Steven Sim Email & Phone Number

• I create standardized reports and dashboards for real time data driven analysis and insights• I drive accurate sales forecasting and pipeline generation by conducting regular cadences with sales team• I monitor data hygiene on a weekly basis to ensure data quality which impacts forecasting• I monitor renewals to ensure on-time renewal and reduce churn• I support the Quarterly Business Reviews with relevant data, analysis, insights and recommendations• I train new joiners to use SFDC, CLARI and Planet's sales processes• I provide day to day support to ensure sales team are able to work efficiently• Key Achievements > Increase sales efficiency and effectiveness by providing real time data driven analysis and insights > Improve business visibility and consistency by using standardized reports and dashboards > Improve user experience by redesigning page layouts in SFDC

Singapore

- I provided day to day support and sales process training to APAC sales team- I supported APAC Managing Director and Sales Director during quarterly business reviews with data and insights from SFDC• Key Achievements > Improve business visibility of the business by using SFDC dashboards and reports. APAC users were dependent on excel reports before I joined. > I worked with the global team to successfully implement Salesforce "CPQ" (Configure, Price, Quote) for configuring product offerings, managing discounts and ensuring accurate pricing

Singapore

- I was an adviser to the Regional Sales Director to enable the execution of sales and pipeline development activities in Asia Pacific by providing analysis and insights on current and future trends. - I created dashboards to provide management with regular cadence on pipeline generation, forecast, actual performance and predictive performance.- I implemented processes to evaluate and track on time renewals and at risk revenue- I prepared reports for quarterly/monthly/weekly forecast reviews- I on-boarded new joiners by providing SFDC and process training• Key Achievements > Successful adoption of SFDC and global processes by sales teams across APAC countries > I standardized role hierarchy naming convention to facilitate efficient reporting > I improved user experience by re-designing page layouts in SFDC

• Joined the Global Sales Operations team supporting more than 500 users in the IP & Science division of the merged company following the merger of Thomson-Scientific and Reuters in 2012 • Represented APAC business requirements to the global team• Worked closely with developers to define new enhancements, UAT and deployment• Acted as a delegated SFDC administrator in APAC time zone• Key achievements > Build SFDC dashboards and reports for the global sales organization > Drive standardization across all regions in the merged organization > Work with training team to develop SFDC training materials for global audience

• Joined Thomson-Scientific to deploy SFDC in APAC as the company had just started to use SFDC globally• Performed the role of SFDC administrator and subject matter expert and champion the adoption of SFDC across all functions in APAC• Worked with global team to define SFDC workflow, processes & reporting requirements• Provided SFDC and sales process training to all APAC users• Created dashboards and reports as the single source of truth for sales reviews• Advocated the mantra "if it is not in SFDC, it is not in your pipeline"• Tracked data quality of accounts, contacts and opportunities• Key achievements >Trained more than 200 users on SFDC and the new sales processes >Promoted to Sales Operations Lead, APAC in 2008 after the successful deployment of SFDC across 7 countries in APAC