Steven S. Email & Phone Number

Chicago, Illinois, United States

• Lead research projects on 3 key fronts including market dynamics, competitor and PE landscape, and growth outlook; proposed a nationwide broker strategy that aims to increase the revenue and operation efficiency.
• Conducted data analytics and market research to evaluate and project cost savings and recurring revenue addition from potential vertical expansion opportunities within lumbering, logistics, packaging, and pallet repair.

Shanghai, China

• Utilized Microsoft Excel to develop user portraits and analyze ticketing price and meal preference patterns across routes. Discovered patterns in catering preference across routes, passenger ages, and backgrounds..
• Led the 18th Anniversary online event, delegated customer service tasks, and oversaw prize distribution, which drew over 40k new users.
• Originated the ‘Daily Platform Draw’ event, and coordinated with different departments to refine the design and operational strategy. This event increased daily users of the Spring platform by 30%+.

Beijing, China

• Worked on a project to improve employee satisfaction of work. Collected data in a diversified and comprehensive manner by interviews, questionnaires, and focus groups of employees and management.
• Used data to interpret and visualize employee satisfaction matrix, presented improvement suggestions in fringe benefits, office environment, and team building techniques to the Vice President, and directly contributed.

Bachelor'S Degree, Airlines Operations And Management & Finance, 3.8/4.0

Activities and Societies: Purdue AAAE; PUCSSA; Purdue Aviation DayRelevant coursework: Microsoft Excel, Aviation Business, Aviation.

Ib Diploma, 38

Activities and Societies: Chair of St. Clare's Model United Nation

Gcse