Problem Manager
Jun 2019 - Dec 2019
AeroLeads people directory · profile
Steven Schaefer Email & Phone Number
Service Management - ITIL Problem/Incident | ITIL Foundations training | Data Center Management
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Profile completeness 86%
Role
Service Management - ITIL Problem/Incident | ITIL Foundations training | Data Center Management
Location
Allentown, Pennsylvania, United States
Who is Steven Schaefer? Overview
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Quick answer
Steven Schaefer is listed as Service Management - ITIL Problem/Incident | ITIL Foundations training | Data Center Management based in Allentown, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Steven Schaefer.
Steven Schaefer previously worked as Problem Manager at Pyramid Consulting, Inc and Problem Analyst at Guardian Life. Steven Schaefer holds Certifications In Itil Fondations, Operational Support And Analysis And Csi., Itil from Itsm Academy.
Profile bio
About Steven Schaefer
High-performing leader with extensive project management experience (full project lifecycle), Telecommunications, Information Security and Disaster Recovery, Systems and Applications Staff oversight and General Ledger balancing within banking environment. Experienced working with globally diverse teams (Asia Pacific region, UK and Latin America). IT / Business liaison translating business needs into IT requirements. Expert ITIL Foundations Instructor with exceptional pass rate.
Listed skills include Itil, Incident Management, Vendor Management, Disaster Recovery, and 35 others.
7 roles
Steven Schaefer work experience
A career timeline built from the work history available for this profile.
Problem Analyst
Feb 2017 - May 2019
Senior Problem Manager
Cei America
Apr 2015 - Aug 2015
Problem Manager
Managed incidents and problems relating to the clients Global businesses on multiple platforms. (Mainframe, Mid-range and Server) Using ITIL best practices in a globally based financial institution to determine root causes and remediation plans to reduce recurring and chronic issues.Identified contributing factors to further manifest cause and effect.
Apr 2013 - Sep 2014
Vice President (Global Training And Content Manager)
CITIGROUP Warren, NJVice President – Content and Training Manager 4/12 – 11/12As Global training Content and Scheduling Manager, coordinated all ITIL training internationallywhile maintaining training schedule in North America.Conducted classroom and virtual instruction for ITIL Foundations classes.Prepared and worked from established lesson plans ensuring.
Oct 1999 - Dec 2012
Mis Director
Reeb Millwork
Revamped the technological sector of the company by recruiting, building and updatingall aspects of IT operations.Designed and implemented Windows NT platform used for WAN at three locations including telephone systems, disaster recovery and Y2K compliance.Directed installation of new RS6000 in Bethlehem location to improve performance and migratedto AIX.
Feb 1996 - Jun 1999
Vice President Of Systems And Operations
Cic Union Europeene
- Led the organization from a multiple mid-range platform environment to a dual mainframe online environment, eliminating the data entry staff. Was able to keep the antiquated platform up and running while coordinating.
- Installed Information Security throughout the organization (Top Secret) on all applications and system resources. This eliminated unauthorized access and easy identification of user errors requiring additional training.
- Main contact for all regulatory IT audits and compliance issues which included the Federal Reserve and the New York State Banking Commission.
- Responsible successfully implementing resolutions for identified audit findings.
- Scheduling
- Vendor Management. (Managed and negotiated with external vendors. (identification, Contract negotiation and vendor relationship management)
Aug 1984 - Jan 1996
2 education records
Steven Schaefer education
Certifications In Itil Fondations, Operational Support And Analysis And Csi., Itil
Itsm Academy
Education record
Trenton State College
FAQ
Frequently asked questions about Steven Schaefer
Quick answers generated from the profile data available on this page.
What is Steven Schaefer's role at their current company?
Steven Schaefer is listed as Service Management - ITIL Problem/Incident | ITIL Foundations training | Data Center Management.
Where is Steven Schaefer based?
Steven Schaefer is based in Allentown, Pennsylvania, United States.
What companies has Steven Schaefer worked for?
Steven Schaefer has worked for Pyramid Consulting, Inc, Guardian Life, Cei America, Hcl America (Consultant To Financial Services Industry), and Citi.
How can I contact Steven Schaefer?
You can use AeroLeads to view verified contact signals for Steven Schaefer, including work email, phone, and LinkedIn data when available.
What schools did Steven Schaefer attend?
Steven Schaefer holds Certifications In Itil Fondations, Operational Support And Analysis And Csi., Itil from Itsm Academy.
What skills is Steven Schaefer known for?
Steven Schaefer is listed with skills including Itil, Incident Management, Vendor Management, Disaster Recovery, Project Management, Sdlc, Telecommunications, and It Strategy.
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