Steven Roundtree Email & Phone Number

• Managed online service tracker to ensure assigned work orders are performed and on time. • Reviewed and identified property repair “scopes” via supporting contractor photos and documentation. • Negotiated with contractors and reviewed their bids to reduce repair cost by 20% for banks clients.

Austin, Texas Area

• Coordinated discussions, events and activities with teens for the purpose of overall development.• Provided counseling for career development and social interaction.• Responsible for budget, file-keeping and staff scheduling.

Austin, Texas Area

• Directed and managed nearly 25 different subcontractors to successfully complete warranty repairs. • Coordinated and supervised roughly 80 warranty claims, collaborating with homeowners to review their claims and schedule repairs with subcontractors as needed.• Provided exemplary customer service to all homeowners and colleagues.• Provided cost effective management solutions to Meritage Homes through background research on every warranty request.

• Directed and managed almost 100 different vendors and subcontractors to successfully complete warranty repairs.• Coordinated and supervised more than 1,500 warranty claims, collaborating with homeowners to review their claims and schedule repairs as needed. • Managed, mentored and trained 10 employees to effectively manage warranty claims.• Resolved arising issues with ease and gained a strong working knowledge of operations. • Successfully completed new home construction courses provided by Kimball Hill Homes and Greater Austin Home Builder Association. • Performed maintenance inspections of homes during and after construction guaranteeing achievement of customer requests in accordance with company guidelines. • Minimized warranty cost 5% through training and meticulous supervision of employees.