Steven Baker Email and Phone Number
With a strong background in regulatory compliance, vendor and contract management, as well as billing and operational team management, I specialise in optimising the intersection of people, processes, and technology. My expertise spans program management and business transformation, in both agile and waterfall methodologies, consistently delivering valued outcomes. I drive robustness and accountability leveraging end-to-end process enhancements, recognising the inherent value they bring to organisations. I have gained my experience across both the energy and telecommunications industries.Thriving in dynamic environments, I excel in leading through periods of change, emphasising efficacy, productivity, and teamwork. I adopt a professional, collaborative, and outcome-based approach to reach successful outcomes.
Origin Energy
View- Website:
- originenergy.com.au
- Employees:
- 5275
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Contract ManagerOrigin Energy Jul 2024 - PresentResponsible for managing relationships with Origin’s Meter Provider partners and overseeing the end-to-end contract management process.Ensure compliance with Origin contract management rules & directives, oversee contract governance and assurance, and serve as the primary point of contact for issues and incidents.
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Senior Manager, Strategic OperationsOptus Apr 2023 - Jun 2024Manage transformational programs to elicit effective business outcomes. Ensure project success is aligned with business objectives through effective stakeholder engagement and the development and execution of strategy.Lead a Centre of Excellence within Optus Enterprise and Business to deliver best practice and guidance to ensure the achievement of business outcomes. Collaborate with cross functional teams to identify priority areas for improvement and initiatives that will drive operational efficiency and effectiveness. -
Senior Manager, Business Operations & Vendor ManagementOptus Aug 2022 - Mar 2023Responsible for driving program management and governance of Optus Business initiatives from strategy through execution, and management of vendors and related contracts delivering to Optus Business.
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Market Engagement & Compliance ManagerEndeavour Energy (Nsw) Sep 2020 - Mar 2022Accountable for the overall relationship engagement with Electricity Retailers and Metering Coordinators, building a customer centric culture, and enhancing customer experience via credible interactions that deliver customer and strategic value. Manage Endeavour's compliance to Electricity market rules and obligations and in particular to the National Energy Customer Framework, to protect and support our customers. -
Billing Manager & Global Process OwnerEndeavour Energy (Nsw) Sep 2018 - Sep 2020Responsible for the billing of all revenue categories including Network Use of Service revenue to Electricity Retailers for Endeavour Energy's 1,000,000+ customers, Revenue Assurance, and Retailer Dispute management, billing vendor management. Leading the retailer B2B service order interactions and administration. Global Process Owner responsible for business advocacy and approval of billing and invoicing function design within the technology transformation which is implementing SAP across Endeavour using the Agile project methodology.
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Billing And Credit ManagerEndeavour Energy (Formerly Integral Energy) May 2015 - Sep 2018Responsible for the billing of Network Use of Service revenue to Electricity Retailers for Endeavour Energy's 920,000+ customers, the billing of non-Network revenue, Endeavour Energy Credit Control and Collections functions, Revenue Assurance, and Retailer Dispute management and liaison. Leading the retailer B2B service order interactions and administration.
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Billing ManagerEndeavour Energy (Formerly Integral Energy) Oct 2013 - May 2015Sydney, AustraliaResponsible for the billing of Endeavour Energy's 920,000+ customers to its Retailers, and Endeavour's Revenue Assurance activities. Led a team of Billing professionals, Revenue Assurance specialists and Business Analysts.
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Billing And Contract Services ManagerEndeavour Energy (Formerly Integral Energy) Nov 2009 - Oct 2013Responsible for the retail and network billing functions for Endeavour Energy customers, including billing operations, electricity contract administration and workflow exception management. Successfully transitioned the retail part of my business area to Origin and managed the Network Credit function. Team of 65.
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Transformation Project ManagerEricsson Mar 2007 - Sep 2009Project Managed the successful relocation of the Hutchison 3 Network Monitoring centre (being provided as a Managed Service to Hutchison) to an Ericsson offshore location, and a number of other business Transition and Transformation projects. -
Billing Operations ManagerEricsson Apr 2005 - Mar 2007Responsible for the Level 2 system operational support, billing production functions and configuration management of the billing systems (as a Managed Service) for the Hutchison 3 network.
Steven Baker Education Details
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Major In Management, Sub-Major In Computing -
Graduate Certificate In Management (Remote Study)
Frequently Asked Questions about Steven Baker
What company does Steven Baker work for?
Steven Baker works for Origin Energy
What is Steven Baker's role at the current company?
Steven Baker's current role is Contract & Vendor Management | Compliance Management | Project Management & Transformation | Operations Management | People Leader.
What schools did Steven Baker attend?
Steven Baker attended University Of Technology, Sydney, University Of Ballarat.
Who are Steven Baker's colleagues?
Steven Baker's colleagues are Matthew Wesley, Shaikh Sultan, Kamlesh Patel, Lauraine Brown, Tina Su, Supriya Singh, Bradley Walsh.
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Steven Baker
Greater Brisbane Area -
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1skyshow.com.au
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