An accomplished, professional and well organised operational businessman within currently the Education sector and prior, Financial Services, Legal Services, the Facilities and Service Industry marketplace and originating from an IT finance, operations and purchasing background. I have maintained and run profitable multi million pound facilities contracts over large number of sites and geographical areas. This was achieved by excellent communication at all levels, an outstanding working relationship with clients, understanding the client and being flexible in one’s approach, strong financial skills and the ability to manage multiple skilled teams. I am a strong Team player and people leader and promote a “work with me” philosophy against a “work for me “one. 20 years experience in Operations, 16 at a senior management level.Career Skill Sets▪ Growing and developing teams to support rapidly expanding businesses. ▪ P&L responsibility and analysis, Budget writing. Financial Operations and systems▪ Project Management over numerous budgets within Operations▪ Managing diverse teams and client facing operations▪ KPI creation & management.▪ Purchasing over large budgets▪ Driving Net Promotor Score and client satisfaction to world class.▪ Managing Compliance over a number of professions▪ Managing Risk inc writing the Risk Register and Assessments▪ Implementing and managing legal quality assurance accreditations again the Lexcel Standard v5, v6 and v6.1 coupled with the Specialist Quality Mark▪ Managing compliance against ISO 9001 (various versions), 14001▪ Implementation and management of Cyber Essentials (ISO27001)▪ Nominated Data Protection Office (DPO)▪ Data & Risk breach Investigations.▪ HR Manager and Employment Law knowledge (up to date)▪ Policy & Procedure Writing across all aspects of the business inc Business Continuity, Disaster Recovery Plans.▪ IOSH Supervising Safely qualified.▪ Contract Management, contract delivery▪ Achieved Investors in People twice in IT & Legal Professions.▪ Client Contact and Management Strategies – Development & Growth ▪ Strong Change Management skills – Identifying, planning, implementing & evaluating▪ Delivering 1-1 Training where necessary, identifying individual requirements and needs.▪ Effective communicator at all levels. Union negotiation. Influencing and presenting to Board / Senior Management.▪ Experienced Man Manager, trainer and coacher. Multiple Direct reports, Training, Influencing and developing others.