Steven Rowe Mba Cmgr Fcmi Email & Phone Number

National

National

Manage a UK based technical sales team, to support the Heat Pump B2B customers in the UK for Vaillant Group. Ensure pricing and distribution of product supports the growth in sales.• Developed Heat Pump sales strategy in the UK, generating multi-million-pound growth.• Developed & implemented a new Renewables sales team.• Created and launched a new terms matrix for wholesaler/merchant customers. • Strong data analysis and problem-solving skills.• Created and led Leadership workshops, ensuring strategic changes within the business

United Kingdom

Responsible for all after sales in the UK including processes and developing new strategies.• Responsible for all strategy and after sales in the UK and Ireland for Spares.• Managing all contracts and compliance for spares aftersales. • Maintaining a high level of engagement with all departments. • Working closely with EU colleagues to ensure best practice and compliance is maintained. • Strong data analysis and process improvements implemented.

Central Region

Central Region Sales manager, Servicing all One off Boiler sales & Contract work.• Maintain contract sales force VME for the region including all reporting back to senior management.• Adapt strategies to the companies’ goals as to increase the sales in the region.• Ensure team coaching & training is maintained and adapted to get the best performance from the sales team including performance management where necessary.• Making sure the team has all tools, MI and area knowledge to increase sales for their area.• Present at a high level and maintain strategic relationships.

Belper, Derbyshire

Contract manager ensuring delivery of target and contract is met in 2014, ensuring all works comply with the Energy Commitment Obligation and the scheme rules set by the supplier.• Working closely with 23+ national installers to fit boilers under the obligation and notified to Ofgem monthly. • Overseeing all aspects of auditing and H&S for compliance.• Providing weekly MI to stakeholders so as to manage KPI’s set.• Manage all communication and contract changes to contractors whist responding to all communication both customer and client.

Nottingham, United Kingdom

Delivery manager ensuring installer performance is met whilst maximising cost efficiency, this is done by Building effective relationships and managing all aspects of agreed delivery and forecast. My ability to adapt my communication is essential in this role. Achievements:• Process improvements across the wider department to ensure strict Ofgem governance are adhered to including the new government guidance On ECO (Affordable Warmth) Objectives• Build successful relationships with new contractors including all set up, training and setting of expectations to meet contract agreements.• Developed new monthly reporting including managing a role out plan off the back of a new product to the marketplace, with success seen across numerous departments. • Set up of processes and documentation for the new ECO obligation.Responsibilities:• Work closely with stakeholders to reduce the cancellation rates to meet our ECO target.• Build effective Installer relationships whilst managing all aspects of Delivery. • Responsible for multi million pound budgets with my installers.• Implement process changes with external stakeholders regarding complaints, working practices and the customer journey, this being to put the customer first in at all touch points. • Manage the audit processes whilst ensuring all responses/changes are documented for Ofgem Purposes.• Worked on new lead channels and products available to our customers, this has included set up, implementation and management of stakeholders within a project delivery capacity.• Complete month end so as to ensure all checks are made and payments verified.

Nottingham, United Kingdom

Managing a diverse team whose job entailed a inbound and back office function. Achievements:• Business case, Panning and set up of an outbound calling team who’s functional are to pre-qualify new leads to ensure the right customers are passed to installers for loft and Cavity insulation.• Develop 3 team members which secured them higher grade positions within E-on.• Develop own skills to enable progression with proven results.Responsibilities:• Manage and develop a team of 8 Customer and Contractor Advisers.• Coaching via call listening and one to ones.• Review ongoing processes and reduce waste were appropriate.• Reporting on Cavity wall/loft insulation measures via Excel, PowerPoint and presentations. • Handle escalated complaints and look at improving processes so as to meet the customer’s expectations, whilst reducing future complaints.

Nottingham, United Kingdom

Responsible for door to door sales in the Nottinghamshire and Mansfield district.Achievements: • Set up of a Graduation bay which, this was training and coaching function for new staff into the Midlands area.• Growth of a solid team based in Nottingham and Mansfield.Responsibilities: • Manage up to 14 field based staff. • Ensure daily targets were met whilst ensuring high standards were kept. • Training and coaching were an important part of the role. • Ensure all HR policies and procedures were adhered to.

Nottingham, United Kingdom

My duties included:• Training and managing new field based staff on a two week course. • Identifying training needs and making improvements were needed.• Working closely with support channels to ensure high standards where achieved.