Steven Robb Email and Phone Number

Returned to previous branch based role after my secondment ended partially due to an organisational restructuring and the closure of the unit I was a team member within.At the time of writing, waiting to attend my revalidation course so undertaking a different set of tasks to expand my skill set.Now accredited to deliver mortgage agreements in principle.Main role at this time is spent in the banking hall on the help and advice desk dealing with a vast array of customer queries… Show more Returned to previous branch based role after my secondment ended partially due to an organisational restructuring and the closure of the unit I was a team member within.At the time of writing, waiting to attend my revalidation course so undertaking a different set of tasks to expand my skill set.Now accredited to deliver mortgage agreements in principle.Main role at this time is spent in the banking hall on the help and advice desk dealing with a vast array of customer queries from basic bill payment to fraud, bereavements and power of attorney cases. Show less

Support of two Senior Relationship Managers, who are responsible for creating and maintaining great relationships with a diverse portfolio of clients. Strive to produce strong customer relationships, based upon transparency, trust, simplicity and great choice for our clients. Deliver excellent customer experience through a deep understanding of individual client needs.Provide first point of contact for queries, requests and concerns regarding a wide range of subjects. Resolve… Show more Support of two Senior Relationship Managers, who are responsible for creating and maintaining great relationships with a diverse portfolio of clients. Strive to produce strong customer relationships, based upon transparency, trust, simplicity and great choice for our clients. Deliver excellent customer experience through a deep understanding of individual client needs.Provide first point of contact for queries, requests and concerns regarding a wide range of subjects. Resolve problems and support of the wider team. Dissemination of communications, conveying necessary information and professionally managing client expectations.Responsible for booking appointments for the Senior Relationship ManagersContribute to personal reviews of our customers by carrying out comprehensive research to make sure they have a robust agenda and brief for their client meetings. Develop and maintain network of internal and external stakeholders to help create new business opportunities, attracting new and potential customers to help the business grow.Conduct annual reviews of customer for due diligence purposes to ensure all records are correct. Show less

Meet and exceed personal sales, cross sales and quality referral targets.Work together as one team to attract new customers and deepen customer relationships, so every customer leaves the branch with every reason to recommend the brand.Provide an excellent customer experience ensuring that every customer is treated in a warm, friendly and respectful manner.Ensure that customer complaints are effectively resolved in accordance with agreed guidelines and measures. Ensure that any… Show more Meet and exceed personal sales, cross sales and quality referral targets.Work together as one team to attract new customers and deepen customer relationships, so every customer leaves the branch with every reason to recommend the brand.Provide an excellent customer experience ensuring that every customer is treated in a warm, friendly and respectful manner.Ensure that customer complaints are effectively resolved in accordance with agreed guidelines and measures. Ensure that any customers experiencing financial difficulties receive help, advice and guidance appropriate to their own needs and personal circumstances. Seek other opportunities at the welcome desk and in the banking hall to provide our customers with an excellent customer experience, identifying the products and services they need. Seek, manage and generate own individual sales and quality referral opportunities through a variety of sources including CInS, future contact register, reciprocal referrals. Build and maintain effective relationships with specialist/ partner advisors as well as Personal Banking Adviser (PBA) and Customer Service Assistant colleagues to provide an excellent customer experience, leverage quality referrals and generate cross-selling opportunities accurately that deepen customer relationships. Show less

Counter based role:Main tasks included: Cashier responsibilities for handling and management of cash received and given to customers.Restock of note dispensers.Risk review of the facility to ensure fire alarms active and promotional materials in date.Dealing with customer queries, complaints and concerns.Review of customer account trends to ascertain how best we could support.Booking of appointments with branch specialists to ensure all customer needs were… Show more Counter based role:Main tasks included: Cashier responsibilities for handling and management of cash received and given to customers.Restock of note dispensers.Risk review of the facility to ensure fire alarms active and promotional materials in date.Dealing with customer queries, complaints and concerns.Review of customer account trends to ascertain how best we could support.Booking of appointments with branch specialists to ensure all customer needs were addressed. Show less

Worked within Aberdeen Football club as part of the community arm (now AFC Community Trust).Delivery of sessions to local children throughout Aberdeen aged 3-12 and a specialist disability group weekly.Main tasks included: Taking registers and collect payments when paid ad hoc.Planning 3x hour long sessions for each age group appropriate to their age, ability and the facility.Track progress to reflect on development to ensure all children challenged… Show more Worked within Aberdeen Football club as part of the community arm (now AFC Community Trust).Delivery of sessions to local children throughout Aberdeen aged 3-12 and a specialist disability group weekly.Main tasks included: Taking registers and collect payments when paid ad hoc.Planning 3x hour long sessions for each age group appropriate to their age, ability and the facility.Track progress to reflect on development to ensure all children challenged appropriately.Quarterly attendance at development days to share ideas, drills and best practise with all community coaches. Show less

Leisure attendant/Cashier for busy gym facility attached to a school/adult learning facility.Main tasks included:Cashier responsibilities for handling and management of cash received.Daily cashing up and banking of cash received.Dealing with customer queries, complaints and concerns.Weekly stock take of all swim facility products and reorder when minimum threshold reached.Liaise with dryside staff for set up arrangements for trampoline/badminton/party/adult leaning… Show more Leisure attendant/Cashier for busy gym facility attached to a school/adult learning facility.Main tasks included:Cashier responsibilities for handling and management of cash received.Daily cashing up and banking of cash received.Dealing with customer queries, complaints and concerns.Weekly stock take of all swim facility products and reorder when minimum threshold reached.Liaise with dryside staff for set up arrangements for trampoline/badminton/party/adult leaning class requirements.Gym attendant when required to enure safe usage of equipment by customers.Booking of customers into daily classes.Cleaning and maintenance of changing rooms.Arrange for the unlocking of lockers when customers lost their keys.Ran and participated in weekly staff training sessions to maintain fitness of lifeguards. Show less

Community coach in Edinburgh area to support development of local children at evening sessions.Main tasks included: Taking registers and collect payments when paid ad hoc.Planning 2x hour long sessions for each age group appropriate to their age, ability and the facility.Track progress to reflect on development to ensure all children challenged appropriately.Attendance at development days to share ideas, drills and best practise with other community coaches.

Head coach for the 5th team and stand in head for the 2nd and womens team when required within the British University and Colleges Sport (BUCS) league.Tasks included:Attendance at trials week annually to help plan squads.Planning of weekly training sessions to develop the players.Attendance at weekly matches (home and away across Wales and South West England).Goal setting and motivation sessions delivered to help each player set realitic goals to strive for.Goal… Show more Head coach for the 5th team and stand in head for the 2nd and womens team when required within the British University and Colleges Sport (BUCS) league.Tasks included:Attendance at trials week annually to help plan squads.Planning of weekly training sessions to develop the players.Attendance at weekly matches (home and away across Wales and South West England).Goal setting and motivation sessions delivered to help each player set realitic goals to strive for.Goal setting session for team as a whole to review progress to date and plan for next mesocycle.Liaise with senior management over fitness session arrangement.Resolve disputes and conflict between players.Provide administrative functions to the teams including organising transport, re-arranging fixtures and submitting results and disciplinary action from referee reports. Show less

Delivery of coaching sessions across the Cardiff and Rhondda Cynon Taff valleys. Tasks included:Going into a number of local schools to fulfil their comprehensive primary and secondary school programme.Taking of registers and ensuring safety of all children as most sessions were outdoors.Planning for players of all ages from little kickers (age 2) up to juniors (age 14).Social inclusion key aspect to consider in goal for mass participation.Worked both on own for some… Show more Delivery of coaching sessions across the Cardiff and Rhondda Cynon Taff valleys. Tasks included:Going into a number of local schools to fulfil their comprehensive primary and secondary school programme.Taking of registers and ensuring safety of all children as most sessions were outdoors.Planning for players of all ages from little kickers (age 2) up to juniors (age 14).Social inclusion key aspect to consider in goal for mass participation.Worked both on own for some sessions and as part of a team of up to 12 on activity camps. Show less

In conjunction with RCT council and the local police.Main tasks included:Responsible for organising and running social inclusion schemes which encouraged young people in the local area to take part in sport.Attending meetings, organising weekly events, recruitment and management of volunteerss in order to supervise the participants and coaching on a weekly basis.Worked with local development officers in various sports to hold coaching sessions and tournaments for local schools… Show more In conjunction with RCT council and the local police.Main tasks included:Responsible for organising and running social inclusion schemes which encouraged young people in the local area to take part in sport.Attending meetings, organising weekly events, recruitment and management of volunteerss in order to supervise the participants and coaching on a weekly basis.Worked with local development officers in various sports to hold coaching sessions and tournaments for local schools and community groups.Completed voluntary work with the council’s sports development department in order to develop administrative skills. Develop programmes and initiatives run through the council as well as building contacts with stakeholders and key internal and external colleagues. Show less