Steven Silva

Steven Silva Email and Phone Number

ServiceNow Developer - ITIL4 @ H-E-B
San Antonio, TX
Steven Silva's Location
New Braunfels, Texas, United States, United States
Steven Silva's Contact Details

Steven Silva personal email

n/a
About Steven Silva

» 7 years of ServiceNow expertise and experience including ITSM, ITBM, and custom application development.» 7 years of experience with Scrum and Agile project management methods.» ITIL Foundations certified with experience in multiple ITIL-modeled federal customer environments.» Driven to provide valuable, customer-centric service with excellence.» Expertise in developing technical design documentation and user-facing work instructions. » Proficient at understanding and adapting new technologies, applications, and processes.

Steven Silva's Current Company Details
H-E-B

H-E-B

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ServiceNow Developer - ITIL4
San Antonio, TX
Website:
heb.com
Company email:
comentarios@hebmex.com
Steven Silva Work Experience Details
  • H-E-B
    Senior Software Engineer, Itsm
    H-E-B Apr 2022 - Present
    San Antonio, Tx, Us
    » Configure ITSM implementation.» Configured bidirectional integration with ServiceNow and SalesForce » Using Rest API» Technical Lead for Jira to ServiceNow Integration »Utilized JIRA SPOKE » Technical lead for ITSM implementation.» Technical lead for Event Management implementation »Configured Event Rules, Alert Rules, Flows, Actions, Notifications, Reports, SNMP Trap Listeners »Configured Connectors, Correlation Rules, Event Field Mappings »Created Custom table to house field mappings for Incident Creation» Technical lead for Active Directory integration. » Configured LDAP » Configured scripted transform map fields » Configured Active Directory »Created custom action to retrieve custom AD fields.
    View
  • Ecs
    Servicenow Developer
    Ecs Feb 2022 - Apr 2022
    Fairfax, Va, Us
    View
  • Pharicode
    Service Delivery Manager
    Pharicode Oct 2019 - Feb 2022
    Huntsville, Alabama, Us
    » Install and configure ITSM ServiceNow solutions for federal clients.» Technical lead for ITSM implementation.» Delivers end-to-end automated solutions within multiple ServiceNow applications including Incident, Problem, Change, Asset, CMDB, Service Catalog, Knowledge, Demand, Release Management.» SLA configuration, and workflow solutioning.» Building reports and visual task board to provide better visual of data.» Utilizing ServiceNow Discovery to populate CMDB (IP ranges along with AWS).» Technical Assessments of various configurations that other tenants are thinking of implementing that may affect the organization.» Baseline Software Asset Management implementation and configurations.
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  • It Coalition
    Servicenow Developer
    It Coalition Dec 2017 - Oct 2019
    Fairfax, Virginia, Us
    » Install and configure ITSM and ITBM ServiceNow solutions for multiple federal clients.» Delivers end-to-end automated solutions within multiple ServiceNow applications including Incident, Problem, Change, Asset, CMDB, Service Catalog, New Call, Knowledge, Demand, Project Portfolio Management, Metrics/SLAs, Reporting, Agile Development, Test Management, Release Management, Employee Self-Service Portal/Content Management System, HR Case Management and Performance Analytics and custom applications.» Configure and develop standard and custom solutions with ServiceNow. » Designs and implements flexible, data-driven solutions that can be easily maintained by authorized users without requiring code changes.» Configures Forms, Lists, Catalog Items, Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Workflows, Notifications and Scheduled Jobs. » Delivered a custom ServiceNow application that enables users to electronically, file, track, and review mandatory filings.
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  • Accenture
    System Developer Analyst
    Accenture Jun 2016 - Nov 2017
    Dublin 2, Ie
    » Developed custom survey functionality per client requirements using Agile Scrum including sprint and release schedules.» Designed and developed functional, rapid prototype solution for new contract. » Configured Forms, Lists, Business Rules, UI Policies, UI Actions, Client Scripts, Script.
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  • Gamestop
    Assistant Manager
    Gamestop Sep 2013 - May 2016
    Grapevine, Texas, Us
    » Responsible for customer service and sales operations including open/close and cash deposit.» Conducted familiarization and training for new employee program.
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  • Hastings Entertainment Inc.
    Shift Lead
    Hastings Entertainment Inc. Aug 2010 - Apr 2012
    View

Steven Silva Skills

Windows Microsoft Powerpoint Microsoft Office Servicenow Javascript Java Html Cascading Style Sheets Customer Service Microsoft Excel Microsoft Word Leadership C C++ Team Leadership Time Management Teamwork Team Management

Steven Silva Education Details

  • St Philip'S College
    St Philip'S College
    Computer Science

Frequently Asked Questions about Steven Silva

What company does Steven Silva work for?

Steven Silva works for H-E-B

What is Steven Silva's role at the current company?

Steven Silva's current role is ServiceNow Developer - ITIL4.

What is Steven Silva's email address?

Steven Silva's email address is st****@****ode.com

What schools did Steven Silva attend?

Steven Silva attended St Philip's College.

What skills is Steven Silva known for?

Steven Silva has skills like Windows, Microsoft Powerpoint, Microsoft Office, Servicenow, Javascript, Java, Html, Cascading Style Sheets, Customer Service, Microsoft Excel, Microsoft Word, Leadership.

Who are Steven Silva's colleagues?

Steven Silva's colleagues are Danna Gomez, Chase Ganschow, Kristin Johnson, Belem Zuñiga, Jacob Terry, Angel Pachicano, Magdalena Benavidez.

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