EMC GLOBAL CELERRA SUPPORT - Level IV Engineer with EMC Global Celerra Support Department. Currently the Team Technical Lead/Coach for EMC Unified Unix team, and provide actiton plans, and technical advice and solutions for systems level support and expertise for both pre and post-sales support activities for EMC Celerra/Unified NAS products. Accepts escalations from lower-level support technicians (TSE 1; TSE II, TSE III) and leads other EMC NAS/Celerra/VNX/Unified Storage technical team members as a subject matter expert in Data Protection, IP Replication, Celerra iscsi, Celerra Snapsure (checkpoints), NFS and Celerra Filer (Server/Appliance) Adminstration.Flew out (Oct 2011) to Daper Utah, and trained new hires for EMC NAS/Celerra/Unified Call Center for VNX and NAS Storage, with hands on live/direct training on EMC VNX/Celerra filer (Appliance) Adminstration and problem troubleshooting.Provided training to Utah TSEI, TSEII and TSE III on service request call handling.Continue to be an escalation point for Celerra/Unified L1/L2 team in Utah, Hopkinton, US based SSE/TSEs, from EMC Corporate office in Hopkington, MAWas Team Lead/Coach for Emc Celerra Data Protection team(Oct 2010-2011) covered Celerra IP Replication V2, Snapsure (checkpoints), Celerra iscsi, Celerra Manager (Graphical User Interface). Identified and provided focus on implementing customer satisfcation and proactively provide EMC Unified/NAS management with ideas/strategies for improving Unified/Celerra/NS/NAS customer satisfaction.

Senior Advisor, Enterprise Technical Services, Midrange at Dell EMC performing Recovery of Unity and Legacy EMC VNX1 and VNX2 File Appliances