for pre-planning forecasted calls, AHT, service level, scheduling; and planning aloe meeting and training time. I am skilled in Negotiation, LTE, Technical Support, Sales, and Customer Satisfaction. Strong program and project management professional with a Associate of Science (A.S.) focused in Automotive Engineering Technology/Technician from Universal Technical Institute of Arizona Inc.

Steven Richardson's Current Company Details
Verizon

Verizon

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10+ years in Telecommunications 7+ years in analytics and strategy
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Steven Richardson Work Experience Details
  • Verizon
    Insights And Analytics Senior Analyst
    Verizon Mar 2023 - Present
    Arizona, United States
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  • Verizon
    Wfpa Forecasting Analyst
    Verizon Aug 2018 - Apr 2021
    Chandler, Arizona
    Responsible for pre-planning forecasted calls, AHT, and service level; and planning all meeting and training time. This also includes the planning and implementing of shift bids, vacation bids, and holiday bids.
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  • Verizon Wireless
    Resource Management Imt Analyst
    Verizon Wireless Mar 2015 - Aug 2018
    Albuquerque, New Mexico Area
    Identify and solve Real-time staffing opportunities. Maintain open communications with other departments and leaders as necessary to provide vital information with centers about conformance and adherence. Process schedule accommodations as requested in a timely manner.
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  • Verizon Wireless
    Loyalty Analyst
    Verizon Wireless Dec 2014 - Mar 2015
    Albuquerque, New Mexico Area
    Subject matter expert for ABQ center in credit and charges, facilitate workshops, trainings, and calibrations as needed to employees. Participate and west area conference calls to ensure our center is performing up to standards
    View
  • Verizon Wireless
    New Hire Transition Coach
    Verizon Wireless Jan 2014 - Dec 2014
    Albuquerque, New Mexico Area
    Mentor newly hired employees to ensure a smooth transition from a learning environment to their every day role as customer service representative. Develop necessary leadership skills at the same time.
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  • Verizon Wireless
    Global Technical Support Representative
    Verizon Wireless Aug 2010 - Dec 2014
    Albuquerque, New Mexico Area
    Provide technical support for highly complex issues such as broadband, voice issues, and global services. Understand and efficiently use the correct tools to resolve technical issues with cellphones abroad. Maintain knowledge of current policies and procedures.
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Steven Richardson Skills

Cisco Mars Apple Support Android Support Pc And Mac Platforms Microsoft Outlook Ems Management Customer Service Technical Support Cellular Communications Microsoft Powerpoint Microsoft Excel Iex Total View Data Analysis Leadership Sales Virtual Teams Time Management Collaborative Problem Solving Lte Problem Solving Team Building Customer Satisfaction Kpi Reports Microsoft Office Voice Over Ip Customer Retention Telecommunications Negotiation Business Strategy Powerpoint Troubleshooting Wireless Technologies Strategic Planning Wfm

Steven Richardson Education Details

Frequently Asked Questions about Steven Richardson

What company does Steven Richardson work for?

Steven Richardson works for Verizon

What is Steven Richardson's role at the current company?

Steven Richardson's current role is 10+ years in Telecommunications 7+ years in analytics and strategy.

What is Steven Richardson's email address?

Steven Richardson's email address is st****@****ess.com

What schools did Steven Richardson attend?

Steven Richardson attended Universal Technical Institute Of Arizona Inc.

What skills is Steven Richardson known for?

Steven Richardson has skills like Cisco Mars, Apple Support, Android Support, Pc And Mac Platforms, Microsoft Outlook, Ems Management, Customer Service, Technical Support, Cellular Communications, Microsoft Powerpoint, Microsoft Excel, Iex Total View.

Who are Steven Richardson's colleagues?

Steven Richardson's colleagues are Meshell Holiman, Jeff Witham, James Bethea, Charisse Feliciano, Saisamyuktha Reddy, Jim Lagerstrom, Michael Buckingham.

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