Steven Romans Email & Phone Number

Houston, Texas Area

New Cumberland, Pa

- Worked with the project management team to transition on site staff to the new contract; provided planning, design and implementation of shift scheduling to support the transition from a day shift schedule that provided support during core hours to the new requirement to provide 24x7 on-site support, with a minimum number of personnel. Provided guidance with regards to new project requirements; shifted priorities to meet the changing requirements on the contract, and communicated direction… Show more - Worked with the project management team to transition on site staff to the new contract; provided planning, design and implementation of shift scheduling to support the transition from a day shift schedule that provided support during core hours to the new requirement to provide 24x7 on-site support, with a minimum number of personnel. Provided guidance with regards to new project requirements; shifted priorities to meet the changing requirements on the contract, and communicated direction from the customer and leadership to team members.- Provided desktop, printer, application, and iPhone support for DLA Information Operations for Susquehanna PA- Assisted with Queue management to support the speed to assign metric is improved and met for the site. Show less

New Cumberland, Pa

- Provided desktop, printer, application, and iPhone support for DLA Information Operations for Susquehanna PA.- Assisted with Queue management to support the speed to assign metric is improved and met for the site.

Germersheim, Germany

- Provided guidance and assisted the company in transitioning to the new End User Support Services contract for the Europe/Southwest-Asia/ and Africa divisions of DLA Information Operations.- Worked with the Program Manager and DLA J6 Leadership team for Europe to assess project completion and planning, to structure and organize our personnel to meet the new ticketing requirements and workload, and to determine and test the effectiveness and Quality of Work for the new contract.- Worked… Show more - Provided guidance and assisted the company in transitioning to the new End User Support Services contract for the Europe/Southwest-Asia/ and Africa divisions of DLA Information Operations.- Worked with the Program Manager and DLA J6 Leadership team for Europe to assess project completion and planning, to structure and organize our personnel to meet the new ticketing requirements and workload, and to determine and test the effectiveness and Quality of Work for the new contract.- Worked with the Program Manager and Senior Leadership within the company on hiring of new technicians for the AOR.- Assisted other Helpdesk Managers / PMs for the company on other Projects with providing the necessary reporting and justification for other DLA Information Operations contracts.- Provided training, through OJT and documentation, for new IT staff on the contract. Developed additional training documents and educational materials to familiarize and instruct new contractors on equipment, procedures, and corporate culture for the DLA Europe customer. - Supervised a team of up to 11 Contractors, spread out between 8 different sites and providing support to the customer (DLA) throughout Europe, the Middle East, and Africa.- Continued to provide support for the customer and work tickets and issues that junior administrators were unable to resolve, and filling in as necessary to ensure Mission Success. Show less

Germersheim, Germany

Germersheim, Germany- Provided desktop, printer, application, iPhone, and (limited) server support for DLA Information Operations.- Coordinated the Desktop / Laptop Windows 10 Upgrade for the site- Assisted users with the shift to Office 365- Worked with J64 Network Admins to stand up three new warehouses on site, providing new workstation setup and configuration within both AD and DSS.- Acted in a Site Lead / Supervisory capacity for the contractors on site, providing… Show more Germersheim, Germany- Provided desktop, printer, application, iPhone, and (limited) server support for DLA Information Operations.- Coordinated the Desktop / Laptop Windows 10 Upgrade for the site- Assisted users with the shift to Office 365- Worked with J64 Network Admins to stand up three new warehouses on site, providing new workstation setup and configuration within both AD and DSS.- Acted in a Site Lead / Supervisory capacity for the contractors on site, providing weekly activity reports to the company regarding current issues, workload, and projects for DLA, while also providing guidance and direction for the other contractors on site.- Attended weekly meetings with the local Command staff, representing J6 while filling in for the J63 Germersheim IT Chief- Worked to coordinate projects and provide support to other J6 entities who required hands-on assistance with the servers on site, and provided access and feedback to assist other J6 technicians in providing support to the site. Show less

Kabul, Afghanistan

- Coordinated Projects for the Systems Administrator Team at Camp Eggers, including the upgrade of all servers to Windows Server 2008.- Provided weekly reports for the Camp Eggers Site Manager, as well as briefings for Visiting Dignitaries and weekly reports to our Military Customers in the DSST.- Direct Supervisor for Systems Administrator Team, including coordinating leave requests while maintaining 24/7 coverage for the Network Operations Center, as well as providing mentoring and… Show more - Coordinated Projects for the Systems Administrator Team at Camp Eggers, including the upgrade of all servers to Windows Server 2008.- Provided weekly reports for the Camp Eggers Site Manager, as well as briefings for Visiting Dignitaries and weekly reports to our Military Customers in the DSST.- Direct Supervisor for Systems Administrator Team, including coordinating leave requests while maintaining 24/7 coverage for the Network Operations Center, as well as providing mentoring and professional development for Systems Administrators assigned to Eggers and ETT sites attached to Eggers.- Revised SOPs and WOPs for the Systems Administrator Team, and developed training materials for incoming Systems Administrators to familiarize them with our procedures and responsibilities for the site.- Performed duties as Acting Site Lead, Camp Eggers from December 2012 – February 2013. Duties included briefing the Area Manager and Country Manager weekly, approving Leave Requests and JIF requests for employees, coordinating transportation for movements, Performance Evaluations for Leads, Outage Reporting and Response, Technical Evaluations for potential Systems Administrators, and Site Inventory of all Technology Equipment Show less

Kabul, Afghanistan

Camp Eggers, Afghanistan- Administered, troubleshot, and performed maintenance on servers on Army Networks- Administered Exchange servers and performed mailbox creation for organizations- Assisted with virtualization project for Camp Eggers systems, utilizing VMWare and VSphere software to manage virtual servers.- Provided support to helpdesk with elevated user account creation- Worked with IA to patch servers and workstations to provide IAVA compliance across all three… Show more Camp Eggers, Afghanistan- Administered, troubleshot, and performed maintenance on servers on Army Networks- Administered Exchange servers and performed mailbox creation for organizations- Assisted with virtualization project for Camp Eggers systems, utilizing VMWare and VSphere software to manage virtual servers.- Provided support to helpdesk with elevated user account creation- Worked with IA to patch servers and workstations to provide IAVA compliance across all three networks.- Performed Exmerges to assist IA with spillages- Acted as second tier support for helpdesk tickets, to resolve miscellaneous issues that were unable to be resolved at the helpdesk level. Show less

Hot Sulpher Springs, Co

- Provided desktop and network support to all County Government departments- Worked with Kantech systems to manage Key Access for users- Coded a solution in Visual Basic to streamline a search process to fill a gap between Kerio Outlook software and Microsoft Search capabilities- Ordered and tracked equipment to replenish stock. - Supported Mitel Phone systems and Unified Communicator- Ran network cable in support of several different projects supporting our VIPER 911… Show more - Provided desktop and network support to all County Government departments- Worked with Kantech systems to manage Key Access for users- Coded a solution in Visual Basic to streamline a search process to fill a gap between Kerio Outlook software and Microsoft Search capabilities- Ordered and tracked equipment to replenish stock. - Supported Mitel Phone systems and Unified Communicator- Ran network cable in support of several different projects supporting our VIPER 911 system. Show less

The Woodlands, Tx

The Woodlands, TX- Provided 24/7 support for all bank assets in Houston TX area.- Provided troubleshooting and repair for Triton ATMs, HP Printers, Cisco Routers, Cisco IP Phones, and Dell workstations- Implemented Cisco NAC installation for 300+ laptops, including updating Cisco VPN, and installation of McAfee Endpoint Encryption. Performed troubleshooting on Cisco VPN/NAC and McAfee products.- Performed Circuit Conversions from one Telco to another in concert with… Show more The Woodlands, TX- Provided 24/7 support for all bank assets in Houston TX area.- Provided troubleshooting and repair for Triton ATMs, HP Printers, Cisco Routers, Cisco IP Phones, and Dell workstations- Implemented Cisco NAC installation for 300+ laptops, including updating Cisco VPN, and installation of McAfee Endpoint Encryption. Performed troubleshooting on Cisco VPN/NAC and McAfee products.- Performed Circuit Conversions from one Telco to another in concert with Communications department.- Utilized Altiris for pushing jobs, imaging, and tracking computer assets. - Built out new branches for the bank, to include setting up routers, setting up and configuring digital marketing screens, computers, branch capture equipment, scanners, printers, and workstations.- Performed IP Phone Conversions for branches, including punching new connections from the analog phone systems to connect them to the Cisco POE Router. - Monitored Circuits in SolarWS- Completed Triton Certification Training for RT2000, RL/FT5000 and NMD Dispensers. Show less