FDA, Center for Devices and Radiological Health (CDRH), Office of Communication, Education (OCE), Division of Employee Training and Development (DETD), Silver Spring, Maryland: -I am the Program Manager for the Contracting Officer Representative (COR) Program. This program offers a wide range of COR-related training to staff. This role includes: Procuring and obtaining COR training vendors; Facilitating course logistics, Introducing and closing out the course, granting credit to participants, and providing the instructor with an in-depth analysis of evaluation results; Creating a yearly COR training curriculum and being the central source for COR related activities within CDRH. -I am a System Administrator the DETD Learning Management System in all aspects, including: Creating accounts for CDRH staff members; Creating internal and external courses; Managing all aspects of Staff' transcripts; Analyzing training data; Resolving registration issues; Handling a wide range of customer service requests. I am also an Administrator for HHS University Learning Portal & CDRH Student Learning Center, where I: Manage employee accounts; Run analytical reports for Management. -I work heavily with the budget analyst to obtain and modify external vendor’s proposals. -I oversee the marketing and advertising of training courses offered by DETD through various methods, including emails, calendars, newsletters, TV advertisements, monitor displays and intranet postings.

FDA, Center for Devices and Radiological Health (CDRH), Office of Communication, Education and Radiation Programs (OCER), Division of Freedom of Information (DFOI): I redacted and released consumer requests for 510(k), 483, MAUDE Reports, and other requested documents. As part of the Internal Communication Committee, I independently completed data analysis of Center employee suggestions and comments and prepared summary findings. Those findings were disseminated to CDRH components for action. I initiated data call responses to those action items and reported status updates to senior management. I created and managed the OCER front office website on the FDA intranet, researching discrepancies in information and initiating corrections. I independently conducted thorough analyses of the Microsoft Access Freedom of Information (FOI) database, identified problems associated with the program and refined and revised database for tracking FOIA and Disclosure workloads. I developed a branch presentation for use of the database and conducted training for FOI senior management. I assessed database items that can be placed on the data.gov website and by briefing senior management, recommended changes to improve current processes. Those recommendations and modifications were adopted by senior analysts. I created and edited Denial letter correspondence for incoming FOIA requests.I assisted the Office of Management Operations Awards Program Workgroup in disseminating written correspondence to FDA and CDRH award recipients for the 2011 CDRH Annual Awards Ceremony.

FDA, Center for Devices and Radiological Health (CDRH), Staff College: I provided training administration support for the Center’s training organization which included: conducting data entry using the Pathlore Learning Management System and prepared evaluation summary documents using an automated evaluation application, opened courses and assisted in coordinating programs for the Scientific and Regulatory, Leadership and Professional Development and Information Technology teams. Prepared training materials and assisted in coordinating special projects and events. Provided Audio Visual support for training and Center large scale meeting and events to include general audio and video hands-on support, responsible for IT remediation during conferences and presentations, conference room and laptop setup, verifying connectivity for the internal network and Center-specific applications, participated in AV equipment organization and management, logging videotapes and providing technical support for Adobe Connect sessions. Developed and maintained a comprehensive tracking system for audiovisual equipment

I had many responsibilities while working at this company, including: greeting customers on the phone and helping them with any inquiries they may have; keeping logs on company vehicles; completing weekly inventory; assisting with book-keeping and payroll. Scheduled work and monitored progress of cleaning contracts and inspected completion of work. I also efficiently used Microsoft Office 2007 programs to complete daily goals.