• Provide technical software support for Case Western Reserve University's Procurement department.• Analyze and develop Jaggaer software to improve and optimize system performance.• Offer desktop support for end-users and troubleshooted software issues interfacing with third-party software.

Providing customer break fix support for designated equipment.Communicating clearly in written and verbal form.Possess excellent customer service skills.Accepting and delivery of all service calls assigned.Completing all administrative tasks associated with each call.Responsible for control and return of assets and inventory.Provide functional guidance to colleaguesComplete system diagnosis testing.Collaborate with users to fix computer issue and provide additional on-site support.

-A solutions-driven business owner specializing in education, software system development and analytics, project management, consulting, and team leadership-Provide consulting for the advancement of patient care through healthcare technology including all stages of Epic OpTime and Anesthesia-Consult with clients to assess needs and propose solutions to contribute to the growth and development of a business-Applying performance data to evaluate and improve operations-Provide expert training and development programs/methodologies for children/adults-Identify new solutions to improve customer satisfaction and capitalize on future opportunities to reduce costPartnership: Red Knight Solutions, LLC - Dell Service Provider - October 2024Complete software and hardware maintenance, installation, testing, and troubleshooting of computer systems and equipment, for Dell.

Analyze, implement and support the EHR Epic System Software OpTime and Anesthesia, at the #1 Hospital in the World.Largest Merger & Aquisition project: Epic OpTime owner/lead for the implementation of the software for Cleveland Clinic Indian River Hospital, Vero Beach, FL. Completed workflow walkthrough analysis for current and future workflow changes by performing gap analysis. Built 5 surgical/procedural departments that included 23 procedural rooms. Met with leadership to review build, workflow, relevant reporting, and interface alignment. Tested build for proof-of-concept. Collaborated with implementation support consultants on tasks objectives to support end-users. Provide post-implementation support.Build, configure and test system design to meet best practices and quality assurance standardsUtilize File Transport Protocol to transfer files such as importing/exporting recordsPresent software changes to Change Advisory Board.Project manager for facilities that require the WaveMark supply chain software. Build, test, integrate, and support . Read HL7 code legacy messagesProvide leadership with concise reports on project status, evidence found, logistics, research and course of actionAnalyze and advise clients on business strategies, solutions, and recommendations to enhance and optimize userabilityConsultant for clinical teams to provide solutions that are measured through research, auditing, data collection, gap analysis, and reportingConfigure PC workstations to be mapped to printers and label printing machinesEvaluate specific functionality and methodology for advanced best practices, governance, safety and compliance that align with HIPAA and Joint Commision quality carePartner with vendor’s SaaS to interface vital monitor devices with the Gateway network and LAN/WLANSupport, add and update users to the software NaviCare/Orchastrate with proper security accessDeliver virtual, eLearning and classroom training; mentoring; coaching; onboarding

Principle Epic software trainer for OpTime, Inpatient, and AmbulatoryDeveloped curriculum standards and adult learning theories and methodology Trained, facilitated, and evaluated instructor-led, eLearning and instructional design programsCoordination and development pre- and post-training activities through reassessments, testing, and evaluating end-user software proficiencyProject manager for fellowship/residency onboarding training programProvide on-site end-user GoLive support

Software trainer that supported end-user development and proficiency through expert analytical solutions to help increase workflow efficiency, for electronic medical record applicationsManage support staff to collect and resolve system issues in order to achieve operational compliance

7th grade Social Studies & 2nd – 8th grade Spanish teacherDeveloped the Spanish curriculum content standards for the school district for all primary grade levelsAdminister the Smartboard software installation and conduct teaching strategies and exercises for end-users to enhance performanceDirector of school district scholarship fund8th grade basketball coach