Steven Serrano Email & Phone Number

El Segundo, Ca, Us

El Segundo, Ca, Us

• Lead and mentor a diverse team of Quality Engineers to develop innovative approaches, techniques, and solutions to help the organization deliver quality software solutions with speed.• Drive continual improvements to the QA practice and instill a culture of continuous improvement within the team.• Provide technical leadership to the team by architecting testing solutions, helping to resolve technical problems and challenges, and establishing testing standards.• Work closely with the Director of QA/QE to build out and execute on a roadmap that is aligned to Beachbody’s business objectives as well as the Enterprise Technology team’s objectives.• Collaborate with Software Engineering Leaders, Project Managers, Product Managers, and others to ensure smooth integration of QA into the SDLC• Lead testing efforts for key large initiatives• Researching and staying up to date on the latest tools, technologies, trends, and approaches with the QA space and incorporating the ones that make sense.

El Segundo, Ca, Us

El Segundo, Ca, Us

• Lead QA for Android, Video, FireTV, iOS, Android experience platforms for Digital Subscription, Nutritional, and Community services from October 2017 to Present• Created new test cases and test plans to adapt with changing product roadmaps for all above Platforms• Utilized and strong expertise in supporting software to assist in testing delivery (Charles Proxy, Postman, TestRail, Flood.io, XCode, JIRA/Confluence, etc.)• Responsible for analyzing the product under various working conditions and assured of delivering product as anticipated • Responsible for testing integrated microservices with the client, troubleshooting and identifying issues and reporting of it• Responsible for test strategy of above products, including; contribution of test automation test cases, performance testing, negative testing, code and coverage analysis, compatibility testing, and environment management• Responsible for communicating and platform QA management with Offshore Team (functional and Software Quality Engineers) daily to assure we are delivering 24 hr. support towards Team goals • Co-own acceptance criteria development across the Product Management process to ensure we are thinking about the desired and appropriate customer experience from Quality standpoint• Implemented GDPR requirements across multiple platforms, ensuring Legal requirements have been met across multiple platforms

Coraopolis, Pa, Us

• Develop schedules for the assigned departments and monitor payroll on a daily basis to ensure payroll plans are met• Manage the sales performance to meet sales and margin goals; plan and schedule associates to complete non-selling activities as needed• Uphold DICK’S Sporting Goods standards for merchandise presentation• Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates• Lead consistent evaluation and development of in-store talent• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures• World-class customer service skill and interpersonal/communication skills• Strong problem-solving ability and analytical skills• Good Attention to detail

• Responsible for implementing, managing, and quality of new E-commerce website with the goal of increasing incremental sales• Created QA test plan and scenarios for new E-commerce platform build out• Functionally tested core scenarios to ensure new E-commerce site were achieving desired results and customer experience (using Developer Tools, Browser testing, etc.)• Automated Shipstation to work injunction with our e-commerce website to help stream line the end to end process• Help support web and mobile web day to day operations• Delivered towards rebranding strategy to capture additional market share in fishing lure market• Delivered towards marketing plan to help secure top tier customer, Walmart• Managed day-to-day operations and quality at our warehouse location (raws, packing, shipping management)• Optimized accounting, bookkeeping, financial records dating back to 2012• Performed business consulting for strategic business management decisions• Created detailed project plan for E-commerce build out, rebranding, marketing plans, and warehouse management

Evaluating homes deficiencies to energy consumption. Giving homeowners recommendations to help make their older homes more energy efficient.

Coraopolis, Pa, Us

• Led in-person meetings, presentations and executive summaries to senior management and regional staff (monthly)• Provided exceptional customer service to multi-level accounts achieving high client satisfaction and ensuring account retention and growth• Accurately prepared financials, budget analysis, product research and status reports for team members• Verify integrity of sales data to help achieve organizational objectives and risk-assessment initiatives• Assisted with major pricing decisions, negotiated contract rates, performed monthly financial evaluations• Led and motivated my team to achieve results and exceed sales goals • Led training activities for employees and new-hires regarding product orientations, expense reporting, and sales strategies• Established and maintained “team” business, corporate sponsorship, and fundraising events with local community organizations, high schools and private companies

Bachelor Of Business Science, Project Management

Business Management