As a Business Unit Risk Lead (Technology) provide risk and compliance oversight within IT Technology to ensure Controls Compliance and Risk structure are met and provide management awareness. Ensure successful scheduled related compliance completion to limit risk to technology infrastructure. Monitor Risk and Controls to align with technology TMSB, GMSB, CBC and RCSA standards. Work with to ensure that Interna Audit requirements are met and process IA Control Issues to completion. Utilize Archer for Issues Management, and SeviceNow for various activities. Visio for process documentation.

Compliance of risk/audit operations control issues for proper procedural documentation follow through, evidence collecting and reporting. Maintain Dashboard reporting to Senior management. Work closely with Risk and Auditors to limit risk to the bank. Review detailed procedural documentation published to SPAN portal. Change Management Board representative responsible for Compliance that proper Change Management procedures are being follow. Knowledge of Tech Svcs and DTBO (Cloud) risk/audit control issues for proper alignment with Tech Ops. SPAN board member to review of published procedural documentation to align with Compliance.

• Technical Team Leader: Responsible for the day to day operations of Server Engineering. Focusing on Work Load Bandwidth, Process and Procedure requirements. Design and Estimating for Engineering Infrastructure and Middleware components. Engineering liaison with teams across the organization, support departments and other area managers. Assist manager to ensure that engineering is following Comerica set standards and best practices. Creates a sense of belonging and ownership among team members, coaches and motivates team members, establishes trust; builds and uses cross-functional relationship to accomplish work objectives.• Project Management: • Audit and Control Issue • TMSB and Audit related system requirement management. • SPAN Member: • ACE Team member: (Architect Center of Excellence) • Estimating: Reviewing Project Documents and Requirements for providing detailed estimates for Server Engineering. (Hardware, software, and resource project demands).• System Engineer responsible for monitoring engineering provisioning of RedHat, SuSE, AIX LPARS (on and Power7 systems), WebSphere and Liberty Profile. OS version management. O/S level upgrades and Technology Level patch updates. LPARS involve Apps (Hyperion, OFSAA), DataBase (DB2 and Oracle), WebSphere 8.5 and Repository applications (Informatica EDW, etc) and TSM.• Disaster Recovery planning: Testing and Validation of Disaster Recovery processes. • Documentation of Server Engineering Processes and Procedures. • Transition Process – Built and maintain the Transition Process docs and work with the team to transition servers from Engineering to Support. • HMC management • Work with Vendors to identify and resolve complex system issues.• Change Control and Problem Ticket processing.• Manage Team SharePoint Portal for proper alignment of Server Engineering documentation requirements.

• System Engineer responsible for engineering builds of AIX LPARS on P595 and Power7 systems. AIX version management, 5.3x to 7.1x. O/S level upgrades and Technology Level patch updates. LPARS involve Apps (Hyperion, OFSA), DataBase (DB2 and Oracle), WebSphere 6.1 and Repository applications (Informatica EDW, etc) and TSM.• Provisioning Tools: NIM, BladeLogic, and Update Installer tools (WebSphere)• Linux server builds and support. • HMC management and upgrades. (6.3x to 7.1x)• Work with Vendors to identify and resolve complex system issues.• O/S level scripting i.e., system stats and monitoring.• Change Control and Problem Ticket processing. • Project Team member, representing Engineering

Key Responsibilities Performed: • System Administration for approximately 450 IBM AIX Pseries, P595 Virtual, LPAR and SP series servers. AIX version management, 5.1.x to 5.3x. O/S level upgrades, and Technology Level patch updates.• HACMP, EMC and PowerPath maintenance and upgrades. • Monitoring of system logs for problems and/or issues. Hardware and software problem troubleshooting. Work with Vendors to identify and resolve issues.• O/S level scripting i.e., system stats and monitoring.• Problem Ticket system used is Service Center. Monitored ticket system and work to resolve O/S and hardware issues. Change Control processing. Documentation development of workflow procedures.

Key Responsibilities Performed: • System Administration for approximately 450 IBM AIX Pseries, P595 Virtual, LPAR and SP series servers. AIX version management, 5.1.x to 5.3x. O/S level upgrades, and Technology Level patch updates.• HACMP, EMC and PowerPath maintenance and upgrades. • Monitoring of system logs for problems and/or issues. Hardware and software problem troubleshooting. Work with Vendors to identify and resolve issues.• O/S level scripting i.e., system stats and monitoring.• Problem Ticket system used is Service Center. Monitored ticket system and work to resolve O/S and hardware issues. Change Control processing. Documentation development of workflow procedures.

Key Responsibilities Performed: • System Administration of internal and client production servers: Consisting of IBM RS6000 AIX series servers, (4x and 5.1x). Compaq, and Dell (WinNT and Win2000). Build and configuration of servers. O/S Upgrades and Maintenance Patches, Loading and configuring DBMS, (UniVerse) and application software. User Security, Printing, TCP/IP setup, space monitoring and configuration. Backup, restore and disaster recovery options.• HACMP Configuration, maintenance and fail over testing assistance.• Script testing and building, (korn shell), IBM 4.x and 5.1x. Created scripts for creating users, creating and maintaining print queues, mksysb and savevg system backups.• Client system training. System Administration training to clients. Internal system training. Training of Associates on both AIX and Windows servers.• Help Desk assistance with client technical issues @ 50 to 100 calls per week using a ticket tracking systems and monitor turn around times. Performed trouble shooting concerning hardware and software problems that revolved around customer issues and monitored system logs.• Project team member for Technical Services for all client projects.